Charlie Glen Penaredondo Email & Phone Number

Auckland, New Zealand

MVP Studio is an award winning software product development company serving projects across Australia, New Zealand, United Kingdom, Singapore and more.• Analyzed functional requirement documents and create test cases and test scripts including maintenance of data sets for testing.• Manual and Automation Testing.• Test Automation using Selenium with C#, NUnit and Specflow.• API Testing using Postman.• Performance testing with JMeter.

• Overseeing Workshop refurbishment team and processes, ensuring quality control of devices.• Provided training and assistance to team members, collaborated with leaders and managers for operational success.

• Evaluated and diagnosed technical issues with RICOH products, performed validation testing and maintenance.• Conducted data sanitation of storage devices and refurbished equipment.• Completed technical training on new equipment and provided user support.

• Assemble Ricoh multi-function devices as per customer's needs. • Set up and test printer's network connectivity.

Dubai, United Arab Emirates

• Identified and resolved user issues, installed/configured hardware, managed Zendesk support tickets.• Collaborated with development teams to resolve website issues and optimize content.• Conducted website monitoring and price optimization using market data.

Jebel Ali Free Zone, Dubai, Uae

• Analyzed user needs, recommended computer solutions, and conducted product failure analysis.• Built, tested, and upgraded computers, conducted benchmarking and stress-testing.• Provided user training and technical documentation.• Conduct product failure analysis and repair issues related to network connections, computer hardware components and other devices such as printers, scanners, handheld devices and perform Return Merchandise Authorization (RMA) process if necessary.• Train users by reviewing and creating technical documentation and guidelines.