Christopher Martyn Email & Phone Number

Greater Chicago Area

Team lead role in support of NCR's networking break fix service offerings for Greater Chicagoland and suburbs. NCR's clients include Cisco, Ciena, Nutanix and Veritas. Some of my day to day duties include managing scheduling of service calls,managing training schedules, providing service for call overflow and various other administrative tasks. Service electro-mechanical equipment like ATMs and self-checkout systems within an assigned territory. Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support. Provide support skills on products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks, and item processing sorters. Working with networking technologies including Ethernet, Token-Ring, Star LAN, NetBIOS, X.25. Building great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements, preventive maintenance)

Us, Canada

IT Analyst IIIIT position providing project management and support for the readiness and deployment of an in vehicle computing solution. Required skills to perform this job successfully included self motivation and dependability, demonstrated aptitude for coordinating the onsite activities of hardware installers, interacting professionally with business management, as well as troubleshooting and providing solutions to identified issues. Extensive travel and international business experience.• Communicated and coordinated effectively with field based Site leadership and staff. • Became an expert in the functionality and use of in vehicle computer and mounting solutions.• Ensured technical environment readiness • Proactively communicated and addressed issues that arose during the deployment process.• Produced deliverables within aggressive timelines.• Adapted to frequently changing requirements and constraints of the business.• Mentored and coached less experienced team members.• Built strong client relationships.• Effectively managed scope and time, while ensuring high customer satisfaction.• Effectively managed issues and risk without the need for excessive escalation to project/program manager.• Worked with project team to track and communicate project schedules frequently with regular status meetings.• Provided on-site user support and validated user proficiency. Transitioned site to standard support process

Greater Chicago Area

Provided onsite and remote software and hardware support for up to 500 clients, and up to 50 separate field locations within Illinois and Indiana, utilizing Landesk, PCAnywhere, Remote Desktop and Dameware for remote support situations.- Planned and implemented the design of a new centralized dispatch center to allow for the localization of all dispatchers and related information sources.- Automated previously manual, time-consuming process to drive gains in data tracking / accuracy, workgroup efficiency and profitability. This resulted in a 30% staff reduction and more detailed tracking of important customer satisfaction data.- Ensured customer satisfaction by addressing complex issues, implementing projects, providing installation, configuration, preventative maintenance, troubleshooting and the quick resolution of technical issues regarding systems operations and point of sale situations.- Surveyed and coordinated with customers and vendors to determine tasks and responsibilities for acquisition and divestiture activities.- Developed and implemented construction plans for LAN / WAN, phone and security systems for new facilities as well as upgrades to existing sites.- Analyzed and evaluated information systems operations and provided technical direction and recommendations to improve utilization and provide upgrades or replacements as necessary. Coordinated with multiple vendors, departments and field staff to determine requirements and procure IT equipment including hardware, software and services at the best possible cost to the customer.- Established an excellent working relationship with customers and Market area management teams and leadership.- Helped in the creation of a living document designed to allow new and less skilled employees to quickly learn the established design, configuration and upgrade procedures defined for current LAN / WAN infrastructure.

Provided field support for the installation, configuration and troubleshooting of various hardware and software platforms including PCs, printers, scanners, Mac PCs, servers, tape drives.- Contracted to Waste Management, Inc. to provide hardware / software support for Corporate offices.- Contracted to Telllabs to provide server configuration, SQL installation / configuration, and support for TV cable system head end provisioning units.- Contracted to Metlife to upgrade hardware and software for 1000+ customers.

Masters Certificate Of Systems Administration, Network And System Administration/Administrator

IIT's Masters Certificate in Systems Administration - Windows 2008 R2 System administration, Virtual machine technologies - VMWare.

Electronics Engineering Technology