Carlos Polanco Email & Phone Number

Florida, United States

Fort Lee, NJ, US

Fort Lee, NJ, US

Fort Lee, NJ, US

New York, NY, US

New York, NY, US

New York, NY, US

• Provide on-site and remote troubleshooting, training, and tech support for end user equipment/services
• Supporting Office 365 suite including Skype for Business
• Managing and deploying MacOSX based programs via JAMF management software
• Responsible for servicing, repairing, and troubleshooting devices that include desktop, laptops, Avaya IP phones, switches, data jacks, and printers
• Assigning users available IP and create device hostnames via Infoblox network management system
• Activating jacks via data closet using fluke, enabling user to have a successful network connection

Dublin, -, IE

• Troubleshoot compliance training e-learning modules, ensuring compliance with government mandated deadlines
• Assisted clients via email/phone with online training tasks taken on web based LMS
• Generated distinctive compliance training reports for client managers, provides a visual list of names of outstanding users
• Analyzed spreadsheet data to determine unfinished user’s requirements for appointed trainings
• Managed/implemented ticketing system for company (FreshDesk), provide a better tracking/communication system

New York, NY, US

• Provided technical assistance and support to Law School’s faculty, support staff, and students; totaling 800+ end users.
• Responsible for servicing, repairing, and troubleshooting hardware that includes desktops, laptops, and printers
• Provided on-site and remote troubleshooting, training and tech support for end users equipment/services
• Performed IT Orientation to new users, ensuring proper use of implemented system
• Managed/Deployed computer workstations, printers, and switches on a networked environment, both PC and MAC
• Performed webcam setups for Go-to meeting and Skype conference calls, assuring proper communication between faculty/staff

Buffalo, NY, US

• Assisted student in gaining access to the internet via Cisco Access Client
• Performed virus removal/Computer clean ups on personal laptops and desktops, enabling students to access internet due to institutions security protocols
• Computer hardware removal/replacement, providing budget savings for department
• Managed Bosch security camera client, aiding University Police in crime investigation
• Managed and troubleshoot Key Systems security boxes
• Created/Programmed access to faculty and students key cards using Basis System Administration software

New York, NY, US

• On hand support of student personal computers and staff computers
• Troubleshooted Mac OS X, Windows XP, Vista, and 7
• Installed and reinstalled computer hardware/ software both Mac and PC
• IT Asset Management, aiding in department savings
• Re-imaged University computers using Symantec Ghost Client Software
• Computer Lab Consultant, assuring proper maintenance of lab computers and printers