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As a hands-on product management expert with 10+ years of experience, I excel in building innovative products from the ground up and driving measurable growth for existing ones. With a strong foundation in data-driven decision-making and a keen focus on user-centered design, I’ve consistently translated insights into impactful product features. My approach emphasizes swift execution and strategic depth, ensuring each product not only meets user needs but also aligns with key business goals for lasting success.
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Principal Product ManagerGohappy Oct 2024 - PresentRichmond, Va, Us -
Senior Product ManagerCarmax May 2021 - Oct 2024Richmond, Virginia, Us• Digital Check-In Process: Introduced a digital check-in, reducing store transaction time by over 15 minutes.• Arrival Coordination: Partnered with the mobile app team to alert associates of customer arrival times, ensuring vehicles were prepared in advance.• Inventory Mobile Tool: Developed a mobile solution enabling inventory associates to locate, clean, and inspect vehicles prior to customer appointments, streamlining readiness and quality. -
Product DirectorSnagajob Dec 2017 - May 2021Glen Allen, Va, Us• Product Coaching: Guided product managers in discovery, analysis, planning, testing, and technical skills.• Feature Launches: Rolled out “campaign management” and “hiring events,” enabling employers to drive applications through a pay-per-click model.• Customer Engagement: Established a customer advisory group with design and sales teams to gather insights and refine products.• Revenue Growth: Led the development of a new employer product (Hub), collaborating with data and search teams to increase transactional revenue by 33% annually. -
Senior Product ManagerSnagajob Nov 2014 - Dec 2017Glen Allen, Va, Us• Core Platform Leadership: Led the core platform team with six engineers, developing a self-service software product for employers.• Tech Debt Strategy: Unified three internal systems into a single, scalable administration tool across the product suite, addressing tech and design debt.• Partner Marketplace: Launched a “partner marketplace” to drive customer growth and retention through ecosystem functionality.• Product Growth: Managed a $12M product, increasing Net Promoter Score (NPS) by 25% and raising renewal rates to 80% in partnership with the account management team.
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Director Of Customer ExperienceSnagajob Apr 2013 - Nov 2014Glen Allen, Va, Us• Team Leadership: Oversaw project managers, trainers, engineers, implementation specialists, and consultants.• Operational Efficiency: Reduced “time to revenue” by 33%, enhancing process quality and product knowledge.• Strategic Development: Collaborated with internal stakeholders to streamline posting imports, creating a scalable, customizable integration framework.
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Professional Services ManagerSnagajob Oct 2012 - Apr 2013Glen Allen, Va, Us• Dashboard Automation: Created automated dashboards for senior leadership to project Monthly Recurring Revenue (MRR).• Training and Implementation: Centralized and scaled training to swiftly adapt to customer demands.• Cross-Functional Tool Development: Fostered collaboration between implementation and technical consulting to develop innovative tools.
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Senior Technical ConsultantSnagajob Apr 2012 - Oct 2012Glen Allen, Va, Us• Integration Team Leadership: Formed and led a team focused on payroll and HRIS interface integration.• Process Automation: Collaborated with engineering to automate and expedite job posting updates.• System Development: Partnered with two engineers to create an internal integration system.
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Software Integration ManagerSnagajob Sep 2011 - Apr 2012Glen Allen, Va, Us• Partnership Development: Established strong business and technical relationships with 10 partners.• Background Check Integration: Managed the development and implementation of a new background check integration.• Platform Scaling: Collaborated with product managers to enhance and scale the integration platform.
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Software DeveloperMarketing Mojo (Formerly Search Mojo) Apr 2010 - Sep 2011Charlottesville, Va, Us• E-commerce Development: Built a dynamic advertising tool for product inventory on Google AdWords.• Analytics Expertise: Acted as the website analytics expert, tracking multi-channel performance and conversions.• Profitability Optimization: Created a profitability dashboard to identify and address internal inefficiencies. -
Operations AnalystCollege Gamelink May 2007 - Apr 2010• Sales Growth Partnership: Collaborated with the sales team to achieve 15% growth over two consecutive years.• Cost Reduction: Researched and implemented tools that reduced costs by 20% annually.• Customer Retention Initiative: Developed a marketing strategy that boosted customer retention by 50%.
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Helpdesk Support AssociateSi International Nov 2006 - May 2007Us• Technical Support: Conducted over 150 installations and repairs of computer workstations.• User Education: Resolved trouble tickets and provided guidance on preventing issues.• Network Implementation: Assisted in setting up a secure network.
Chris Wilson Skills
Chris Wilson Education Details
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James Madison UniversityIntegrated Science & Technology (Isat) -
James Madison UniversityMba
Frequently Asked Questions about Chris Wilson
What company does Chris Wilson work for?
Chris Wilson works for Gohappy
What is Chris Wilson's role at the current company?
Chris Wilson's current role is Principal Product Manager at goHappy.
What is Chris Wilson's email address?
Chris Wilson's email address is cp****@****ail.com
What is Chris Wilson's direct phone number?
Chris Wilson's direct phone number is +154074*****
What schools did Chris Wilson attend?
Chris Wilson attended James Madison University, James Madison University.
What skills is Chris Wilson known for?
Chris Wilson has skills like Integration, E Commerce, Leadership, Strategy, Management, Project Management, Customer Service, Account Management, Agile Methodologies, Scrum, Sales, Web Analytics.
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