Carrie Payne Email and Phone Number

Designed and implemented standard and custom security solutions for European customers across the continent.Worked as part of a team that delivered SIEM use case workshops and SOC maturity assessments, which provided an idea exchange space to identify, discuss and resolve issues regarding the integration of products and services into a customer’s security strategy.Interfaced with stakeholders to level set, identify/resolve gaps, and refine scope during contract delivery.Mentored team members in both technical and soft skills.Conceptualized, reviewed, improved and developed offerings/collateral for a service catalog.Supported Sales as a technical SME/Architect in discussions, co-design efforts, and RFP responses.

Customized course material based on the requirements and needs of the students in both private and public offerings; resulting in the ability to deliver challenging courses for students with diverse skill levels. Designed and developed customized learning plans for customers and individual students, which in turn, generated cross-selling opportunities for optimized value to clients. Worked with senior account executives and sales engineering to promote and deliver custom sales plays and deliveries of educational service offeringsBuilt and fostered relationships with Product Management, Technical Support, Research and Development, Professional Services in order to improve course quality and delivery for educational offerings in the ArcSight Portfolio.Helped customers understand ArcSight solution capabilities; resulting in their ability to better define/refine technical and functional requirements based on acquired skill setDelivered all courses in the ArcSight Portfolio with customer satisfaction scores that exceeded yearly and quarterly targeted benchmarks in APJ, EMEA and AMS regions

Scoped, designed, and implemented an ArcSight Solution that achieved or exceeded established metrics based on a five year growth planDeveloped, documented, implemented, and matured processes and procedures for the operation/use of the implemented ArcSight solution in order to reduce system down time and enhance user acceptanceDefined, designed and implemented ArcSight Use Cases based on requirements and known limitations within the SIEM environment Formed a partnership with SOC analysts resulting in the ability to define and scope ArcSight projects resulting in solutions that met or exceeded expectationsDocumented, tested, validated and presented ArcSight solution viability to key stakeholders (Executive Leadership, Infrastructure Leadership, Internal Audit, Project Quality Office, and Change Management Board)Optimized and automated processes that maintained optimal ArcSight Solution health resulting in minimized downtime.Performed project management duties pertaining to ArcSight Infrastructure projects

Trained and mentored team members to support 40 critical applications and multiple internal/external processes resulting in cost effective operations Successfully developed and lead L1/L2 Production Support Teams.Designated as an approval authority for multiple processes, which included Change Management and Problem/Incident Management.Conducted Production Readiness Reviews and collaborated with internal and external partners to ensure timely implementation of application releasesProactively used the risk self-identification and remediation system to self-identify audit issues resulting in the reduction of findings in the formal audit process Researched and negotiated SLA’s. Successfully created win-win agreements between technology and business partners resulting in the ability to cost effectively meet business goals while reducing risk.

Designed and develop daily/weekly/monthly reports to predict and monitor issues and trends on customer’s system based on customer requirements.Served as point-of-contact for incident/problem management processes resulting in the reduction of recurring issues on customer’s systems Developed and tested disaster recovery plans resulting in successful tests of key acquisitions and pricing applications every yearDeveloped production implementation plans for major and minor application/infrastructure changes on assigned projectsEvaluated proposed changes for impact to supported applications resulting in ability to minimize unexpected outages for critical applications.

Maintained and monitored UNIX systems and applications used for Disaster Recovery. Participated in Application & Business Contingency Planning for the Midrange computing systems.Ran a multi-platform test lab (including system maintenance and operations and user scheduling).Documented, developed, and automated performance monitoring and quality assurance processes, to improve the early detection of incidents