Freelancer: communication and business process improvement.

E-commerce and wholesale distribution services company which provides services to two main stakeholders: manufacturers and distributors of consumer goods that want to exploit and grow their e-commerce distribution channel and e-commerce retailers that want to expand their product selection.Emantina's services include:• Wholesale distribution: 600K SKUs (Stock-keeping units)• Logistical services: creation of product bundles, barcoding, product handling/modification for… Show more E-commerce and wholesale distribution services company which provides services to two main stakeholders: manufacturers and distributors of consumer goods that want to exploit and grow their e-commerce distribution channel and e-commerce retailers that want to expand their product selection.Emantina's services include:• Wholesale distribution: 600K SKUs (Stock-keeping units)• Logistical services: creation of product bundles, barcoding, product handling/modification for e-commerce optimization• Product catalog creation (>50K SKUs)• Catalog translations Show less

Hotel Sales Executive focused on Business and Leisure/Sport groups at Palafox Hoteles (Palafox Hotel 5*, Reina Petronila Hotel 5*, Alfonso Hotel 4*, Goya Hotel4* y Hiberus Hotel 4* and Playa Victoria Hotel 4*).• Analyzed market trends and competitor activity to identify new business leads.• Prepared company contracts for the hotel in accordance with current business and pricing conditions.• Negotiated room rates and packages with corporate clients.• Managed group… Show more Hotel Sales Executive focused on Business and Leisure/Sport groups at Palafox Hoteles (Palafox Hotel 5*, Reina Petronila Hotel 5*, Alfonso Hotel 4*, Goya Hotel4* y Hiberus Hotel 4* and Playa Victoria Hotel 4*).• Analyzed market trends and competitor activity to identify new business leads.• Prepared company contracts for the hotel in accordance with current business and pricing conditions.• Negotiated room rates and packages with corporate clients.• Managed group bookings using Opera Reservation System.• Cooperated with other departments in the hotel to ensure a perfect guest experience. Show less

• Managed individual and group bookings using Opera Reservation System.• Controlled check-in/check-out guest and customer service at the front desk.• Guest services: telephone, e-mail, baggage storage, billing, charges, customer complaints resolution.• Use of up-selling and cross-selling techniques.• Supported general coordination of different departments of the hotel and event management.• Inventory control of the front office department.•… Show more • Managed individual and group bookings using Opera Reservation System.• Controlled check-in/check-out guest and customer service at the front desk.• Guest services: telephone, e-mail, baggage storage, billing, charges, customer complaints resolution.• Use of up-selling and cross-selling techniques.• Supported general coordination of different departments of the hotel and event management.• Inventory control of the front office department.• Generated night audit reports, ensuring the accuracy of all financial information. Show less

• Created monthly sales reports directly for the CEO.• Calculated monthly Sales Forecast and other metrics through the use of Excel.• Managed contacts with CRM software (SalesForce and ConstantContact) while ensuring the databases coordination.• Supported networking events: location research, preparation and event support.• Researched candidates online on LinkedIn and ZipRecruiter for their recruitment.

Subsidiary company of "MiT National Land Services".• Created and executed an Online Marketing Plan for the company.• Planned Social Media Strategies and monitored the results.• Promoted and managed classes for attorneys and brokers: poster designs, PowerPoint presentations, assistance, certificates.• Researched locations for the training courses offered by National Law Institute.• Coordinated Marketing actions with the other departments.

• Managed individual and group bookings using Opera Reservation System.• Controlled check-in/check-out guest and customer service at the front desk.• Guest services: telephone, e-mail, baggage storage, billing, charges, customer complaints resolution.• Use of up-selling and cross-selling techniques.• Supported general coordination of different departments of the hotel and event management.• Inventory control of the front office department.

• Managed Customer Relationship (CRM), basically with SalesForce.• Created and managed databases through the use of Excel, both current and potential customers.• Developed online strategies on social networks like Facebook, Twitter or LinkedIn.• Analyzed data results to create reports for the CEO.

• Information and communications technology (ICT) Consultant. Definition of Online Marketing Projects for spanish exporters.• Created PowerPoint presentations of the use and analysis of web 2.0 in business, basically focused on SMSs (Small and medium-sized enterprises).• Developed projects with spanish companies for their internationalization: country, competitor and SWOT analysis, and executive summary.• Used "Business Model Canvas" to create an enterprise's value… Show more • Information and communications technology (ICT) Consultant. Definition of Online Marketing Projects for spanish exporters.• Created PowerPoint presentations of the use and analysis of web 2.0 in business, basically focused on SMSs (Small and medium-sized enterprises).• Developed projects with spanish companies for their internationalization: country, competitor and SWOT analysis, and executive summary.• Used "Business Model Canvas" to create an enterprise's value proposition and develop an strategy. Show less