Courtney Phelps Email & Phone Number

Orlando, Fl, Us

Responsible for ensuring that instructional staff receives timely access to academic systems and a world-class level of continuous support. Collaborate with leaders from instructional recruiting to identify opportunities for innovative, proactive solutions to tomorrow’s problems as well as serve as a direct operational contact for systems support and feature requests. Display a strong understanding of business processes and how they are supported by technological systems. Seek feedback from internal stakeholders, compiling and analyzing systems onboarding and support metrics, advocate for the instructor experience, and assisting the technology team in the design and implementation of forward-thinking solutions.Responsibilities:Monitor the support queue daily and immediately resolve level 1 support cases.Provision systems for specific instances that fall outside the automated processes.Promote knowledge throughout the organization by coordinating with internal stakeholders in the collection and dissemination of training materials and documentation.Collaborate with Academic System Operator to compile and analyze actionable data about instructional systems onboarding and support.Liaison with the recruitment team to provide a direct contact for systems support and provide a partner in identifying and promoting business workflows and technological enhancements to support the team.Support internal stakeholders by hosting office hours and 1:1 training sessions as needed.Work with the Technology teams to manage projects by setting expectations and priorities, interacting with decision-makers, and making sure all agreed-upon deliverables are met.Provide recommendations to increase efficiency, and/or save costs with system enhancements.

The Regional Recruiting Manager (RRM) of the Mid-Atlantic leads a team of professionals that are responsible for recruiting industry practitioners to teach Trilogy boot camp courses across a regionally based portfolio of university partners. The Regional Recruiting Manager holds accountability for the on-time delivery of candidates to meet Instructional team hiring targets at universities in the assigned Region. In addition to ensuring that open Instructional roles are filled in the assigned Region, the Regional Recruiting Manager is also responsible for ensuring the development of a deep bench of fully qualified talent to meet future hiring goals. The position-holder is a “player-coach” who can be hands-on recruiting talent for high-profile Instructional positions, while also leading, developing, coaching, and performance managing, the team to develop and implement customer-centric, market-specific recruiting strategies that are tailored to address the needs of each university partner and unique aspects of various geographic markets. The Regional Recruiting Manager serves as the primary recruiting expert and point-of-contact for both external university contacts as well as internal cross-functional counterparts in the Region (Field Operational Regional Directors, University Relations, etc.). In addition to owning the day-to-day delivery of instructional recruiting operations in the Region, the position will contribute to departmental or cross-functional teams to support new product launches, strategic initiatives, or business process improvement projects.

Maintains efficiency and quality on HR calls, helps the team meets metrics, creates a culture within their respective teams, keeps all HR callers up to date on company changes, trains HR interviewers, and inspires their team to create an impact!Acquired by 2u

Search and recruit Instructors (Senior Level Software Developers) and Teaching Assistants (Jr. Level Software Developers) with experience in Full Stack Web Development (Javascript, HTML, CSS, React, Node, Express, and MongoDB, etc) to lead the courses offered by Trilogy at our university partners campuses.Trilogy Education Services is a Continuing Education Program Manager (CEPM). We empower universities to prepare students for high-growth careers in the Digital Economy. We create and manage skills-based training programs in software development, data analytics & visualization, UX/UI design, and cybersecurity. Each Trilogy program is individually designed to meet the needs of regional employers and to ensure that students graduate with both the technical skills and personal confidence needed to succeed in their careers.

Orlando, Florida Area

Programs: Adobe Suite CS6 (Photoshop, Illustrator, InDesign, Bridge)Logos and Advertisements

Florida

Photographed for: engagements, wedding, graduation announcements, pets, Holiday

1710 Edgewater Drive

Handle the website, social media platforms, Google, review websites. Work with clients, front and back of house on catering events featured in our Garden House and Garden Area. Create graphics and events to promote the restaurant.

Full stack of web development skills, such as: Browser Based Technologies including HTML, CSS, JavaScript, jQuery, Responsive Design; Server Side Development including Node.js/Express, PHP (Wordpress, CodeIgniter, Laravel), The LAMP Stack, Database, and other concepts including MySQL, MongoDB, Heroku, Security and Session Storage, User Authentication. GitHub.Built a frontend website either from scratch or utilizing a frontend framework (such as Bootstrap) and deploy static websites to the cloudCreated and deployed dynamic websites to a cloud provider utilizing a backend frameworkImplemented complex logical conditions to meet an objective.Wrote SQL commands to perform Create, Read, Update and Delete commands (programs such as workbench and SequelPro)Utilized Sequelize as an ORM to manage a database schema and connection from a serverCreated a full-stack Single Page Application with AJAX communication Expertly navigated the file system and terminal basics Worked independently and in a group on complex projects throughout the entire development lifecycleUnderstood the basics of troubleshooting and enhancing legacy codeCommunicated the basics of serving a webpage and how the browser renders code Created RESTful API's utilizing JSON as a data formatConsumed RESTful API's properly utilizing REST verbs Created session based applications utilizing user authentication schemes Applied "social coding" accepted and best practices (including source control, issue tracking, functional feedback, etc.)

Orlando, Fl

• Used on-line job boards to post and recruit candidates for positions• Handled 20-100 calls inbound and outbound per day• Coached candidates on reformatting resumes, prepared them for interviews, and followed up while on assignment• Success rate of candidates placed from interviews and resumes is at 73%• Bought in over $50,000 in contracted sales and $22,000 in direct hire sales

Orlando, Florida Area

• Handled 50-80 candidates credentialing paperwork• Managed Excel spread sheets, background venders, on-boarding, and candidates • Performed background, drug-test, employment, and education verifications• Trained 2 new employees on VMS on-boarding

Florida

• Achieved 1.4% opened J.Crew credit card per day- the highest in the store for sale associates• Handled average dollar sales per year $60,223, per hour $149, per day $96.05, and units per transaction 3.8• Recruited 4 employees and helped train 3 new sales associates.• Managed the daily cleaning, folding, stocking, and restocking• Handled the send-sales of customers looking to purchase over the phone• Processed the online orders by collecting items, packing and shipping

Coding Bootcamp

HTML, CSS, JavaScript, jQuery, GitHub

Master'S Degree, Human Computer Interaction

JavaScript, jQuery, HTML, CSS, Human Computer Interaction 101

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Student Government Association: 2011-2014 (First Chair Campus Concerns 2013-2014)Minors: Graphic Design.

High School/Secondary Diplomas And Certificates