Christopher Pownall Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida Area

Omaha, Nebraska, United States

• Conceptualized and crafted weekly reporting metrics to monitor and analyze workload trends.
• Collaborated with Agile development teams on a critical data conversion, validation, and implementation project.
• Devised and disseminated time-critical daily reports utilizing SQL queries, resulting in significant cost savings by reducing trailer storage expenditures.
• Provided technical assistance and comprehensive process education to aid production teams.
• Meticulously conducted routine maintenance to ensure the synchronization of production data, enabling smooth processing with the PeopleSoft database to maintain timely payments to carriers and bills to customers.

Jacksonville, Florida, United States

• Designed comprehensive user stories and testing scenarios for the successful implementation of new state clients into in-house systems, encompassing both IBM AS400 mainframes and web interfaces.
• Reduced pre-implementation defects by 31% through thorough testing and defect tracking.
• Conducted rigorous testing to validate the seamless implementation of requirements in Development, Staging, and Production environments within an Agile framework.
• Maintained an average issue resolution time of 2 days, expediting system improvements.

Jacksonville, Florida Area

• Conducted meticulous evaluations and thoroughly documented software and database updates within the Distribution Center System network.
• Composed testing protocols to maintain strict adherence to Sarbanes-Oxley Act regulations.
• Improved use case clarity by over 20% through close collaboration with developers and stakeholders, leading to more effective testing.
• Produced comprehensive test cases to effectively implement user story objectives across multiple environments.
• Leveraged MSSQL to proficiently locate, manipulate, and construct tables, enabling the creation of comprehensive testing data.

Jacksonville, Florida Area

• Led Java-based rule development Agile projects for a bankruptcy reconciliation application, catering to a major client.
• Proficiently translated complex business requirements into precise technical logic, ensuring a seamless flow of information between technical and business stakeholders.
• Processed code deployments utilizing Eclipse, Docker, and GitLab.
• Managed an Agile testing team responsible for validating business rules and ensuring compliance with client requirements.
• Received consistently positive feedback from major clients, with a client satisfaction rate of 95% for projects delivered.
• Authored comprehensive Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs) for new initiatives involving major clients.

Jacksonville, FL

• Designed monthly reporting metrics to set and assess performance objectives.
• Created illustrative diagrams to visualize and improve processes.
• Collaborated closely with senior management to align data requirements with organizational goals.
• Engaged with other lines of business to conduct comprehensive project research and analysis.
• Conducted thorough research and analysis to support domain budgeting and expense reporting.

Jacksonville, FL

• Enhanced, expanded, and optimized processes, procedures, and technical documentation, providing comprehensive and streamlined information.
• Authored procedural documentation, internal communications, and job aids to facilitate clarity and efficiency.
• Developed meticulous manual test cases, scripts, and conditioning requirements for IST, UAT, and regression test phases.
• Led training sessions through classroom and teleconferences, ensuring effective knowledge transfer for both on-site and offshore staff.
• Mentored production staff on assistance inquiries, quality improvement practices, and the resolution of escalated issues.
• Conducted in-depth research and delivered gap analyses during software conversion projects

Orange Park, FL

• Searches and acquires suitable vehicle candidates for refurbishment and minor restoration.
• Researches, obtains, and inventories parts for common service and failure points.
• Repairs and rebuilds component systems to ensure long-term durability and reliability.
• Markets vehicles for sale in make-specific enthusiast channels.

Jacksonville, Florida

• Assigned to the high-value client support group.
• Monitored consumer credit and financial accounts for unusual transaction patterns.
• Validated transaction history with clients via inbound and outbound telephone.
• Performed duties as Subject Matter Expert within high-value support.
• Acted as an assistant trainer and interim supervisor during new hire training classes.
• Provided regular coaching for teammates to aid with improving quality and productivity scores.

Jacksonville, Florida

• Demonstrated new vehicle operation to clients after delivery.
• Built and maintained relationships with new and existing customer base.
• Qualified clients by learning needs and requirements and matching to resulting inventory.

Jacksonville, Florida

• Coached customer service associates regarding escalated incidents.
• Aided field support representatives with new and existing accounts through underwriting, validation, and account maintenance.
• Underwrote lines of credit and credit card accounts via automated and manual data review.
• Monitored new applications and existing accounts for suspicious and fraudulent activity.
• Performed duties as Subject Matter Expert under the mid-level investigation team.
• Researched fraud activity on past exposed accounts to determine potential future fraud.

Technical Certificate, Accounting Technology

Bachelor Of Applied Science (Basc), Office Management And Supervision

Associate In Arts (Aa), Business Administration And Management, General