Chris Wilcoxson Email & Phone Number

Cincinnati, Ohio Area

Managed customer orders via telephone, email, and fax. (averaged 50 orders per day).Built direct relationships with major companies including Procter & Gamble, Cintas, Staples and horticultural/ irrigation service companies such as QC Supply and BFG Supply.Acted as sole liaison between all Hydro Systems sales representatives and their customers, being directly responsible for their orders.Provided technical support via telephone and email.

Created tracking system for credit applications that increased focus and training, which led to an increase in a weekly mean from 3 per day to 8.Introduced recognition program within department that increased general job satisfaction and productivity.Given responsibility to maintain employee files and recruiting files to government regulations and company specifications.Increased use of problem solving techniques with customer issues, which reduced the need for manager involvement giving managers more time for higher priority issues.

Cincinnati, Ohio Area

Led recruitment process including performing phone screens, interviews, selections, and job offers of all seasonal employees hired.Taught orientation classes and was responsible for instilling safe behaviors in each new employee including lock-out/ tag-out, personal protective equipment, accident reporting and OSHA requirements with hazardous materials and communication; created all new employee files.Audited all employee files to ensure Health, Life, and 401(k) forms were up to date.Conducted Dental Open Enrollment including collecting forms and data entry into the benefits system.Performed minor payroll tasks including entering of garnishments and deductions into the employee system.

Mba, Human Resources

Bs, Video Journalism

Activities and Societies: Theater, Seekers of the Word, Campus Activities Team, Band