Christopher Peckham Email & Phone Number

Los Angeles, California, Us

Oversee organization’s ongoing operations and procedures and secure the functionality of business to drive extensive and sustainable growth. • Design and implement business strategies, plans and procedures.• Set comprehensive goals for performance and growth.• Establish policies that promote company culture and vision.• Oversee daily operations of the company.• Lead employees to encourage maximum performance and dedication.• Evaluate performance by analyzing and interpreting data and metrics.• Served as senior program manager on several large projects in the areas of commercial real estate and higher education.Also serve as organization's Chief Information/Technology Officer providing technical guidance and leadership of architecture, design, planning to solutions provided to customers.• Lead initiatives to improve business processes and customer experiences.• Direct development and maintenance of enterprise software to support business operations.• Led ERP implementation and data migration effort to new system which allowed company to run in one system and reduce end of month processing time by 60%. • Review and evaluate technology from partners.• Perform proof of concept trials for new vendor-partners and customers,• Created custom reporting systems from SQL and LDAP data.• Implemented VMware/gluster based redundant systems.• Implemented osticket ticketing system to allow customer issues to the tracked and metrics reviewed.• Implemented VPN networking from core business offering running in Azure to customer sites.

Los Angeles, California, Us

Responsible for delivery of installation and service as well as cybersecurity guidance and engineering standards.• Set comprehensive goals for performance and growth.• Oversaw daily operations of the company.• Evaluated performance by analyzing and interpreting data and metrics.

Manhattan, New York, Us

Responsible for operations of the company including product development and roadmap, project delivery, planning, and scheduling, software development, and customer support. DevOps and Scrum were used to deliver services for clients utilizing AWS and other cloud technologies.• Managed development and customer support teams running linux/Ruby on Rails/mongodb platforms deployed in AWS.• Implemented several process improvements related to HR, onboarding, and customer support.• Improved overall system monitoring and service level metrics.• Performed ETL work between various systems for numerous data migrations.• Managed outsourced development resources used to augment internal team.• Developed outline of pilot program for identity management using WSO2.

San Diego, Ca, Us

Primary driver of technology efforts to maintain thought leadership for company with regard to major market trends. Lead efforts on complex projects and programs. Managed purchasing and marketing/communications groups.• Technology included managed services, cloud technologies, Internet of Things (IoT), cyber, big data, mobile, unmanned vehicles (aerial and ground), and network monitoring initiatives for access control, video management, and other physical security related sensors and systems. • Worked with stakeholders to down select vendors. Product rollouts included evaluations, webinars, training, and videos. Quarterly reviews discussed business plans, pricing, and results. Negotiated pricing with key distributors to improve gross profit margin. • Co-Project Manager for multi-year ERP project. Swim lane diagrams of major business processes developed. Process improvements driven based on process flows. Flows used as basis of business continuity and disaster recovery (BC/DR) plans.• Developed web portal to grant project managers ability to view financial information for assigned projects including work in progress (WIP), profitability, POs, and labor utilization.• Developed service ticket process from Android tablets to Computerized Maintenance Management System (CMMS) to financial system. Pilot integration streamlined billing and tracked inventory levels in warehouses and service vans. Integrated GPS tracking with CMMS. • Developed master data management (MDM) process for inventory data and related extract-transform-load (ETL) scripts between numerous systems using OEM part numbers. Plans included integration of e-commerce, requisitions, POs, receiving and barcoding of inventory and assets. Data flows would aid in establishment of “single source of truth” (SSOT) for customer, site, and contract records between legacy systems.• Developed KPSS “University” concept and curriculum with HR for staff training.

