Christopher O'Neill

Christopher O'Neill Email and Phone Number

President and Founder @ Lordship Business Advisors
Texas, United States
Christopher O'Neill's Location
Dallas-Fort Worth Metroplex, United States, United States
Christopher O'Neill's Contact Details
About Christopher O'Neill

The highlights of my 30+ year senior leadership career in Consumer Credit, Mortgage, and Credit Reporting Operations has been centered on building high quality, productive, sustainable, and execution focused operational teams and capabilities.My leadership philosophy is to create a culture of respect, learning, and coaching that’s performance based and constantly seeking improvement leading by example.I believe strongly in cross team and functional collaboration, leading operations with decisions based in data and powered by analytical insights. When time is of the essence, I move with urgency assessing the risks with the data and expert advice that’s available, controlling for what can be controlled, and ultimately owning both the results and any consequences.My primary career motivation is being able to work side by side with a like minded group of colleagues as part of a collaborative team developing and fulfilling on a vision that benefits our consumers, employees, and stakeholders.𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬:HSBC - Leadership of the US Mortgage Default Operations from 2006-2010 and meeting the challenge of reducing the tsunami of credit losses tied to the Great Recession.Bank of America - Improvement of the bank’s FHA Tier Ratings from 3 to 1 for early delinquency intervention and significantly increasing loss mitigation opportunities risks tied to loan curtailments.TransUnion - 20% reduction in operating expense despite a doubling of transaction volume through digital transformation, platform modernization, vendor management and process improvements, and improving employee engagement.

