Christopher Fields Email & Phone Number

Philadelphia, PA, US

King Of Prussia PA, PA, US

London, GB

Austin, TX, US

Hungerford, Berkshire, GB

Ballysimon, Castletroy, Limerick, IE

• Install, commission and test AMCS Scale Management software products.
• Audit, monitor and lead correction process to ensure project and resource data is maintained consistently in accordance with standards and methodologies
• Communicate promptly and efficiently with customer base
• Schedule and perform software version upgrades
• Swiftly provide resolutions of issues and conflicts, both internally as well as with clients and other vendors where appropriate
• Liaise with customers pro-actively to ensure early detection of any issues

Austin, Texas, US

• Responsible for implementing and servicing Service Department software at CDK dealer client sites
• Conduct training to familiarize clients with their new software
• Successfully and independently complete installation of assigned product set and engage dealership personnel in implementation of products to ensure the client is able to perform daily tasks
• Participate with CDK sales force in pre-site meetings to assess client and project needs
• Conduct periodic status meetings to assure client satisfaction

Roseland, New Jersey, US

• Responsible for implementing and servicing Service Department software at ADP dealer client sites
• Conduct training to familiarize clients with their new software
• Successfully and independently complete installation of assigned product set and engage dealership personnel in implementation of products to ensure the client is able to perform daily tasks
• Participate with ADP sales force in pre-site meetings to assess client and project needs
• Conduct periodic status meetings to assure client satisfaction

Denver, Colorado, US

• Provide customers with exceptional customer brand service
• Increase client sales

• Managed a team of technicians, maximizing their individual skills to attain and exceed daily and weekly sales goals
• Business Development - Called on previous customers to re-establish business transactions
• Provided solutions to customer problems by assessing the condition and technical needs of their vehicles
• Resolved issues regarding product complaints by explaining the functions and purposes of the manufacturer’s parts and products
• Scheduling and selling services to customers
• Build and grow customer rapport (via monthly TSI scores)

• Managed a team of technicians and dispatched repairs to technicians based onskill set
• Ensured that technicians and staff were up to date on product training andmanufacturer processes
• Liaised with Volkswagen corporate to resolve customer repair claims andwarranty issues
• Grew sales by providing exceptional service and needs based recommendations

• Performed consultative sales of needed vehicle repairs and recommendedmileage services to customers
• Responsible for product training and technical specifications as to providecompetent explanations of vehicle functions and characteristics to customers
• Instituted an Express Service department which grew profits and customersatisfaction by offering convenience and a la carte options
• Liaised with Sales, Internal and Accounting departments to service existinginventory vehicles and fleet administration
• Involved in merchandising to boost sales of accessories and other equipment

• Performed sales of recommended vehicle mileage services and vehicle repairs
• Liaised with third party warranty companies to handle vehicle claims
• Responsible for maintaining a high Customer Satisfaction Index rating topromote dealership and brand experience
• Managed a high volume of floor traffic and customer support calls
• Expedited customer vehicle repairs and maximizing repair shop capacity forprofitability

• Performed sales of vehicle repairs and needed services
• Provided customer support for vehicle related inquiries and mechanical issues
• Liaised with insurance companies and third party warranties to resolve claimsand handle repair estimates
• Provided written estimates for vehicle repairs and body work
• Managed a team of technicians and dispatched repair orders
• Increased profits and productivity through collaborating with management tostreamline processes

• Sold and Managed Avaya telephony systems/data networks to 60+ major EastCoast accounts
• Provided technical support and systems designs to the customer
• Worked closely with the Finance department, design technicians, and salesmanagement to handle customer needs and expectations
• Achieved quarterly sales quotas up to $4,000,000 which were consistently metand/or exceeded.