Christopher O'Neill Email and Phone Number
Christopher O'Neill work email
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Christopher O'Neill personal email
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The highlights of my 30+ year senior leadership career in Consumer Credit, Mortgage, and Credit Reporting Operations has been centered on building high quality, productive, sustainable, and execution focused operational teams and capabilities.My leadership philosophy is to create a culture of respect, learning, and coaching that’s performance based and constantly seeking improvement leading by example.I believe strongly in cross team and functional collaboration, leading operations with decisions based in data and powered by analytical insights. When time is of the essence, I move with urgency assessing the risks with the data and expert advice that’s available, controlling for what can be controlled, and ultimately owning both the results and any consequences.My primary career motivation is being able to work side by side with a like minded group of colleagues as part of a collaborative team developing and fulfilling on a vision that benefits our consumers, employees, and stakeholders.𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬:HSBC - Leadership of the US Mortgage Default Operations from 2006-2010 and meeting the challenge of reducing the tsunami of credit losses tied to the Great Recession.Bank of America - Improvement of the bank’s FHA Tier Ratings from 3 to 1 for early delinquency intervention and significantly increasing loss mitigation opportunities risks tied to loan curtailments.TransUnion - 20% reduction in operating expense despite a doubling of transaction volume through digital transformation, platform modernization, vendor management and process improvements, and improving employee engagement.
Lordship Business Advisors
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- lordshipbusinessadvisors.com
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President And FounderLordship Business AdvisorsTexas, United States -
President & FounderLordship Business Advisors Mar 2021 - PresentLordship Business Advisors (LBA) will be organized across 3 general lines of services with defined deliverables and a time bound delivery window.Traditional Consumer Operations / Contact Center Consulting - I've done this for over 30 years for all the companies where I worked and led. If you've a clear problem and potential options for solutions - don't bring in a big 5 with the big 5 spend. Pay for the help to organize and lead your team and have me go away after it's done.Non-Traditional Business Consulting - Consumers are consumers...businesses are businesses...processes are processes. IE - 3 people in my family had surgery this year...this is 3 times to observe how these medical practices & supporting infrastructure works...or doesn't. While there are significantly different rules and risks...I've already the framework from working in the financial industry with the CFPB.Process...regulatory risk....operational risk...stakeholders...metrics....it's all the same framework.Shenanigans - It's what I find along the way...but I predict it will be way off target for me and I'll be applying the same framework and methodology for businesses and industries that I may appear to have no right to operate in. Key will be to make the learning and improvements fun along the way! -
Director - Operations And Risk ConsultantAnaptyss May 2022 - Feb 2024Atlanta, Georgia, UsAssisting Anaptyss and its clients with operational expertise and guidance in navigating outsourcing and automating their servicing functions. -
VolunteerFreelance Feb 2021 - Dec 2021Volunteer with Denton County Public Health's Medical Reserve Corps Volunteer with Frisco Family Services Volunteer with First Baptist Church of Frisco
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Svp OperationsTransunion Apr 2014 - Feb 2021Chicago, Illinois, UsEnd to end call center and back office operations leader. -
Svp - Foreclosure Readiness Team ExecutiveBank Of America Dec 2012 - Mar 2014Charlotte, Nc, UsLeads and manages the team responsible for pre-foreclosure review and referrals, pre-sale certifications, attorney requested loss mitigation affidavits, and FHA FLDD timeline management.Responsibilities include multi-site leadership to include two international locations and vendor led activities covering more than 900 FTE.Accountabilities include extensive experience with cross departmental/line of business coordination, partnership, and integration. Leads internal and external presentations on process and departmental performance in addition to rigorous internal routines managing compliance, SLA, and production. -
Svp - Government Collections ExecutiveBank Of America Apr 2010 - Dec 2012Charlotte, Nc, UsLed and managed the collections team responsible for the FHA, VA, and USDA loan portfolios.For the two and a half years with this accountability, we first split out the team to segregate the portfolios for better operational execution and accountability. Methodically, a foundation was created to focus on quality of call, customer interaction, and execution while also driving a higher level of productivity while increasing capacity through both tactical and strategic means.The team was expanded from two sites and 600 employees to more than 4 sites and 1200 employees while adjusting for corporate led real estate initiatives that required site closure and migrations.Notable achievements include the improvement of up front loss mitigation screening despite lack of systemic supports, improvement in outreach activities to include the build out of a vendor led Face to Face process, and performance resulting in a Tier 1 rating with HUD and a FY2012 89.5 SPSS.Developed partnership with other LOB and served as an organizational calling utility for any special remediation activities required. -
Svp-Default ServicesHsbc Aug 2006 - Apr 2010London, GbManage and mitigate losses for $80bb owned and serviced portfolio to include all phone, loss mitigation, and late stage default (foreclosure, bankruptcy, property preservation, REO, and vendor management).Managed losses of over $1bb annuallyManaged expenses of over $150mm annually -
Group Director - CollectionsHsbc Jan 2006 - Aug 2006London, GbWestern Region Group Director responsible for over 500 card collection employees, debt management program administration and operations, and collection agency (pre-recovery) management. -
Site Director - CollectionsHsbc Jan 2004 - Dec 2005London, GbManaged collection site in Buffalo, NY for WHIRL and FDR based credit cards.Led collections impacted collections group through multiple policy changes regarding FFIEC and minimum payment requirement changes as well as a major system conversion which required retrofit of collection operation. -
National Director Collections Strategy & ImplementationHousehold Credit Card Services Jun 2000 - Jan 2004Led centralization efforts of the collections strategy, inventory management, and production control (inbound / outbound contact channel infrastructure). -
Director - Corporate Risk Management (Collections)Household International Apr 1999 - Jun 2000UsInternal best practice proliferation for the Household International lines of business focused on contact strategies, third party vendor consolidation, and developing pilots of emerging collection servicing technology. -
Department Manager CollectionsHousehold Credit Card Services Oct 1997 - Apr 1999Leadership of early stage collections team of more than 100 agents and 8 team leaders -
Unit ManagerHousehold Finance 1995 - Oct 1997
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UnderwriterHousehold Finance 1993 - 1994
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CollectorHousehold Finance 1989 - 1992Us
Christopher O'Neill Skills
Christopher O'Neill Education Details
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Sacred Heart UniversityFinance -
Housatonic Community CollegeCriminal Justice And Corrections -
Housatonic Community CollegeCriminal Justice -
St. Joseph'S High School
Frequently Asked Questions about Christopher O'Neill
What company does Christopher O'Neill work for?
Christopher O'Neill works for Lordship Business Advisors
What is Christopher O'Neill's role at the current company?
Christopher O'Neill's current role is President and Founder.
What is Christopher O'Neill's email address?
Christopher O'Neill's email address is co****@****ion.com
What schools did Christopher O'Neill attend?
Christopher O'Neill attended Sacred Heart University, Housatonic Community College, Housatonic Community College, St. Joseph's High School.
What skills is Christopher O'Neill known for?
Christopher O'Neill has skills like Risk Management, Credit, Financial Services, Loans, Credit Cards, Banking, Mortgage Lending, Management, Credit Risk, Financial Risk, Operational Risk, Retail Banking.
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