As an Assistant Manager my responsibilities included:• Maintain a 35% closing ratio of all traffic• Collect and bank stamp all rent checks daily, and entered into OneSite• Kept a delinquency log of rent/small balances and prepare and deliver late rent letters/NSF letters to those residents• Kept a delinquency log of 60 days of outstanding previous residents with balances to collect payment on account.• Bill residents for any miscellaneous charges such as utility charges and followed up on all small balances.• Closed month end accounting on average with delinquency of 2%-3% and won lowest delinquency company wide 6 months in a row• Receive and acknowledge resident notices and prepare files. Collect any early termination fees• Handled renewals and increased renewal ratio from 27% to 40%• Visually inspect apartments for move-ins, move-outs, special resident requests; selected units for renovation• Entered all purchase orders for renovation units including; renovation kits, appliances, flooring and cabinetry. • Coordinated with vendors for when work was to be done in all units being renovated in time for new moves and for make ready units.•Oversaw 4 capital projects over 3 months: property replumb; finalizing a down building and community wide exterior upgrades.

Leasing Consultant : Primary sales representative, customer service, implementing all marketing campaigns and maintaining the leasing center to a five-star standard for our residents and guests. My primary responsibility in this position is to lease apartments through product demonstration as well as renewing the leases of existing residents. I have consistently reached my leasing goals by maintaining a closing ratio 43% to 53%, increase resident retention including planning, coordinating and executing resident events within budget and customer satisfaction. As a polished, well-spoken individual I represent the community to existing and new residents alike. A large accomplishment was taking the property from 54% occupied to 99% occupied in 3 months and kept the occupancy between 97% and 99% through April 2016.

My main responsibilities in this position were:• Telephone and Outreach Marketing• Creating marketing plans and marketing materials to hand out• Answering the phone and setting appointments to visit the community• Responded to internet leads, followed up with all prospects by phone and in writing within 24 hours• Greeting and showing the property, apartment and amenities to prospects.• Follow up on that traffic and close the lease by encouraging the prospect to fill out the application and put down a security deposit.• Verify applications and process files quickly through phone calls, correspondence and computer software.• Put together lease files, collecting all pertinent information, having the new resident sign all documents and moving them in; including a welcome gift• Handled renewing leases for each month, writing renewal letters and handing them out, following up with the prospective renewals, having them sign it and gathering all pertinent information necessary• Planning, coordinating and executing resident events.

I worked with all talent, horses and performers. My tasks included daily maintenance of the multimillion dollar horses and their equipment; quick tack changes between numbers (which included planning ahead) and working 12-15 hour shifts. We all entertained our VIP guests after shows and brought out the horses for private showings.

• Used Lytec software to enter patient payments and insurance payments both electronically and paper based.• Reversed bad debts on patient accounts• Posted bad debt and collection accounts• Downloaded electronic remittances from our clearing house• Checked electronic remittances on Lytec• Sent appeals to insurances

• Completing payroll and vacation hours and managing employees hours• Brand Development: growing our company name by adding our site to social networking sites.• Continuing to grow our HR/Compliance Manual• Creating portfolios for potential clients• Reading Error reports from our clearinghouse• Batching and sending data input from our Lytec software to our clearinghouse• Creating backups from our server• Recruiting potential employees• Phone screening potential employees• Collaborating with upper management in creating job descriptions for help wanted advertisements• Working with upper management and new doctors on credentialing them through insurances including CMS.• Creating databases for all our clients with all pertinent information• Creating an inventory list and keeping that updated to control spending

• As an independent contractor, cultivated and maintained multiple long term clients for both daily and vacation service. Conducted initial visits, developed and maintained detailed files, maintained service log for clients and produced billing information. • Trained and developed new employees. • Provide part-time office support implementing and maintaining new electronic/paper record system, time reporting, payroll and invoicing for rapidly expanding business, including merging files of newly acquired pet sitting business.

• Admissions and Discharges• Release of Information• Medical Records: - Filing records - Thinning volumes - Retrieval of records for release of information - Record abstracting• Coding: - ICD-9-CM - CPT - HCPCS• Medical Billing: - Medicare• Quality Management• Quantitative Audits• Use of database to keep MPI statistics updated

• Advertised, recruited, screened and interviewed candidates for job placement in tri-state area (North Carolina, Georgia, Tennessee) • Reviewed candidate backgrounds, suitability for position and cross referenced with employer needs. • Performed initial screening interviews, and coordinated with hiring managers at multiple locations for second and final interviews. Screened on average, seventy-five candidates a week. • Updated and maintained candidate database called Taleo, communicated with Regional Program coordinators both via the Internet, email and phone. • Worked remotely from Headquarters office, managed and structured my own work environment to meet strict company requirements. • Successfully placed 15 candidates in hard-to-fill positions in rural areas of North Carolina in less than 14 days.