• Install, commission and test AMCS Scale Management software products.• Audit, monitor and lead correction process to ensure project and resource data is maintained consistently in accordance with standards and methodologies• Communicate promptly and efficiently with customer base• Schedule and perform software version upgrades• Swiftly provide resolutions of issues and conflicts, both internally as well as with clients and other vendors where appropriate • Liaise with customers pro-actively to ensure early detection of any issues• Actively engage with other Installation team members for effective knowledge transfer to ensure consistent quality• Perform remote installations using GoTo Assist, TeamViewer, Remote Desktop, Bomgar and Cisco WebEx software• Utilize knowledge with SQL Serve Management Studio 2008-2018, Quickbooks, NetSuite, CRM, Office Products Confluence

• Responsible for implementing and servicing Service Department software at CDK dealer client sites• Conduct training to familiarize clients with their new software• Successfully and independently complete installation of assigned product set and engage dealership personnel in implementation of products to ensure the client is able to perform daily tasks• Participate with CDK sales force in pre-site meetings to assess client and project needs• Conduct periodic status meetings to assure client satisfaction

• Responsible for implementing and servicing Service Department software at ADP dealer client sites• Conduct training to familiarize clients with their new software• Successfully and independently complete installation of assigned product set and engage dealership personnel in implementation of products to ensure the client is able to perform daily tasks• Participate with ADP sales force in pre-site meetings to assess client and project needs• Conduct periodic status meetings to assure client satisfaction

•Provide customers with exceptional customer brand service•Increase client sales

•Managed a team of technicians, maximizing their individual skills to attain and exceed daily and weekly sales goals•Business Development - Called on previous customers to re-establish business transactions•Provided solutions to customer problems by assessing the condition and technical needs of their vehicles •Resolved issues regarding product complaints by explaining the functions and purposes of the manufacturer’s parts and products•Scheduling and selling services to customers•Build and grow customer rapport (via monthly TSI scores)•Grew customer base through phone and floor traffic•Worked with insurance companies to handle claims for customers •Handled daily traffic of customer calls and inquiries

Managed a team of technicians and dispatched repairs to technicians based onskill set• Ensured that technicians and staff were up to date on product training andmanufacturer processes• Liaised with Volkswagen corporate to resolve customer repair claims andwarranty issues• Grew sales by providing exceptional service and needs based recommendations

Performed consultative sales of needed vehicle repairs and recommendedmileage services to customers• Responsible for product training and technical specifications as to providecompetent explanations of vehicle functions and characteristics to customers• Instituted an Express Service department which grew profits and customersatisfaction by offering convenience and a la carte options• Liaised with Sales, Internal and Accounting departments to service existinginventory vehicles and fleet administration• Involved in merchandising to boost sales of accessories and other equipment

Performed sales of recommended vehicle mileage services and vehicle repairs• Liaised with third party warranty companies to handle vehicle claims• Responsible for maintaining a high Customer Satisfaction Index rating topromote dealership and brand experience• Managed a high volume of floor traffic and customer support calls• Expedited customer vehicle repairs and maximizing repair shop capacity forprofitability

Performed sales of vehicle repairs and needed services• Provided customer support for vehicle related inquiries and mechanical issues• Liaised with insurance companies and third party warranties to resolve claimsand handle repair estimates• Provided written estimates for vehicle repairs and body work• Managed a team of technicians and dispatched repair orders• Increased profits and productivity through collaborating with management tostreamline processes

Sold and Managed Avaya telephony systems/data networks to 60+ major EastCoast accounts• Provided technical support and systems designs to the customer• Worked closely with the Finance department, design technicians, and salesmanagement to handle customer needs and expectations• Achieved quarterly sales quotas up to $4,000,000 which were consistently metand/or exceeded.