Cp Chan Email & Phone Number

Ampang Jaya, My

Malaysia

Manage and oversee all service operation in ASEANDrive service revenue & service TACO in ASEAN – managing P & L.Drive DR Project Management in ASEANDealing with all Service Maintenance Agreement (SMA) in ASEANDevelop service team productivity and competency by managing and improving service team skill & knowledgeCoordinating, delegating tasks & managing field service engineer (FSE) as well as clinical application specialist (CAS) within ASEANSupport for GDPMD compliance… Show more Manage and oversee all service operation in ASEANDrive service revenue & service TACO in ASEAN – managing P & L.Drive DR Project Management in ASEANDealing with all Service Maintenance Agreement (SMA) in ASEANDevelop service team productivity and competency by managing and improving service team skill & knowledgeCoordinating, delegating tasks & managing field service engineer (FSE) as well as clinical application specialist (CAS) within ASEANSupport for GDPMD compliance in ASEANProvide consulting service to customer and sales regarding system upgrade and spare parts supportCommunicate with technical support team and Business Unit Manager to ensure corrective actions are taken efficiently and preciselyReport directs to ASPAC South Service ManagerRadiation Protection Officer (RPO) for the company Show less

Handle & manage end user/dealer enquiries & complaintsMaintain excellent service relationship with end users/dealers in ASEAN regionConduct technical training to dealer’s FSE in ASEAN regionManage on-site & off-site system setup, project planning, installation, maintenance, troubleshooting, calibration, testing & calibration for all Agfa systems.Familiar with: Computed Radiography (CR) & Digital Radiography (DR) - mobile & full room systems Drystar hardcopy printers, SE Suite… Show more Handle & manage end user/dealer enquiries & complaintsMaintain excellent service relationship with end users/dealers in ASEAN regionConduct technical training to dealer’s FSE in ASEAN regionManage on-site & off-site system setup, project planning, installation, maintenance, troubleshooting, calibration, testing & calibration for all Agfa systems.Familiar with: Computed Radiography (CR) & Digital Radiography (DR) - mobile & full room systems Drystar hardcopy printers, SE Suite (mini PACS) & Skintell (Optical Coherence Tomography System) Show less

Focus on customer needs in assigned regions & utilize systems & processes available to aligned anticipate & meet customer’s needsBuild on service revenue growth & promote service imageDeliver knowledge & skill improvements through regular feedback & coaching sessionsFoster customer relationships for assigned areas & perform periodic recording & reportingResponsible for driving service initiatives to attain service income & expense targetsSustain field observation#… Show more Focus on customer needs in assigned regions & utilize systems & processes available to aligned anticipate & meet customer’s needsBuild on service revenue growth & promote service imageDeliver knowledge & skill improvements through regular feedback & coaching sessionsFoster customer relationships for assigned areas & perform periodic recording & reportingResponsible for driving service initiatives to attain service income & expense targetsSustain field observation# Familiar with: Prismaflex & Prisma (CRRT machines), Dialysis machine (HD & HDF machines), Reverse Osmosis System (RO), MARS (Liver dialysis machine) Show less

Responsible for machines preventive maintenance service (PPM), installation, relocation, commissioning, calibration, upgrading & repairing throughout Malaysia.Assist in planning service contracts & conduct technical training bio-medical staff & end user in hospitalDealing with customer complaints (warranty claims)# Familiar with:MINNTECH -Renatron & Renaclear (Dialyzer Reprocessing), BIOSAFE (cell separation machine), TYCO Valleylab – Cooltip (Tissue Coagulation System), GAMBRO… Show more Responsible for machines preventive maintenance service (PPM), installation, relocation, commissioning, calibration, upgrading & repairing throughout Malaysia.Assist in planning service contracts & conduct technical training bio-medical staff & end user in hospitalDealing with customer complaints (warranty claims)# Familiar with:MINNTECH -Renatron & Renaclear (Dialyzer Reprocessing), BIOSAFE (cell separation machine), TYCO Valleylab – Cooltip (Tissue Coagulation System), GAMBRO –Prisma & Prismaflex (CRRT machines), Mars (liver dialysis machine), ABBOTT – I – Stat (blood analyser), BAXTER (Infusion pumps), BIOLAB (Portable RO), TOMOTHERAPY (Highly Integrated Adaptive Radiotherapy) Show less

Bachelor Of Engineering, Electronic System Engineering

Second class upper

Advance Diploma, Technology (Electronic Engineering)

Diploma, Technology (Electronic Engineering)