San Diego, Ca, Us

Responsible for the operation of the company's Northeast region security integration installation and service business including regional $55 MM P&L and accurate monthly, quarterly, and annual forecasts. Led the region's 145 person organization in four branch locations including sales, project accounting, project management, engineering, service, installation, and other areas to ensure a consistent and profitable execution of projects and service agreements that met or exceeded customer requirements. Highlights include:• Drove improvements in project management process to reduce margin erosion of ongoing jobs. Reviewed quotations generated by sales as part of internal review process before presenting to customers. • Updated estimating process to reflect proper time on task and costs using industry norms and project details based on National Systems Contractors Association (NSCA) labor estimates.• Implemented process improvements related to service delivery and overall field support efficiencies.• Implemented Kanban/Agile methods to aid in planning and resource allocations on major projects.• Published draft operational “playbook” utilizing mediawiki to document project lifecycle policies.• Developed programs to simplify the sales and project delivery process by standardizing on a limited number of products and service offerings.• Created syllabus for project management and technician training courses, some from the National Center for Construction Education & Research (NCCER). Implemented program to reward project managers after they obtained CSPM (SIA’s Certified Security Project Manager) or PMP. Worked with committee to update job descriptions, necessary training, and salary levels for technicians. Rollout including OSHA 10/30 and MTA/Amtrak track training and certifications where appropriate.

San Diego, Ca, Us

Responsible for technology to aid the operation of company after Kratos acquired HBE. Developed and delivered systems that improved project management and overall efficiencies (e.g., monthly financial closing, payroll, and project financial reviews).P/L responsibility for $44MM Tactical Video Capture System (TVCS) project with L-3 Communications’ Global Security & Engineering Solution and US Marine Corps’ Program Manager Training Systems (PM TRASYS). Developed and delivered numerous systems, including one that delivered a 60% time improvement of monthly financial closing.

Wheat Ridge, Co, Us

Responsible for leading the information, security, and network engineering services of publicly traded company. Developed and implemented strategic and tactical plans as a member of the corporate leadership team. Provided systems and infrastructure for 220 people in a multi-location environment (nine locations). In this position, utilized Information Technology to aid business process development and improve organizational effectiveness. • Implemented HR management system to report the staff’s approved project time on a weekly basis. Information was passed to and from the accounting system. Provided over 70% improvement in timesheet processing and increased accuracy of job time data in the financial system. • Led development and implementation of computerized maintenance management system (CMMS). System included corrective maintenance and preventative maintenance components. • Deployed Liferay portal system for the organization. It was used as a central repository for HR, sales, and operations documentation. • Served as lead engineer on Tactical Video Capture System (TVCS) project with L3 Communications for the US Marine Corps via PM TRASYS. Development of procedures and workflow for automated camera testing system using NI Labview platform. Developed automated test process for video encoders and thermometers. Developed printed circuit boards including those used for thermometer connections, serial and audio/PTZ interconnect, DC and AC power/relay distribution. • Created week long training program for newly hired technicians on TVCS program. Training included various aspects of access control, electronics, fiber, communications, and networking.• Led design, procurement, project management, and onsite installation effort of pilot security system at Old Delhi Rail Station in India. Project was built upon concept of a “high volume portal”, forensic inspection area, and command and control room.

Responsible for the management and direction of Desktop, Helpdesk, and Network/Telecommunications areas at a mid-size private college. Duties include related tactical plans, project plans and management of associated resources to ensure that client expectations were met or exceeded. Environment included 1800 desktop, laptops, and computer laboratory systems across six campus locations serving over 600 faculty/staff and 9000 students.• Re-design of staffing structure, process, and methodology to allow for increased support of the user community. Changes allowed for additional reporting and improvement of support metrics.• Project management and configuration of network and telecommunication/VoIP system for new campus buildout and installation with over 350 desktop systems and a capital equipment budget exceeding $1.1 million. • Creation of purchasing and tracking process for computer related purchases that resulted in a reduction in like expenditures by 15%. Workflow process improvements allowed for major decrease in hardware installation times. • Developed php/MySQL based system used to track inventory of hardware assets. Scripts polled network devices and Microsoft SMS to audit production environment. Wireless access based on inventory entries.

