Carmen Patricia Ceniceros Email & Phone Number

El Paso, Texas Area

Coach and develop Assistant Managers, other staff members and associates. Clearly communicate Company vision, goals and strategies. Energize and encourage selling skills and guest delight. Develop these skills through coaching, following-up and interacting with guests on the floor. Manage the financial performance of the business unit including sales, profitability and key metrics through proper and ethical in-store operations.Ensure all initiatives are rolled out and completed in a timely manner in accordance with all Company (SOP) policies, standards and procedures. Drive sales through proper standards in guest service, merchandising, promotional activity and well-trained associates. Responsible for the quality of store associates. Actively participates in the recruiting, selection and orientation of all new team members. Actively recruits quality candidates for the company.

El Paso, Texas Area

Provided training to Department Supervisors and associates on key elements for the Front End and BOH areas as stated on the Routine Action Plan. Provided continuous feedback to associates by recognizing and rewarding successful performance and addressing performance-related problems. Administered associate evaluations and wage increases in a timely manner. Responsible for all accounting/cash accountability procedures. Payroll functions. Maintenance and accuracy of Sales Improvement System (SIS); Manager Not-on-Floor (NOF) and floor capacity numbers; 100% bay audit completion. Oversee all store direct receiving. Supervise all pricing and signing (MDSL) activities throughout the store. Responsible for total store maintenance, including interior, exterior, equipment and grounds.

El Paso, Texas Area

Performed daily walk of department. Promoted store sales and profit goals. Conducted training for all department associates. Trained all associates on merchandising standards. Exhibited an ownership attitude by promoting partnerships with store managementDelivered excellence in customer services, including decision making/problem solving skills for service recovery. Conducted training for administrative procedures. Provided feedback and input to Assistant Manager on development of department initiatives and plans. Provided input and assistance to Assistant Manager in motivating, evaluating, coaching and counseling associates. Reviewed reports. Implemented system to communicate all ROTOs, promotions, MAP activities and special events for each team member. Executed all safety and loss prevention standards. Responsible for incorporating training programs and business objectives.

El Paso, Texas Area

Operated registers efficiently and accurately. Educated customers on the features and benefits of our products. Provided solutions to customer issues. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issued receipts, refunds, credits, or change due to customers. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greeted customers entering establishments. Maintained clean and orderly checkout areas. Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners. Issued trading stamps, and redeem food stamps and coupons. Resolved customer complaints.