Sandra Coyne Email & Phone Number

Rochester, NY

Legal Assistance of Western New York, Inc.® increases access to justice through excellent legal representation, advocacy and service.LawNY® is a non-profit law firm that provides free legal assistance to people in 14 counties in western New York.Management of Human Resources, Information Technology, Communications and Regional Grant Administration for 182.

Rochester, NY

• Director of Business Operations & Administration Jan 2014 - Nov 2019 (5 years 11 months)Leading the strategic direction of HR, Business Operations, and Administration of the CloudSmartz business.
• Responsible for overseeing all backbone elements of the business for Europe, Asia, and North America continents while meeting all HR and compliance requirements in these continents and ensuring cost-efficient.

Rochester, NY

Recruited in 2012 as the first employee to lead the significant expansion of this $14m Software Solution provider’s geographic footprint, first in the US, then to Asia and the UK. Strategic initiatives include entity creation, and development of all backbone elements including human resources compliance, processes and procedures, corporate tax accounts.

• Sr. Manager Corporate Incentive Programs & Events Jan 2010 - Dec 2011 (2 years)Developed and managed all sales incentive programs for 300+ account executives.
• Managed a team of program managers who developed both quarterly and annual contests to increase revenue.
• Executive liaison for executive engagements, including executive forums and leadership meetings.
• Delivered under budget and on-schedule deliverables year over year.
• Responsible for the creation of criteria, sales attainment calculations, and reporting.
• Developed marketing communications, branding, and messaging of all programs under my helm.

• Business Operations Manager Jan 2007 - Dec 2009 (3years)Comprehensive responsibility for the support of the Enterprise Service Team for this $1.9B Global Telecommunications Company, including the management and.
• Analyze program profitability, customer satisfaction and the management of customer concerns and resolutions.
• Oversaw the design of support programs to drive revenue and optimize productivity and client satisfaction.
• Coordinated the EST events, strategic sessions and executive level customer meetingGlobal Crossing/Level 3 Communications Web Services Administrator & Analyst Jan 2006 - Jan 2007 (1 year 1 month)
• Integrate and expand current intranet site with new technology
• Implement MS Sharepoint 2007 into the current environment to the company as a whole. Implementation included project plan, timelines, pooling cross team resources, and training.