Enterprise Solutions Architect
Current
Apr 2024 - Present
AeroLeads people directory · profile
Charlene Smith Email & Phone Number
Enterprise Solutions Architect
at
Tricentis
2 work emails found
@tricentis.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Enterprise Solutions Architect
Location
Jacksonville, Alabama, United States
Who is Charlene Smith? Overview
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Quick answer
Charlene Smith is listed as Enterprise Solutions Architect at Tricentis, based in Jacksonville, Alabama, United States. AeroLeads shows a work email signal at tricentis.com and a matched LinkedIn profile for Charlene Smith.
Charlene Smith previously worked as Senior Solutions Architect - SAP Practice at Tricentis and Senior Solutions Architect at Tricentis. Charlene Smith holds M.S, E-Commerce from Stevenson University.
Company email context
Email format at Tricentis
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csmith@tricentis.com
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AeroLeads found 2 current-domain work email signals for Charlene Smith. Compare company email patterns before reaching out.
Profile bio
About Charlene Smith
Experienced Professional with a demonstrated history of working in the information technology and services industry. Skilled in Test Management, ERP, Pre-sales, Test Planning, and Regression Testing largely focused on SAP with over 20 years of experience.
Listed skills include Testing, Test Automation, Quality Assurance, Regression Testing, and 22 others.
Current workplace
Charlene Smith's current company
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11 roles
Charlene Smith work experience
A career timeline built from the work history available for this profile.
Senior Solutions Architect - Sap Practice
Jun 2022 - Apr 2024
Senior Solutions Architect
Jan 2022 - Jun 2022
Solutions Architect
Aug 2019 - Dec 2021
Principal Technical Support Engineer, Engineering
o Level 3 technical support engineer on all Worksoft softwareo Lead expert on Installation & Configuration for the Worksoft Suite of products. Work with Architects to install software based on On Prem/Amazon Web Services (AWS)/Microsoft Azure Platformso Documented and diagramed customer networks for the purpose of Worksoft software installation/upgradeo Create and maintain customer support tickets within Salesforceo Mentor customers on managing/maintaining productso Developed practices on SQL Maintenance in customer databaseso Trained customers on using the Web APIs with our Execution Suiteo Configure and setup SAP S4 HANA, Solution 7.1 & 7.2 to integration with our solutionso Work with Senior Management to setup a Customer Initiative
Jan 2018 - Aug 2019
Director, Professional Worldwide Services
o Lead 8 direct reports, over 80+ contractors and off-shore partner developerso Go-to resource for managing customer escalations at high-value, critical, strategic accountso Partnered with the Senior Vice President of Professional Services and Vice President of Technical Support to ensure customer issues were resolved proactivelyo Manage third party providers and partnerso Completed monthly and quarterly financial invoices for time and materialo Led consolidation of invoicing and staffing to single system of record from multiple spreadsheetso Streamlined scheduling and resource assignment process, significantly simplifying notification, time and expense reportingo Provided expert training on advanced topics for Certify product suiteo Collaborated with engineering and technical support to troubleshoot infrastructure, installation, test development as well as test execution issues impacting customerso Performed subject matter expert peer reviews on new documentation, training materials, statements of work and project estimateso Managed day to day operations of Worksoft Professional Services consulting teamo Maintained constantly changing project informationo Planned recruiting and onboarding of new consultants based on forecasted services demando Presented Worksoft at marketing eventso Advised client partners on resource and skill requirements for prospective projectso Monthly employee assessmentso Taught clients how to use Worksoft customer resources to increase adoption through documentation website, virtual training, on-demand services, onsite consulting and trainingo Worked with customers to show them how best to utilize Certify in their current working environment
Jan 2017 - Jan 2018
Senior Consultant, Operations
o Performed weekly, monthly, quarterly key performance indicators and associated dashboard to quantitatively show real-time health of all customer accountso Maintained scheduling for over 100+ consultantso Maintained accountability and responsibility communication on all major escalations in the Professional Services teamo Performed all software installs and upgrades for all Worksoft productso Completed monthly and quarterly financial invoices for time and materialo Trusted advisor on all Worksoft productso Assisted with day to day operations of Worksoft Professional Services consulting teamo Assisted in recruiting and interviewing candidateso Collaborated with product management on new designs and features
Apr 2012 - Jan 2017
Senior Worksoft Consultant & Trainer, Services
o Worked as a consultant, performed functional and performance testing of SAP Enterprise Applications, HTML, or software as a service applications (Peoplesoft, Siebel, Workday), and custom applications, developing, executing, maintaining and documenting Certify automation test processeso Conducted on-site meetings, awareness workshops and business reviewso SAP lead for all SAP automationo Wrote and executed Certify automation regression test, role based testing and performance processeso Maintained certify automated and manual test cases to support changes to the critical business processes created by approved requests for comments or defectso Provided weekly status reports to clients and management involved in projectso Engaged with functional subject matter experts to identify and understand business requirements and promote successful functional regression testingo Maintained strong working relationship with consulting resources on the project and the industry partners involved in the implementation projecto Helped redesign and streamline how training was being delivered to the clientso Mentored team members on the Worksoft Product Suite
Oct 2006 - Apr 2012
Senior Testing Manager
o Helped maintain the existing manual testing infrastructure and setup for future test script automation (Peoplesoft)o Reviewed current Automation software vendors with point of contacts on the productso Assisted with the manual testing effortso Built test cases around a new customer relationship management application being deployed
May 2006 - Oct 2006
Senior Consultant (Sap)
o Test Script Validationo Wrote Quicktest Professional scripts for automating manual testso Worked in two Pharma companies validating their manual tests were within the pharma compliance standardso Imported manual scripts into Quality Center
Jan 2006 - May 2006
Sap Regression Testing Analyst
o Supported three major SAP go lives through automated and performance testing scriptso Created and maintained hundreds of eCATT and Quicktest Professional scripts for testing unit, integration and regression processeso Maintained test plans in Quality Centero Used Loadrunner to test performance on servers, during a multi-country go-liveo Moved an entire warehouse of materials out and then moved it back in, to update the warehouse hierarchy
Dec 2001 - Dec 2005
2 education records
Charlene Smith education
M.S, E-Commerce
Stevenson University
B.S, Computer Information Systems
Stevenson University
FAQ
Frequently asked questions about Charlene Smith
Quick answers generated from the profile data available on this page.
What company does Charlene Smith work for?
Charlene Smith works for Tricentis.
What is Charlene Smith's role at Tricentis?
Charlene Smith is listed as Enterprise Solutions Architect at Tricentis.
What is Charlene Smith's email address?
AeroLeads has found 2 work email signals at @tricentis.com for Charlene Smith at Tricentis.
Where is Charlene Smith based?
Charlene Smith is based in Jacksonville, Alabama, United States while working with Tricentis.
What companies has Charlene Smith worked for?
Charlene Smith has worked for Tricentis, Worksoft, Legg Mason, Aitheras, Llc, and Mccormick And Company, Inc.
How can I contact Charlene Smith?
You can use AeroLeads to view verified contact signals for Charlene Smith at Tricentis, including work email, phone, and LinkedIn data when available.
What schools did Charlene Smith attend?
Charlene Smith holds M.S, E-Commerce from Stevenson University.
What skills is Charlene Smith known for?
Charlene Smith is listed with skills including Testing, Test Automation, Quality Assurance, Regression Testing, Quality Center, System Testing, Sdlc, and Requirements Analysis.
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