Cecilia Whyel Email & Phone Number

Leads customer success initiatives for enterprise-level clients, including Amazon, TCI, and Chegg, by cultivating strong relationships with key stakeholders and delivering support in a fully remote environment. Serves as the primary point of contact throughout the project lifecycle, ensuring alignment with client vision and goals while motivating teams and negotiating additional budgets to keep projects within scope. Conducts quarterly business reviews (QBRs) and strategic calls to address client concerns, deliver value, and identify upselling/cross-selling opportunities. Crafts the Customer Success Adoptable Playbook and custom training materials to drive client retention and engagement. Monitors key performance indicators (KPIs) and Client Health Scores to improve client experiences and drive service adoption. Collaborates with senior executives to inform decision-making and align operations with business initiatives for greater efficiency and impact. Organizes and facilitates weekly meetings across various teams (CSM, sales, video, interactives, learning design, tech ops) to optimize processes, allocate resources effectively, and implement account engagement strategies. Analyzes client data to identify growth areas, enhance marketing initiatives, and meet sales targets. Leverages technology (Slack, Google Workspace, Google Sheets, Microsoft Office, Microsoft PowerPoint, Box, Notion, Loom, Hubspot, ClickUp, Wrike, Survicate, Zoom, Chat GPT, Figma, Frame.io, Articulate Storyline) to optimize operations and data analysis.

Built strong relationships with enterprise-level clients in a remote environment. Collaborated with the sales team to rework the client handoff and establish a seamless onboarding process. Utilized client data to deliver recommendations to cross-functional teams and improve customer outcomes and experiences.

Drove revenue growth by upselling and cross-selling additional services to align with client priorities and goals. Spearheaded the development of Standard Operating Procedures (SOPs), KPIs, and company policies to optimize productivity, client onboarding, and team alignment. Managed onboarding for new hires, clients, and projects, ensuring high-quality deliverables and customer support.

Served as the main point of contact for multiple client workspaces and projects. Established excellent communication between internal and client teams. Led the team in determining the best strategies for addressing issues and shifting priorities to meet client goals.

Provided comprehensive administrative support to five female CEOs concurrently, including calendar management, meeting preparation, and project management in a fully remote setting. Performed various administrative tasks such as presentation creation, meeting notes, scheduling, inbox management, expense reports, payroll, and social media marketing. Demonstrated technical aptitude in using a wide range of tools (Google Workspace, Microsoft Office, Zoom, Slack, Asana, Airtable, Monday, Instagram, Canva, Facebook, Xero, Gusto, Calendly, ThriveCart, Trello, Dropbox, Later, and LinkedIn) to achieve client objectives.

Greater Denver Area

Barre instructor for locally owned Denver studio. Developed meaningful connections with clients to deepen engagement, promote membership adoption, receive feedback, and boost retention.

Denver, Colorado, United States

Managed daily studio operations, including scheduling, membership sales, and customer engagement. Consistently drove membership sales through extensive knowledge of products and services and collaboration with team members. Designed and implemented onboarding processes for staff using scheduling software (MindBody), contributing to improved operational efficiency and customer satisfaction.

Broomfield, Co

Led choreography and practices, collaborating with the Artistic Director to establish the company's artistic standards. Developed dance curricula for recreational and professional programs to refine performance quality.

Boulder, Co

Worked with the Program Director to design and implement a comprehensive dance curriculum for students in the St. Vrain Valley and Boulder Valley School Districts.Trained and mentored new instructors, ensuring consistency in teaching standards and program quality. Led initiatives to increase student engagement and retention, contributing to the program's continued success. Fostered relationships with school administrators, resulting in program renewal and expansion across many schools.

Boulder, Co

Dancer for contemporary company BRIAH Danse. Studied modern, ballet, and contemporary dance under artistic director Jayne Persch.

Eugene, Or

Previously worked towards an MFA in Dance. Studies included composition, dance literature, kinesiology, pedagogy, aesthetics, and research methods. Explored the role of dance as a cultural catalyst and producer of identity by investigating dance fusion—particularly between contemporary dance, hip hop, and traditional Philippine dance. Took technique classes in modern, ballet, and West African dance. Taught 4 university level classes in the genres of hip hop, ballet, and modern. Refined artistic voice in performance, improvisation, and choreography through faculty and student produced shows as well as outside opportunities. Examined dance concepts on regional and national levels through workshops and performances at the Velocity Dance Center, ACDF Northwest Regionals, and ACDF Nationals in Washington, DC.

Elon, Nc

Graduated Cum Laude with a BA in Theatre Studies and a dance minor.

Bachelor Of Arts (B.A.), Theatre Studies

Activities and Societies: Phi Eta Sigma, Sigma Kappa

Master Of Fine Arts (M.F.A.) Candidate, Dance Performance/Choreography

Education record

Activities and Societies: Madrigals- Honors Choir Concert Choir Proscenium Circus