Author
Self-Employed
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Carolyn Pilgrom Email & Phone Number
Author
at
Self-employed
1 work email found
@intermedia.net
3 phones found area 716
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Who is Carolyn Pilgrom? Overview
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Quick answer
Carolyn Pilgrom is listed as Author at Self-employed, based in Buffalo, New York, United States. AeroLeads shows a work email signal at intermedia.net, phone signal with area code 716, and a matched LinkedIn profile for Carolyn Pilgrom.
Carolyn Pilgrom previously worked as Director, OATs (Onboarding Adoption, & Training) at Aspect Software and Principal Solutions Consultant at Aspect Software. Carolyn Pilgrom holds Master Of Business Administration - Mba, Business Administration And Data Analytics from Nottingham Business School, Nottingham Trent University.
Company email context
Email format at Self-employed
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{first_initial}{last}@intermedia.net
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AeroLeads found 1 current-domain work email signal for Carolyn Pilgrom. Compare company email patterns before reaching out.
Profile bio
About Carolyn Pilgrom
Workforce planning and analysis including forecasting, scheduling, adherence, and real-time tracking for a technical call center across several locations, countries, a homeworker model, and outsourcing. Database experience for both warehousing and reporting with project management components.
Listed skills include Captivate, Linux, Oracle, Employee Training, and 21 others.
Current workplace
Carolyn Pilgrom's current company
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9 roles
Carolyn Pilgrom work experience
A career timeline built from the work history available for this profile.
Director, Oats (Onboarding Adoption, & Training)
Current
Jul 2024 - Present
Principal Solutions Consultant
Dec 2021 - Jul 2024
Manager Workforce Management
A large Microsoft Exchange hosting company with a variety of cloud services including, but not limited to, Hosted PBX, Cloud Server, Microsoft SharePoint and Cloud-based file sharing. Assisted in development of Workforce Management Department, including implementation and setup of Aspect eWFM.Responsibilities include:Volume forecasting and schedulingMetric.
Aug 2017 - Dec 2021
Workforce Analyst
Apr 2014 - Aug 2017
Real Time Service Level Coordinator
- Created job description and position of Real Time Service Level Coordinator
- Created PTO/RTO process and implemented
- Created protocol for monitoring and maintenance of Support service metrics
- Maintained employee database with employment history and timelines
- Reported and presented metrics to Support Leadership team weekly/monthly
- Established emergency protocols for Support Departmento Service Outage Notification
Jul 2013 - Jan 2014
Training Manager
- A moderate sized software development company that focuses on pharmacy software, worked to improve customer satisfaction by creating and running Quality Assurance protocols as well as improving training programs..
- Trained incoming employees on software and customer service protocolso Assisted in implementation of new training program that stressed customer service
- Creation of customer satisfaction protocols and evaluations
- Upgrade of user manuals and reference materials
- Develop 2-3 minute e-learning modules for quick training and frequent go to as well as an electronic FAQ
- Develop larger (20-90 minute) e-learning modules tailored to specific divisions within the department as well as for use in training service providers and outside users
Apr 2009 - Dec 2012
Jul 2007 - Jan 2009
Information Technology Team Lead
Providing technical assistance to university affiliates
Oct 2005 - Nov 2007
2 education records
Carolyn Pilgrom education
Master Of Business Administration - Mba, Business Administration And Data Analytics
B.A., English, Biology, 3.6
FAQ
Frequently asked questions about Carolyn Pilgrom
Quick answers generated from the profile data available on this page.
What company does Carolyn Pilgrom work for?
Carolyn Pilgrom works for Self-employed.
What is Carolyn Pilgrom's role at Self-employed?
Carolyn Pilgrom is listed as Author at Self-employed.
What is Carolyn Pilgrom's email address?
AeroLeads has found 1 work email signal at @intermedia.net for Carolyn Pilgrom at Self-employed.
What is Carolyn Pilgrom's phone number?
AeroLeads has found 3 phone signal(s) with area code 716 for Carolyn Pilgrom at Self-employed.
Where is Carolyn Pilgrom based?
Carolyn Pilgrom is based in Buffalo, New York, United States while working with Self-employed.
What companies has Carolyn Pilgrom worked for?
Carolyn Pilgrom has worked for Self-Employed, Aspect Software, Intermedia, Clinical Support Services, Llc, and Shire Pharmaceuticals.
How can I contact Carolyn Pilgrom?
You can use AeroLeads to view verified contact signals for Carolyn Pilgrom at Self-employed, including work email, phone, and LinkedIn data when available.
What schools did Carolyn Pilgrom attend?
Carolyn Pilgrom holds Master Of Business Administration - Mba, Business Administration And Data Analytics from Nottingham Business School, Nottingham Trent University.
What skills is Carolyn Pilgrom known for?
Carolyn Pilgrom is listed with skills including Captivate, Linux, Oracle, Employee Training, Mysql, Training, E Learning, and Flash.
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