AeroLeads people directory · profile
Carolyn Pilgrom Email & Phone Number
Founder
at
Mythic Foundry Inc.
1 work email found
@intermedia.net
3 phones found area 716
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Who is Carolyn Pilgrom? Overview
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Quick answer
Carolyn Pilgrom is listed as Founder at Mythic Foundry Inc., based in Buffalo, New York, United States. AeroLeads shows a work email signal at intermedia.net, phone signal with area code 716, and a matched LinkedIn profile for Carolyn Pilgrom.
Carolyn Pilgrom previously worked as Author at Self-Employed and Director, OATs (Onboarding Adoption, & Training) at Aspect Software. Carolyn Pilgrom holds Master Of Business Administration - Mba, Business Administration And Data Analytics from Nottingham Business School, Nottingham Trent University.
Company email context
Email format at Mythic Foundry Inc.
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{first_initial}{last}@intermedia.net
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AeroLeads found 1 current-domain work email signal for Carolyn Pilgrom. Compare company email patterns before reaching out.
Profile bio
About Carolyn Pilgrom
Workforce planning and analysis including forecasting, scheduling, adherence, and real-time tracking for a technical call center across several locations, countries, a homeworker model, and outsourcing. Database experience for both warehousing and reporting with project management components.
Listed skills include Captivate, Linux, Oracle, Employee Training, and 21 others.
Current workplace
Carolyn Pilgrom's current company
Company context helps verify the profile and gives searchers a useful next step.
Mythic Foundry Inc.
Website
AeroLeads page
10 roles
Carolyn Pilgrom work experience
A career timeline built from the work history available for this profile.
Author
Self-Employed
Director, Oats (Onboarding Adoption, & Training)
Principal Solutions Consultant
Dec 2021 - Jul 2024
Manager Workforce Management
A large Microsoft Exchange hosting company with a variety of cloud services including, but not limited to, Hosted PBX, Cloud Server, Microsoft SharePoint and Cloud-based file sharing. Assisted in development of Workforce Management Department, including implementation and setup of Aspect eWFM.Responsibilities include:Volume forecasting and schedulingMetric analysis and reportingStaffing analysisMonitoring volume and support activitiesPolicy developmentEfficiency AnalysisProject managementLeadership developmentEmployee EngagementContact Center Systems Administration
Aug 2017 - Dec 2021
Workforce Analyst
Apr 2014 - Aug 2017
Real Time Service Level Coordinator
• Created job description and position of Real Time Service Level Coordinator• Created PTO/RTO process and implemented • Created protocol for monitoring and maintenance of Support service metrics• Maintained employee database with employment history and timelines• Reported and presented metrics to Support Leadership team weekly/monthly• Established emergency protocols for Support Departmento Service Outage Notification• Readied Workforce management department for TSIA/JD Power Audito Documented internal processeso Created process transparency for agentso Provided Quality Assurance for documentationMicrosoft Exchange Engineer L1• Provided real time support for Intermedia’s office in the cloud products, including but not limited to:o Microsoft Exchangeo Microsoft Sharepointo Securisynco AppIDo Hosted PBXo Microsoft Outlook• Setup and troubleshoot Active Directory systems with Intermedia servers
Jul 2013 - Jan 2014
Training Manager
A moderate sized software development company that focuses on pharmacy software, worked to improve customer satisfaction by creating and running Quality Assurance protocols as well as improving training programs. Designed workflow for distribution of manuals and relevant training materials to clients via web trainings and secure file transfers resulting in an improved customer experience. Assisted in upgrade of brand to nationwide use from regional as well as improved small client retention.• Trained incoming employees on software and customer service protocolso Assisted in implementation of new training program that stressed customer service• Creation of customer satisfaction protocols and evaluations• Upgrade of user manuals and reference materials• Develop 2-3 minute e-learning modules for quick training and frequent go to as well as an electronic FAQ• Develop larger (20-90 minute) e-learning modules tailored to specific divisions within the department as well as for use in training service providers and outside users• Website design and editing • Technical writing of manuals and user aids• Supervisory responsibilities during non-standard business hours (nights and weekends) that included problem escalation and duty assignmentPharmacy Network Administrator• Provide remote product support to network pharmacies including training and software implementation• Create additional networks within client requirements• Design and create job-aids related to software implementation
Apr 2009 - Dec 2012
Jul 2007 - Jan 2009
Information Technology Team Lead
Providing technical assistance to university affiliates
Oct 2005 - Nov 2007
2 education records
Carolyn Pilgrom education
Master Of Business Administration - Mba, Business Administration And Data Analytics
B.A., English, Biology, 3.6
FAQ
Frequently asked questions about Carolyn Pilgrom
Quick answers generated from the profile data available on this page.
What company does Carolyn Pilgrom work for?
Carolyn Pilgrom works for Mythic Foundry Inc..
What is Carolyn Pilgrom's role at Mythic Foundry Inc.?
Carolyn Pilgrom is listed as Founder at Mythic Foundry Inc..
What is Carolyn Pilgrom's email address?
AeroLeads has found 1 work email signal at @intermedia.net for Carolyn Pilgrom at Mythic Foundry Inc..
What is Carolyn Pilgrom's phone number?
AeroLeads has found 3 phone signal(s) with area code 716 for Carolyn Pilgrom at Mythic Foundry Inc..
Where is Carolyn Pilgrom based?
Carolyn Pilgrom is based in Buffalo, New York, United States while working with Mythic Foundry Inc..
What companies has Carolyn Pilgrom worked for?
Carolyn Pilgrom has worked for Mythic Foundry Inc., Self-Employed, Aspect Software, Intermedia, and Clinical Support Services, Llc.
How can I contact Carolyn Pilgrom?
You can use AeroLeads to view verified contact signals for Carolyn Pilgrom at Mythic Foundry Inc., including work email, phone, and LinkedIn data when available.
What schools did Carolyn Pilgrom attend?
Carolyn Pilgrom holds Master Of Business Administration - Mba, Business Administration And Data Analytics from Nottingham Business School, Nottingham Trent University.
What skills is Carolyn Pilgrom known for?
Carolyn Pilgrom is listed with skills including Captivate, Linux, Oracle, Employee Training, Mysql, Training, E Learning, and Flash.
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