Charles Pierce Email & Phone Number

Screen Printing, Embroidery, and Promotional Products

Managed a team of 10 remote employees throughout the U.S. to ensure quality and delivery of the inspections performed were detailed, accurate, of high quality, timely, and in accordance to TCF's policies and proceduresReviewed team's completed inspections for adherence to policy. Provided quarterly feedback to team members of the territory results to ensure compliance of policies/proceduresCreated and aligned team members' territories to maximize efficiency of inventory inspectionsStrategically planned and scheduled territory rotations of team members two times per yearPerformed new hire training (via in-house and ride-along), field evaluations, and follow-up inspections as requiredResponsible for management and approval of the expense budget for the teamMaintained a positive business and professional rapport with dealers

Managed a team of 12 remote employees throughout the U.S. to ensure quality and delivery of the inspections performed by the employees. Responsible for reviewing and taking action to guaranty the detail, accuracy, high level of quality, integrity and timeliness of the inventory audits were completed in accordance to TFC's policiesCreated territories strategically to maximize efficiency from a logistical standpointResponsible for recruiting and interviewing new talent into the field services organizationTrained new hires by use of field techniques and in classroom training modules; responsible for ongoing training as required including route validationsServed as SWAT team member to perform repossessions, asset disposal, and investigationsCompleted Cash Audits - reviewed dealer collateral documentation, reconciled dealers' accounts, and collected funds dueReconciled account exceptions with dealer and collected monies due or accurately documented reasons for dealer's inability to pay and determined appropriate actionProvided field services reporting as required, including monitoring the proactive reports to ensure timely inspections by team members and reviewing time/allocation data for accuracyWorked on multiple Six Sigma Projects and utilized Six Sigma methodology throughout department processesResponsible for management of the expense budget for the teamMaintained a positive business and professional rapport with dealers while ensuring the security and condition of TFC's collateral

Completed Inventory Inspections for high risk customers; documented results of the inspectionsCompleted Cash Audits - reviewed dealer collateral documentation, reconciled dealers' accounts, and collected funds due - averaging $700,000 a monthPhysically verified and determined legitimacy of documentation such as contracts, rental agreements, and repair/return documentation of inventoryPracticed and adhered to confidentiality, documentation/ communication requirements, good judgment, inquisitiveness, observance of diplomacy throughout collection/ reconciliation activity

Performed inventory audits of finance collateral in accordance with company policies and procedures for various territories throughout the U.S. - averaged 110 audits per monthReconciled the results of the audit and account exceptions with the business owner or bookkeeperCollected payment and applicable fees for sold unitsPartnered with field leaders to perform workouts on problem accountsMaintained a positive business rapport with internal and external customers

Bba, Marketing

Activities and Societies: Member of the Pi Kappa Alpha FraternityB

Bachelor, Business Administration; Marketing

Bachelor, Business Administration