• Instilled a culture of continuous improvement by building business partners' capabilities (The Discover Management System and Compliance Management System) for CRM, Internal Audit, CBS, and Operational Shared Services.• Coached business partners on how to best leverage the Discover Management System, inclusive of Operational Excellence, Issue Management, and Change Management, and led complex problem-solving. • Developed an Improvement Recommendation Plan for the CRM/AML Organization which identified over 5,000+ annual cost savings of NVA in process improvements.• Core team member for Process Control Assessment (PCA/RCSA) Design and Improvement forum o A companywide initiative involving 40+ SMEs from Legal, Compliance, Business Risk, Internal Audit, Business Technology, Monitoring & Testing to develop PCA methodology, used to review all DFS processing to (1) Mitigate Legal, Regulatory, and Operational Risks (2) identify automation and simplification opportunities. This methodology has been used to review over 200 high-priority processes across DFS.• Led sub-team which resulted in over 20 Operational Excellence projects across Discover. This resulted in over 90 prioritized Risk Assessment, Control Gap, and Process Improvements Action Plan items.• Engages with and establishes trusted working relationships with business leaders and teams to understand their business goals, objectives, and processes. Identifies common themes and trends for targeted improvements. • Stock Award Excellence winner, 2021 President’s Award nominee

Diagnosing the current state of the business with the help of business partners. Conducting interviews, gathering data, and analyzing current business performanceSupporting business leaders in the design of the management system and process related solutions in their areaDeveloping the skill sets of business leaders and departments in Lean management tools such as visual management, performance management, problem-solving, and implementation of standard work

• Manage all Conferences and Events for the organization, three of which are in the top ten African American Religious Conferences in America. • Worked with host city CVB and convention center’s Event Manager in overseeing the execution of all conventions. • Increase and maximize ROI on organizational meetings and conventions by 40% while generating over $65MM in economic impact annually.• Negotiates contracts with facilities and suppliers, Contract Manager for all 3rd party convention contracts.• Managed the $6MM office of Conferences, Events, and Travel annual budget.• Supervise staff members and departments, Production, Housing, Registration, Exhibits, F&B services, and Logistics.

Operations Leader for the Originations Center of Excellence in providing administrative support to Xerox Sales and Sales Agent teams for all markets segments (Public, State/Local, Commercial and Major Accounts). • Provided leadership during the development, implementation, training, and transition of work to an offshore Operations site of 80+ employees (exempt and non-exempt).• Served as POC for Sales Orders elevations. Leveraged experience to introduced Employee Training Refresher Modules to reduce Sales elevations and increase productivity by 20% in 2018.As Analytics Leader, developed and managed a team of program and process analysts to provide analytics support to an operational staff of 100+ employees in multiple U.S. and international locations. • Developed Automated Dashboard of key performance indicators (KPI) to measure operational success and identify development opportunity areas using SAP Business Objects. This project reduced manual review by 7:35 monthly. • Pioneered advanced analytical tools and drive data-driven decision-making for Center of Excellence. Tools included the use of Tableau Software, SAP Business Objects, Robotics and other productivity enhancement tools.Lean Six Sigma Black Belt Certified• Leased Equipment Buyout Process Improvement project reduced Buyout Cycle Time from 6 days to 3 hours by removing NVA steps and implementing Robotics technology to automatic manual steps. Developed improvements by Value Stream mapping and automation enhancements.• Automation Rate Improvement Project increased auto rates by 24% or 2 FTE savings. Processed Simplification and priority ranking changes drove improvements. Leveraged SMEs to understand process current state.• Mentored and coached Green Belts to drive change and implement process improvements. 3 LSS Green Belt candidates received their Certifications in conjunctions with my projects.• Integrated Lean Six Sigma tools and Lean culture into Operations.

Provided daily support in providing KPIs and performance projection to the team using SQL to retrieve data from multiple mainframe systems. Documented business processing flows to identify time savings measures. · Served as a core member of Annual Operating Project team that developed electronic invoice presentation tool reducing the time of invoice delivery from 48 days to 12 days.· Reduced inquiry research cycle time by 18% by developing Microsoft Access tools which increased productivity in research and invoice re-presentment to customers.· Provided standardized and ad-hoc reporting for senior leaders using MS Access, MS Excel, SQL, and other ODBC administrator databases.· Wrote Business and Functional Requirement Documents and validated UAT with stakeholders and users.

• Managed wing-to-wing process (order processing to collection) for the Document Logistic Agency (DLA-DS) Federal account $65MM annual contract; team comprises of 11 persons.• Reduced A/R Day Sales Outstanding by 64.5% from 98 to 34.8 days.• Increased Billed Revenue to an average of 96.7% average over 12 months.• Decreased invoice defects by 22% by implementing process improvements within the Purchase Order process.• Eliminated our entire 180+ A/R balance at the end of 2011; resolved $1.1M during 2011.

• Core team member in Annual Operating Project team, which developed electronic invoice presentation tool, which reduced time of invoice delivery from 48 days to 12 days. • Reduced inquiry research cycle time by 18% by developing Microsoft Access tools, which increased productivity in research and invoice re-presentment to customers. • Provided standardized and ad-hoc reporting for senior leaders using MS Access, MS Excel, PL/SQL and other ODBC administrator databases.

• Core member of the collection activity St Petersburg, FL site transition to Lewisville, TX. Responsible for documenting work flow processes from St. Pete team and developing enhancements for Lewisville team.• Developed and automated daily reports for reps and first line managers by using Business Objects web base tools.• Provided standardized and ad-hoc reporting for senior leaders using MS Access, MS Excel, PL/SQL and other ODBC administrator databases.

• Maintained billed revenue results in 90% monthly average for commercial and major account customers.• Served as Subject Matter Expert on Annual Operational Projects for enhancements and process improvements including Xerox BRAVO billing suite.• Assisted manager as Team Lead for Billing/Inquiry organization.