Operate project workflows using internally developed softwareOversee customer applications, contracts, and enrollmentCollaborate with external partners and customers to efficiently implement processes for new projectsCreate or delegate process improvement solutions for continuous efficiency enhancementOutline tasks and deliverables for multiple, simultaneous projectsMonitor project progress through PM tool and direct communication with the team, holding each team accountable for deliverables and milestonesMonitor for early signs of potential issues or bottlenecksRegularly run processes to report system performance to partners or other stakeholdersSupport C&I projects to ensure they stay on track with schedule

• Created new Sales Operations position reporting to VP of Sales with dotted line reporting to the CEO.• Supported the sales organization with agency wide initiatives, strategic planning, and targeted projects.• Worked in a customer facing role where I interact with management, procurement, and vendor management to coordinate all projects, accounts receivable, contracts, and reporting.• Lead enterprise-wide process improvement specializing in cross departments changes and streamlining communication.• Analyzed sales data and created reports to identify trends, opportunities, and areas for improvement that I presented directly to our CEO.• Collaborated with Marketing and Finance departments to align sales and marketing efforts and improve forecasting accuracy. • Created companywide reporting process from scratch and built functions that can be used repeatedly to create consistent metrics.• Supported President & CEO Office by generating bi-weekly reports presented directly to the CEO. Main POC for all presentations, reports, forecasting, and ad hoc analytics.• Created Sales Decks, Email Campaigns, and marketing analytics.• Provided main point of contact for all accounting dispute escalations from subvendors and work with various departments to resolve issues.• Managed all Statement of Work and Change orders including creation of documents, and client follow up for signatures.• Planned, coordinated, and managed the content for leadership meetings, team meetings, and off-sites events.

• Worked as a Senior IT Recruiter for 12 years specializing in the placement of highly technical roles including AI/Machine Learning, IVR, Development and UI/UX.• Full Cycle Recruiting of qualified candidates for hands-on IT assignments supporting Fortune 15 clients.• Consistently met or exceeded productivity goals, Time-to-Hire metric, and interview to hire metric.• Fully understand IT job requirements in order to send targeted candidates that have a very high chance of gaining interviews.

Internal recruiter