Christopher O'Neill's Current Company Details
Lordship Business Advisors

Lordship Business Advisors

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President and Founder
Texas, United States
Christopher O'Neill Work Experience Details
  • Lordship Business Advisors
    President And Founder
    Lordship Business Advisors
    Texas, United States
  • Lordship Business Advisors
    President & Founder
    Lordship Business Advisors Mar 2021 - Present
    Lordship Business Advisors (LBA) will be organized across 3 general lines of services with defined deliverables and a time bound delivery window.Traditional Consumer Operations / Contact Center Consulting - I've done this for over 30 years for all the companies where I worked and led. If you've a clear problem and potential options for solutions - don't bring in a big 5 with the big 5 spend. Pay for the help to organize and lead your team and have me go away after it's done.Non-Traditional Business Consulting - Consumers are consumers...businesses are businesses...processes are processes. IE - 3 people in my family had surgery this year...this is 3 times to observe how these medical practices & supporting infrastructure works...or doesn't. While there are significantly different rules and risks...I've already the framework from working in the financial industry with the CFPB.Process...regulatory risk....operational risk...stakeholders...metrics....it's all the same framework.Shenanigans - It's what I find along the way...but I predict it will be way off target for me and I'll be applying the same framework and methodology for businesses and industries that I may appear to have no right to operate in. Key will be to make the learning and improvements fun along the way!
  • Anaptyss
    Director - Operations And Risk Consultant
    Anaptyss May 2022 - Feb 2024
    Atlanta, Georgia, Us
    Assisting Anaptyss and its clients with operational expertise and guidance in navigating outsourcing and automating their servicing functions.
  • Freelance
    Volunteer
    Freelance Feb 2021 - Dec 2021
    Volunteer with Denton County Public Health's Medical Reserve Corps Volunteer with Frisco Family Services Volunteer with First Baptist Church of Frisco
  • Transunion
    Svp Operations
    Transunion Apr 2014 - Feb 2021
    Chicago, Illinois, Us
    End to end call center and back office operations leader.
  • Bank Of America
    Svp - Foreclosure Readiness Team Executive
    Bank Of America Dec 2012 - Mar 2014
    Charlotte, Nc, Us
    Leads and manages the team responsible for pre-foreclosure review and referrals, pre-sale certifications, attorney requested loss mitigation affidavits, and FHA FLDD timeline management.Responsibilities include multi-site leadership to include two international locations and vendor led activities covering more than 900 FTE.Accountabilities include extensive experience with cross departmental/line of business coordination, partnership, and integration. Leads internal and external presentations on process and departmental performance in addition to rigorous internal routines managing compliance, SLA, and production.
  • Bank Of America
    Svp - Government Collections Executive
    Bank Of America Apr 2010 - Dec 2012
    Charlotte, Nc, Us
    Led and managed the collections team responsible for the FHA, VA, and USDA loan portfolios.For the two and a half years with this accountability, we first split out the team to segregate the portfolios for better operational execution and accountability. Methodically, a foundation was created to focus on quality of call, customer interaction, and execution while also driving a higher level of productivity while increasing capacity through both tactical and strategic means.The team was expanded from two sites and 600 employees to more than 4 sites and 1200 employees while adjusting for corporate led real estate initiatives that required site closure and migrations.Notable achievements include the improvement of up front loss mitigation screening despite lack of systemic supports, improvement in outreach activities to include the build out of a vendor led Face to Face process, and performance resulting in a Tier 1 rating with HUD and a FY2012 89.5 SPSS.Developed partnership with other LOB and served as an organizational calling utility for any special remediation activities required.
  • Hsbc
    Svp-Default Services
    Hsbc Aug 2006 - Apr 2010
    London, Gb
    Manage and mitigate losses for $80bb owned and serviced portfolio to include all phone, loss mitigation, and late stage default (foreclosure, bankruptcy, property preservation, REO, and vendor management).Managed losses of over $1bb annuallyManaged expenses of over $150mm annually
  • Hsbc
    Group Director - Collections
    Hsbc Jan 2006 - Aug 2006
    London, Gb
    Western Region Group Director responsible for over 500 card collection employees, debt management program administration and operations, and collection agency (pre-recovery) management.
  • Hsbc
    Site Director - Collections
    Hsbc Jan 2004 - Dec 2005
    London, Gb
    Managed collection site in Buffalo, NY for WHIRL and FDR based credit cards.Led collections impacted collections group through multiple policy changes regarding FFIEC and minimum payment requirement changes as well as a major system conversion which required retrofit of collection operation.
  • Household Credit Card Services
    National Director Collections Strategy & Implementation
    Household Credit Card Services Jun 2000 - Jan 2004
    Led centralization efforts of the collections strategy, inventory management, and production control (inbound / outbound contact channel infrastructure).
  • Household International
    Director - Corporate Risk Management (Collections)
    Household International Apr 1999 - Jun 2000
    Us
    Internal best practice proliferation for the Household International lines of business focused on contact strategies, third party vendor consolidation, and developing pilots of emerging collection servicing technology.
  • Household Credit Card Services
    Department Manager Collections
    Household Credit Card Services Oct 1997 - Apr 1999
    Leadership of early stage collections team of more than 100 agents and 8 team leaders
  • Household Finance
    Unit Manager
    Household Finance 1995 - Oct 1997
  • Household Finance
    Underwriter
    Household Finance 1993 - 1994
  • Household Finance
    Collector
    Household Finance 1989 - 1992
    Us

Christopher O'Neill Skills

Risk Management Credit Financial Services Loans Credit Cards Banking Mortgage Lending Management Credit Risk Financial Risk Operational Risk Retail Banking Relationship Management Call Center Vru

Christopher O'Neill Education Details

  • Sacred Heart University
    Sacred Heart University
    Finance
  • Housatonic Community College
    Housatonic Community College
    Criminal Justice And Corrections
  • Housatonic Community College
    Housatonic Community College
    Criminal Justice
  • St. Joseph'S High School
    St. Joseph'S High School

Frequently Asked Questions about Christopher O'Neill

What company does Christopher O'Neill work for?

Christopher O'Neill works for Lordship Business Advisors

What is Christopher O'Neill's role at the current company?

Christopher O'Neill's current role is President and Founder.

What is Christopher O'Neill's email address?

Christopher O'Neill's email address is co****@****ion.com

What schools did Christopher O'Neill attend?

Christopher O'Neill attended Sacred Heart University, Housatonic Community College, Housatonic Community College, St. Joseph's High School.

What skills is Christopher O'Neill known for?

Christopher O'Neill has skills like Risk Management, Credit, Financial Services, Loans, Credit Cards, Banking, Mortgage Lending, Management, Credit Risk, Financial Risk, Operational Risk, Retail Banking.

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