Worked for startup company in the consumer electronics space on the design and development of a “multimedia hub” (i.e., connectivity between stereo, television, computers and Internet for delivery and management of multimedia content). Responsibilities included component selection and procurement, schematic design using Orcad, PCB layout using P-CAD, system benchmarking using Lineo embedded GNU/linux, and prototyping drivers and debugging.

Served in a role similar to Chief Information Officer and was responsible for system development, operation, and integration performed using a mix commercial and open source packages. Responsible for staff of 90 people. Groups were responsible for servers, desktop systems, and services for over 750 employees across all locations. Position also responsible for the creation and tracking of capital and operating budgets including technology licenses and maintenance. Successfully deployed, configured, and operated a large number of systems used for monitoring, billing, and support. Increased productivity and data accuracy through system and workflow improvements. • Led the integration of a number of COTS packages with open source and in-house software systems. These included billing, monitoring, vendor payment, telecommunication auditing, and workflow auditing/reporting. Rollouts included end user training and documentation. An HTML interface allowed a client to view services and operational information. The system included a trouble ticket interface, billing metric information, threshold warnings, service listings, contact information, network statistics, backup statistics, firewall information, monitoring event history and streaming media statistics. A client was also able to modify some information directly through the interface. An internal version of the interface existed so that sales staff could view information from the client’s point of view.• Developed systems that aligned data and workflow to the business process through integration between Oracle Financials and Remedy (data warehousing). These systems allowed for the tracking of telecommunications charges, billing/metric warnings to clients and trend analysis of network utilization. Improved overall billing process that allowed for accurate billing of network traffic.

Managed the 150 person staff responsible for architecture and operation of the internal and client facing infrastructure. Created and tracked departmental capital and operating budgets. Infrastructure included networking and servers in over 20 US and international locations. Responsibilities included management of Network Architecture and System Architecture as well as the 24x7 Network Operations Center including Network Operations, System Operations, and the Call Center. This position also had matrix responsibilities to the Technology Services staffs (e.g., Network Services, System Services, Data Center, Project Management, Telco Circuit Provisioning, and Client Engineering) in the three Internet Data Centers (New York, Santa Clara, and London). • Initiated a major project to expand the backbone to an OC-48/2.4 Gbps network in Europe and a second OC-48/2.4 Gbps network in North America using Cisco and Juniper Routers. Completed the initial OC3 network build out of the three original data centers, including system infrastructure. • Configuration, deployment and operation of various systems used for monitoring and operational support.• Created $1.2MM network and system engineering laboratory where backbone and data center networks could be modeled including routing, switching, and servers.• Led development of technical training programs for college recruitment program, including industry certification exams. Recruited cooperative education (co-op) students

Responsible for day-to-day project management, network traffic planning, build-out and network standards, and operating procedures for mid-tier ISP and hosting provider. Supervised the redesign of BGP and OSPF deployment on a national multi-POP network connected with ATM, clear-channel POS OC3 and DS3 circuits as well as hosting centers. Created custom traffic logging and reporting system for use by staff and clients. Assisted in the development of a custom network monitoring system.

Managed the day-to-day activities and long-term project planning for the technical staff; this included customer configuration, consulting management, personnel scheduling, telecommunication circuit provisioning, project management, project budgeting, etc. Supervised the relocation of a production POP and hosting environment. Designed, installed, and configured internal networks. Implemented trouble ticket system and standard operating procedures for various department responsibilities.

Newark, Nj, Us

Responsible for the management, installation, system and user support of over one hundred heterogeneous Unix (Sun OS, Sun Solaris, Digital Ultrix) systems, including the principal Unix servers on campus. Responsibilities also included user account maintenance, system management and monitoring, software installation and upgrades, and backups.

Mba, Management And Global Business

Phd, Electrical Engineering

Ms, Electrical Engineering

Bs, Electrical Engineering