Chris Montague Email & Phone Number

Baltimore, Maryland, United States

Baltimore, Maryland, United States

Hunt Valley, Md

• Provide enterprise-wide system and network support for a Dell-based Server infrastructure• Design and deploy Citrix XenApp 7.9 services• Create and manage system documentation, including configurations and backup procedures• Manage and deploy system patches and updates via Microsoft's SCCM 2012• Participate in the definition and implementation of system components including new servers, hardware, software and upgrades• Technologies supported in this high-availability 24/7 environment include: Windows operating systems, VMWare, Exchange, VOIP, Active Directory, Storage Area Network and several software applications

Baltimore, Maryland Area

• Administer/support Windows 2003/2008 Active Directory environment including DHCP, DNS, and Print Management.• Actively monitor and participate in multiple location-based ACD call queues• Act as an IT liaison to Directors, VPs and C-level Executives• Consistently maintain an up-to-date ticket queue• Support multiple proprietary applications as a subject-matter expert• Own and maintain the infrastructure IT SharePoint site• Manage equipment/license inventory • Administer/support Microsoft Lync environment • Utilize Microsoft SCCM to create and maintain operating system images and task sequences• Oversee stability and operation of Citrix XenApp 6 environments while supporting/shadowing customer sessions

Hunt Valley, Maryland

• Software troubleshooter for Scholastic’s Read 180 Education Suite• Provided remote assistance for server-based Scholastic software including Apache and MySQL• Duplicated testing environments to troubleshoot database and integrity issues

Towson, Maryland Area

• Supervised day to day operations of virus/malware removal, troubleshooting WiFi and LAN based connection issues, VPN setups, inventory management and hardware replacements for students at the university.

Studies In Computer Science

High School Diploma