I partner with experienced executives to help realize transformation and innovation objectives and achieve sustainable business growth. During my tenure I have:- Overseen the rapid growth of a greenfield account and expansion across the organization- Led a successful operational analysis for a C-level team and provided strategic and tactical guidance on how to transform the organization - Led a coaching-based program to upskill client teams in consulting practices to become self-sufficient- Led the turnaround of a complex engagement to the satisfaction of our client and our firmSpecialist areas of consulting focus:- Business Strategy & Innovation- Embedded Insurance- Connected Insurance (IoT)- Cost Optimization

Supported the development and growth of our business consulting team reporting to the Global Invent Insurance leader. I was responsible for marketing strategy development and implementation for our business unit in conjunction with our Chief Marketing Officer.Specialist areas of consulting focus:- Business Strategy & Innovation- Embedded Insurance- Connected Insurance (IoT)- Cost Optimization

Offered an excellent new job opportunity and became enmeshed in a complex (and lengthy) COVID-related series of visa and immigration challenges.

Led the development of strategy programs for multiple insurance firms.• Spearheaded the development of cross-industry Insurance and Transportation solution for a client that leveraged telematics and a platform ecosystem business model (including design of an innovative economic model) that has potential to yield benefits for multiple parties and improve commercial vehicle safety• Led design of an innovative MGU business model that provides increased transparency for Carriers with an estimated annual revenue benefit of $50M for our client• Program managed multiple teams (Strategy, Risk Management, and Cybersecurity) to deliver services for a key industry consortium with over 40 global partners• Designed and delivered Board-level and C-Suite strategy workshops focused on scenario planning, 3 – 5-year visioning, and establishing actionable executive-level roadmapsPreviously supported business strategy development for EY’s $1B (annual revenue) Insurance Consulting business • Supported our Consulting business to identify key focus areas for new Solutions and identify opportunities for investment, including:o Developing and maintaining our annual strategy design program and associated reporting against key objectiveso Providing oversight and diligence into the development and delivery of a major investments (such as early-stage EY Nexus)o Liaising regularly with National Insurance Consulting Leaders to identify challenges and opportunities (including engaging directly as required to provide global support)o Leading initial due diligence into potential business acquisitionso Performing capability assessments as input into strategy development

Project Leader for an array of Strategy, Customer, and Risk engagements for Financial Services clients (Insurance, Banking, and Wealth & Asset Management)• Led operational transformation analysis for a regional Insurer that identified benefits of 30% Claims Handling Expense reduction and 7% claims cost improvement• Led a cross-functional team to perform a detailed analysis into a regional Life Insurer’s Income Protection pricing strategy, Life Claims operations, and Executive Reporting• Developed an Annuities Marketing Strategy designed to target over 10m households with $2.7T net investable assets• Performed frequent speaking engagements at conferences and client offsites focused in particular on the Future of Insurance, Platform business models and digital ecosystems, and Blockchain & Distributed Ledgers in Insurance

Co-designed and delivered an end-to-end Insurance Claims management process that led to a 70% reduction in Claim Life, a 50% reduction in Claims Handling Expense, and over 90% Customer Satisfaction rating across over 12,000 claims over a 9-month period • Managed relationship with business principals of a third-party firm (joint venture) in order to connect our operations functions into a seamless Insurance Claims solutiono Supported our venture partner as the business scaled from $500K annual revenues to over $12M in under one yearo Identified and helped to execute administrative outsourcing to our venture partner that resulted in a 15% FTE saving for Suncorpo Supported due diligence as part of a subsequent acquisition of the joint venture organization• Led Suncorp’s Large Loss Property Claims team for the Southern & Western National Regions• Established Suncorp’s first National Natural Disaster Claim Response Team