Build applications and services in GCP and ServiceNow environments for internal customers.• Reduced time from hours to seconds that security team needs to audit user accounts in third-party environments (e.g., GitHub) by creating an application to automate audits.• Fixed bug in GCP backup and restore tool where wrong storage class was used on restore byupdating tool to correctly detect and assign storage class of original volume to restore volume.• Enabled capacity team to perform analytics and forecasting from historical data by building aservice to take regular snapshots of approximately two million capacity-related records.• Saved the capacity forecasting team up to four weeks of work per quarter by developing asuite of tools to automate capacity forecasts, replacing existing manual processes.Technologies: Go, SQL, JavaScript, SQLite, GCP, ServiceNow REST/Server APIs

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Collaborated with security and privacy teams to customize self-hosted ServiceNow instance.• Enhanced functionality and usability of incident management system customizing the UI,database schema, and task-based workflows to meet security and privacy teams’ needs.• Restored default email functionality (e.g., logging and attachment storage) that were crucial tosuccessfully manage security and privacy incidents by fixing custom inbound email scripts.Technologies: JavaScript, ServiceNow Client/Server APIs

Provided managed services for customers’ Azure and GCP environments and, prior, designed and documented datacenter rack builds with strategic customers.• Reduced datacenter rack document creation time 25% and decreased document errors 50% bybuilding a web-based application to replace Excel-based rack integration documents.• Eliminated 95% of blocked firewall traffic by collaborating with partners to identify and ad-dress network packets matching OWASP attack signatures.• Decreased automated ticket generation 70% by identifying patterns in tickets and working withmanaged services team to optimize alerts and resolve deficiencies in customer environments.Technologies: Ruby on Rails, PowerShell, Azure, GCP

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Collaborated with Seattle-based cloud providers, selling and supporting off-the-shelf network adapters in addition to customized solutions with Mellanox ICs.• Helped our team achieve 200% year-over-year revenue growth in 2015.• Helped our team achieve 100% year-over-year revenue growth in 2014.

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Spearheaded the qualification and support initiatives for QCT servers and storage solutions designated for Amazon Retail and AWS deployments.• Cleared backlog of server and storage SKUs awaiting qualification within four weeks of hire.

Recruited to bolster West region sales due to extensive experience in Cloud and Web 2.0 markets, however, role was eliminated when company refocused efforts on the High-Performance Computing (HPC) market.

Led solutions engineering and hardware qualification efforts for the Amazon account at SGI.• Helped team increase yearly account revenue by 200% over four years.

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Supported daily data center operations for Amazon's Seattle area data center cluster.

Spearheaded account support operations, encompassing manufacturing, professional services, and field service.

Supported day-to-day operations of Microsoft's Bay Area data center.

Provided managed services for customer environments as a founding member of the Customer Care Center (C3), a Service Operations Center (SOC).

Diagnosed and resolved equipment and network service disruptions, aided customers in addressing billing concerns, and upgraded customers' wireless equipment and services.

Supported Microsoft online properties as a member of the MSN Service Operations Center (MSN SOC) team.

Following early retirement from a professional ballet career, embarked on an exploration of new career avenues. Assumed various positions during this period, including: Computer Salesman, Car Salesman, Car Lot Attendant, Nurseryman, Delivery Driver, Busboy, Chauffeur, and Computer Repair Technician.