Carlos Polanco Email & Phone Number

Florida, United States

Fort Lee, Nj, Us

Fort Lee, Nj, Us

Fort Lee, Nj, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

• Provide on-site and remote troubleshooting, training, and tech support for end user equipment/services• Supporting Office 365 suite including Skype for Business• Managing and deploying MacOSX based programs via JAMF management software• Responsible for servicing, repairing, and troubleshooting devices that include desktop, laptops, Avaya IP phones, switches, data jacks, and printers• Assigning users available IP and create device hostnames via Infoblox network management system• Activating jacks via data closet using fluke, enabling user to have a successful network connection• Mapping users network drives and network printer via host name or IP address in a MacOSX and Windows environment• Enabling and managing Bitlocker Encryption via Bitlocker manager and Dell DDPE console• Enabling and managing MacOSX firevault encryption• Maintain accurate client network documentation, inventory, and effort tracking of my task via Service Now ticketing systemMinor troubleshooting on EPIC systems and Citrix Receiver on both MACOSX and Windows environment

Dublin, -, Ie

• Troubleshoot compliance training e-learning modules, ensuring compliance with government mandated deadlines• Assisted clients via email/phone with online training tasks taken on web based LMS• Generated distinctive compliance training reports for client managers, provides a visual list of names of outstanding users• Analyzed spreadsheet data to determine unfinished user’s requirements for appointed trainings• Managed/implemented ticketing system for company (FreshDesk), provide a better tracking/communication system

New York, Ny, Us

• Provided technical assistance and support to Law School’s faculty, support staff, and students; totaling 800+ end users. • Responsible for servicing, repairing, and troubleshooting hardware that includes desktops, laptops, and printers• Provided on-site and remote troubleshooting, training and tech support for end users equipment/services• Performed IT Orientation to new users, ensuring proper use of implemented system• Managed/Deployed computer workstations, printers, and switches on a networked environment, both PC and MAC• Performed webcam setups for Go-to meeting and Skype conference calls, assuring proper communication between faculty/staff• Supported and managed Lotus Notes 8.5 email client • Provided user support for Microsoft Office Suite • Active directory experience; deleting accounts, resetting passwords, updating information

Buffalo, Ny, Us

• Assisted student in gaining access to the internet via Cisco Access Client• Performed virus removal/Computer clean ups on personal laptops and desktops, enabling students to access internet due to institutions security protocols • Computer hardware removal/replacement, providing budget savings for department • Managed Bosch security camera client, aiding University Police in crime investigation • Managed and troubleshoot Key Systems security boxes• Created/Programmed access to faculty and students key cards using Basis System Administration software

New York, Ny, Us

• On hand support of student personal computers and staff computers• Troubleshooted Mac OS X, Windows XP, Vista, and 7• Installed and reinstalled computer hardware/ software both Mac and PC• IT Asset Management, aiding in department savings• Re-imaged University computers using Symantec Ghost Client Software• Computer Lab Consultant, assuring proper maintenance of lab computers and printers• Remedy Ticket Client, assigning and track tickets on users