Kevin Cozart Email and Phone Number

-Technologies: PowerShell, Batch Scripting, SQL, Visual Studio 2022, Visual Studio Code, Microsoft SQL Server, Active Directory, Microsoft M365, Windows Server 2022, and Ubiquiti & Cisco Firewalls, Switches and Controllers• Automated data transfer with PowerShell and BAT files, streamlining file tasks, saving 5 minutes daily, increasing data accuracy, and easing end-user concerns about the process• Authored an SOP for new network infrastructure, detailing comprehensive wiring diagrams, labeling protocols, and rack designs, significantly boosting network management and maintenance efficiency• Upgraded client networks from Cisco to Ubiquiti firewalls, automating configurations and implementing new firewall rules, significantly increasing network speed, fortifying security, and expanding scalability• Transitioned client backups from external drives to NAS systems, automating backup processes and VM snapshot schedules with PowerShell, boosting data reliability, scalability, and significantly cutting down on manual tasks• Part of a team managing 15 clients, building relationships, delivering tailored IT solutions, and achieving 95% retention• Handled escalated technical issues with Tier II expertise, employing advanced troubleshooting with SQL, Active Directory, Windows Server, and Microsoft M365, resolving complex problems effectively and ensuring overall system reliability• Collaborated with software development teams and outside vendors to integrate system administration solutions with applications, optimize performance, and ensure seamless deployment processes, significantly advancing overall system functionality and vendor coordination

-Technologies: HTML, CSS, PHP, Visual Studio 2017-2019, FileZilla, Active Directory, Microsoft Exchange 2010 & 2013, Microsoft Office 2003-2019, Windows Server 2003-2019, Windows XP-10, iOS/macOS, Cisco Firewalls, Ubiquiti Radios • Updated and maintained client websites using PHP, HTML, and CSS, ensuring functionality, current content, and appealing designs. Utilized FileZilla for FTP access, and updated the IT business’s website to enhance online presence• Automated routine tasks with scripts, using tools like PowerShell or batch scripting to increase efficiency and reduce manual workload for the team• Integrated new software and systems, ensuring compatibility and smooth operation within existing client infrastructure, advancing overall system performance• Guided clients through strategic IT solutions, streamlining workflows and processes, effectively translating technical concepts for non-technical users, and boosting client efficiency• Trained clients on software usage, providing clear instructions and support, which increased user proficiency and decreased support requests• Optimized system performance, by fine-tuning configurations and updating software, leading to faster response times and elevated client satisfaction• Identified and mitigated security risks, working with cross-functional teams to develop IT policies and procedures, enhancing IT governance, compliance, customer service, and repeat business• Collaborated with cross-functional teams, cutting client response times by 17% through efficient handling of inquiries, troubleshooting technical issues, and providing software usage guidance• Maintained 99% client uptime by cutting IT expenditures, adapting customer service procedures to align with stakeholder goals, and ensuring reliable service continuity• Provided Tier I support, leveraging troubleshooting, diagnostics, and communication skills to achieve a 98% customer satisfaction rating and elevate client experiences

- Technologies: C++, C#, CMAKE and Unity Engine.• Selected by an adjunct professor (a Unity Employee) to fill the role of a software developer supporting the development of a Unity-based interactive extended reality (XR) visualization for 4th to 6th grade STEM programs.• Contributed to the research and preparation for processing LAS files into performant Unity-usable environments• Theorized the optimized point-cloud databases with half a billion data points to enable smooth interactive rendering• Explored spatial data structures, culling, and level-of-detail techniques, identifying performance enhancements for the code• Shaped development strategies through strong communication skills and played a key role in resolving project obstacles• Suggested modifications to raise the quality of code during the application development process