Carla Arriola-Cabatuan Mmc Email & Phone Number

- Works with Spoonflower brand under the Internal Success team that ensures seamless operations and continued enhancement for internal processes, support in improving shopping experience, and maintaining data quality- Collaborates with cross-functional teams in an agile setting to drive product development and enhancements- Participates in sprint planning, daily stand-ups, and sprint reviews, ensuring seamless coordination within the team- Proficient in creating user stories, defining product requirements, and actively contributing to sprint backlogs- Conducts thorough testing, identified bugs, and worked closely with the development team to ensure timely resolution.- Coordinates with development engineers to automate test cases and improve testing efficiency- Provides expert-level support to customer service teams, addressing complex product-related inquiries and issues and with technical operations teams to troubleshoot and resolve escalated technical challenges- Acts as a subject matter expert for product-related queries and contributed to the development of training materials

• Assists in the management of WebMD Care, the physician directory site of WebMD• Evaluates customer feedback and concerns to properly triage and coordinate across multiple departments, specifically data and development• Works with Project Management in ensuring team work plan is aligned with business goals and needs, while ensuring resources are available to resolve urgent defects and bugs as reported by account management teams• Creates user stories with well-defined acceptance criteria for the Engineering Team’s development through Jira, conducts user acceptance testing, and assists in quality assurance should the need arise• Responsible for regularly updating Omniture values documentation through Confluence for traffic monitoring and other reporting needs• Acquired skills in product requirements definition, user story creation, and root cause analysis

• Responsible for correspondence and direct communication with consumers, physicians, and legal representatives to resolve reported issues ranging from data updates to subpoena requests• Performed data quality assurance through research and verification, substantiating reports data on physician information to maintain accuracy of records• Reviewed and moderated submitted user reviews in compliance with corporate Terms of Use and HIPAA guidelines• Acted as primary resource for research, quality control, and quality assurance, serving as liaison to various teams and business lines working interdependently with Customer Service Team

Makati, Philippines

• Assisted in the business development and product management of the Cards and ATM Department• In-charge of handling all client concerns, from marketing to after sales, including maintenance client communication records, documentation of client requests thru call reports, and evaluation of accurate statements of accounts prior to billing• In-charge of developing business requirement documents in line with government procurement laws of materials, products, and equipment relevant to the business • Conducts marketing orientation and information campaigns to all DBP branches nationwide, tailoring each product offering in anticipation of client needs and market seasonality• Key partner in converting over 750,000 previously-issued magnetic stripe card products to EMV-compliant chip cards by ensuring adherence to international payment network operating guidelines working in partnership with Visa Philippines, and developing a recall-reissue-redistribute strategy in close coordination with regional heads and corporate communications department• Developed sales, marketing, and operating guidelines for existing and upcoming card and ATM products

• Completed an intensive executive training on overall Bank operations and businesses, ranging from Corporate Banking, Lending, Development Financing, and Bank Operations

• Criticized and monitored the country’s longest running show Eat Bulaga and its rival show/s• Analyzed audience response to the show and advised necessary changes for better programming• Acquired skills in scriptwriting, speed typing, and program planning

Master Of Marketing Communications, Business, Management, Marketing, And Related Support Services, Gpa 3.5

Ab Mass Communication, Minor In Broadcast Journalism, Mass Communication/Media Studies