Responsibilities include;Management of the Business Support Team, providing adiminstrative support to the Combined AuthorityFacilities Management of the Combined Authority offices, including day-to-day running of the buildingRelationship Management with ICT Service PartnerFirst-Line ICT/Tech SupportCorporate Health and Safety, including management of First Aiders/Fire Marshal TeamsManagement of Mental Health First Aid TeamAd-Hoc Project SupportLed on the Office Relocation Project in 2022

Initially the role covered project managing development cycle of TIME WAR (game) and associated products; marketing, sales and managing client-relationships. I currently provide freelance writing and game design services. Notable credits include; PULP FANTASTIC, AGENTS OF G.A.I.A. GASLIGHT VICTORIAN FANTASY and THE DINOSAUR PROTOCOL from Battlefield Press; MONSTERS MACABRE from Goblinoid Games, plus numerous articles and short fiction.

Working alongside the Head of School and the School Manager in managing personnel, finance, undergraduate and postgraduate teaching administration, as well as the operational management of the School. Directly managing, developing and taking responsibility for the professional and effective administrative support for the School. Ensuring appropriate implementation of University and Faculty policy in the above areas, to interpret these polices in order to provide advice and expertise. Senior manager to support staff, to provide leadership and guidance to that team (shared with School Manager due to numbers). Line manager to Undergraduate Student Administration team.

Day-to-day running and line management of the Administration Team, providing support direct to colleagues across the University. Ensuring PA support is provided to Directors, Telephone Services, IT Training Team, and R&D project Teams.Responsible for the Telephones recurrent and capital budgets working alongside the budget holder (Head of Telephones). Analysis of Telephony data to produce management reports.Monitoring and analysis of Service Desk metrics against IT Service level targets and devising appropriate action-plans to address any issues as appropriate. Budget management for the recurrent IT Services budget around (£2mil), including monitoring income/expenditure in liaison with Finance Services. Budget holder for staff development (£103k), running costs (£153k), Student Printing (70k), and temporary staff. Budget holder for the Deployment Capital budget, 158k monthly spend on new PC’s and the associated recharging to IT Zonal Capital budgets and wider budgets when grant/departmentally funded.Managing Health and Safety for IT Services across the University. Revising, developing, and planning for the future, improving procedures and processes relating to H&S.Managing recruitment within the Administration Team, planning for future resource needs by reviewing current structure and changes in IT Services. Also responsible for monitoring team managers needs with regards to temporary/agency staffing across IT Services, preparing for, engaging, and overseeing the contracting of agency/temporary-casual staffing.Management responsibility for the organisation and provision of space for IT Services ensuring it is fit for purpose in liaison with Senior Management and Estates. Key stakeholder in revising and creating new administrative processes/procedures within the department.Providing expert advice to all IT Services staff on administrative functions, including negotiation with key stakeholders and technical operations teams in order to resolve issues.

This role began as a temporary assignment with NEXUS to cover maternity leave, but grew with the extension of my contract. The role originally involved the close support of three business development managers, departmental finances and human resources, office management, office accounts (including sales and purchase ledger, VAT, petty cash, expenses and some aspects of payroll). Nexus was a partnership between the University of Gloucestershire, the University of the West of England and Gloucestershire College to provide bespoke accredited employer-led higher education. Later this was absorbed into the University of Gloucestershire's Business Development Unit, for which I provided PA functions and acted as both Commercial Administrator (providing event management and project support) and Business Account Administrator (providing financial accounting and invoicing support).

This role covered all aspects of business management including; all office finance (budgets, payroll and PAYE, VAT, sales and purchase ledger; office accounts, petty cash, invoicing, debtor management, credit control and court procedures); office management (procurement, IT management and support, building and facilities management, HR, Health and Safety); and maintaining the company’s integrated business management system (ISO9001, ISO14001 and OSHAS18001). Evans Jones LLP is a Cheltenham-based construction consultancy of long standing, providing professional services to the commercial and private sectors.

This 3 month contract involved the creation and implementation of new financial and administrative systems following a major re-organization. Role was part of the senior management team and covered all aspects of office finance (contracted order book, long term accounting, sale and purchase ledgers, petty cash, expenses, project budgeting and control, management reporting, invoicing and credit control); office management (procurement, IT support and infrastructure development, ensuring compliance with all relevant legislation and QA systems including ISO9001 and ISO14001, building and facilities management, HR, Health and Safety). The role also included the building and direct management of a team of five full-time administrative staff providing front-line support to over 75 architects, designers, planners and engineers. RPS Planning and Development is part of RPS Group, a global leader in environmental services and design.

Role covered all practice finance (budgets, payroll and PAYE, VAT, sales and purchase ledger; office accounts, petty cash, invoicing, debtor management and credit control); office management (procurement, IT management and support, building and facilities management, HR, Health and Safety); and running a program of projects around ISO9001 Quality and ISO14001 Environmental Management systems. Role also included the writing and publishing of promotional articles and press releases. Alec French Architects Ltd was responsible for award-winning buildings such as the SS Great Britain museum and the Aardman Animations headquarters, both in Bristol.

Role covered finance; managing computer systems; investigative work, legal research, proof reading legal documents; involved in projects to streamline document handling systems and reduce paper burden. Goldstein and Feuer is a prestigious law partnership in the Boston Massachusetts area.

Role covered front desk retail management; stock control; store promotion and public relations; management of a small team of retail assistants; involved in planning and execution of store relocation. Pandemonium Books and Games is the premier science fiction and fantasy book shop in the Boston Massachusetts area.

Role covered co-ordination for Coventry Council's Disaster Response Program, allocating resources and maintaining communication between the Council and the Emergency services in the event of a disaster; managed a small team of administrators; reported to senior management and council representatives. SBSC was a division of Siemens UK.

Role covered monitoring and maintaining critical city council mainframe computer systems, responsible for small team of operators on round the clock shift rotation.