Chris Wilson Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, Us

• Digital Check-In Process: Introduced a digital check-in, reducing store transaction time by over 15 minutes.• Arrival Coordination: Partnered with the mobile app team to alert associates of customer arrival times, ensuring vehicles were prepared in advance.• Inventory Mobile Tool: Developed a mobile solution enabling inventory associates to locate, clean, and inspect vehicles prior to customer appointments, streamlining readiness and quality.

Glen Allen, Va, Us

• Product Coaching: Guided product managers in discovery, analysis, planning, testing, and technical skills.• Feature Launches: Rolled out “campaign management” and “hiring events,” enabling employers to drive applications through a pay-per-click model.• Customer Engagement: Established a customer advisory group with design and sales teams to gather insights and refine products.• Revenue Growth: Led the development of a new employer product (Hub), collaborating with data and search teams to increase transactional revenue by 33% annually.

Glen Allen, Va, Us

• Core Platform Leadership: Led the core platform team with six engineers, developing a self-service software product for employers.• Tech Debt Strategy: Unified three internal systems into a single, scalable administration tool across the product suite, addressing tech and design debt.• Partner Marketplace: Launched a “partner marketplace” to drive customer growth and retention through ecosystem functionality.• Product Growth: Managed a $12M product, increasing Net Promoter Score (NPS) by 25% and raising renewal rates to 80% in partnership with the account management team.

Glen Allen, Va, Us

• Team Leadership: Oversaw project managers, trainers, engineers, implementation specialists, and consultants.• Operational Efficiency: Reduced “time to revenue” by 33%, enhancing process quality and product knowledge.• Strategic Development: Collaborated with internal stakeholders to streamline posting imports, creating a scalable, customizable integration framework.

Glen Allen, Va, Us

• Dashboard Automation: Created automated dashboards for senior leadership to project Monthly Recurring Revenue (MRR).• Training and Implementation: Centralized and scaled training to swiftly adapt to customer demands.• Cross-Functional Tool Development: Fostered collaboration between implementation and technical consulting to develop innovative tools.

Glen Allen, Va, Us

• Integration Team Leadership: Formed and led a team focused on payroll and HRIS interface integration.• Process Automation: Collaborated with engineering to automate and expedite job posting updates.• System Development: Partnered with two engineers to create an internal integration system.

Glen Allen, Va, Us

• Partnership Development: Established strong business and technical relationships with 10 partners.• Background Check Integration: Managed the development and implementation of a new background check integration.• Platform Scaling: Collaborated with product managers to enhance and scale the integration platform.

Charlottesville, Va, Us

• E-commerce Development: Built a dynamic advertising tool for product inventory on Google AdWords.• Analytics Expertise: Acted as the website analytics expert, tracking multi-channel performance and conversions.• Profitability Optimization: Created a profitability dashboard to identify and address internal inefficiencies.

• Sales Growth Partnership: Collaborated with the sales team to achieve 15% growth over two consecutive years.• Cost Reduction: Researched and implemented tools that reduced costs by 20% annually.• Customer Retention Initiative: Developed a marketing strategy that boosted customer retention by 50%.

Us

• Technical Support: Conducted over 150 installations and repairs of computer workstations.• User Education: Resolved trouble tickets and provided guidance on preventing issues.• Network Implementation: Assisted in setting up a secure network.

Bachelor Of Science, Integrated Science & Technology (Isat)

Mba