Christopher Quevedo Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

The Customer Success Manager is responsible for cultivating and maintaining relationships with our clients in the Midwestern Region. The Customer Success Manager plays a pivotal role in ensuring our clients achieve their objectives and derive maximum value from our products and services as well as deliver comprehensive and professional account management services that consistently exceed customer expectations.

Irvine, California, United States

The purpose of an Associate Manager is to manage and lead a team of employees. In this role, a Team Lead is required to communicate Department/Company goals and practices as well as motivate and assess performance. A Team Lead will work closely with the Manager of Customer Success and assist with management duties and new team member training. Also, the Team Lead will take the lead on the largest accounts at CareerBuilder Employment Screening. Champions large, complex, high visibility and strategic accounts through significantknowledge of Account Management strategies and CBES products and procedures. The Team Lead will perform the highest level of relationship development and maintenance with both internal and external stakeholders, providing guidance through multiple channels of communication. Team Leads will also serve as trusted advisers and Subject Matter Experts (SME) concerning all CBES products and processes.

Rolling Meadows, Illinois

Strategic Account Managers will take the lead on the largest accounts at CareerBuilder Employment Screening. Champions large, complex, high visibility and strategic accounts through significantknowledge of Account Management strategies and CBES products and procedures. The Strategic Account Manager will perform the highest level of relationship development and maintenance with both internal and external stakeholders, providing guidance through multiple channels of communication. Strategic Account Managers will also serve as trusted advisers and Subject Matter Experts (SME) concerning all CBES products and processes.

Rolling Meadows, Illinois

The Senior Account Manager will manage escalations and implement program changes for medium-sized accounts. This requires strong partnerships with internal and external stakeholders to ensure client needs are met. The Account Manager also serves as a Subject Matter Expert (SME) on at least two (2) CareerBuilder Employment Screening products. Essential skills include organization, time management, and problem sensitivity.- Provide expert service and solutions to new and existing customers via phone, email, and in-person meetings; thoroughly understand their needs and help them maximize their use of CareerBuilder Employment Screening products and services- Serve as trusted adviser to the client and internal partnersPrepare and deliver quarterly and annual business reviews and obtain grade (varies)- Conduct monthly Customer Relationship Management analysis- Monitor activity and satisfaction levels; report on Service Level Agreements (SLAs) and recommend improvements- Proactively identify problems, think critically through options, engage with appropriate partners, present recommendations, and follow through to resolution

Rolling Meadows, Illinois

Works with the Director, Customer Success and Sales to understand client and market needs to develop comprehensive client solutions. Work with operations department to ensure solutions developed will be transitioned and supported to meet client expectations. Provide continual feedback to Director on market demand that has been assessed from sales process need analysis.- Build business-to-business relationships- Work with customers to strengthen adoption- Analyze, review, create and deliver client business reviews to provide comprehensive program overview and solutions- Open and service new and current accounts to ensure customer success- Maintain a strong understanding of the market, customers and competition- Conduct and train clients on the WebACE™ platform- Professionally resolve client issues- Proactively review accounts and make recommendations to enhance client programs

North Chicago/Wisconsin Market

The Sales Customer Service Specialist is a customer-focused position responsible for customer satisfaction by providing a responsive service that enhances the delivery of FedEx Office products and services. The role encompasses extensive interaction with clients, over the phone, in-center and out of the center gathering customer data to grow customer spend in the sales portfolio. The Sales Customer Service Specialist works with minimal instruction and supervision and interacts on a daily basis with customers, center managers, team members, and vendors accomplishing established business objectives

Chicago, Illinois

The Convention Specialist is a center-based position in a non-traditional retail location servicing the hospitality industry. This is a customer-focused position responsible for providing customer service that enhances the delivery of FedEx Office's products and services. The role encompasses extensive interaction with customers and print decision makers on local sales calls, over the phone, and in-center. The Convention Specialist works with minimal supervision and interacts on a daily basis with customers, Center Managers, Business Development Advisors, center team members, vendors and personnel of the NTR host facility toward accomplishing established business objectives.

Lombard, Illinois

Manage day-to-day department performance of stores ranging from $74,000 to $280,000 in monthly goals. Oversee sales, inventory control, visual merchandising, housekeeping, security, administration and compliance to company policies and procedures. Recruit, train, develop, schedule and supervise team of 8 associates. Motivate staff to achieve performance goals and ensure productive department operations. Develop and manage customer relations to maximize service satisfaction, promote goodwill, and generate repeat/referral business that contributes to sales growth. Monitor and resolve any service issues.

Oak Brook, Illinois

Manage day-to-day department performance of stores ranging from $12,000 to $120,000 in monthly goals. Oversee sales, inventory control, visual merchandising, housekeeping, security, administration and compliance to company policies and procedures. Recruit, train, develop, schedule and supervise team of 4 associates. Motivate staff to achieve performance goals and ensure productive department operations. Develop and manage customer relations to maximize service satisfaction, promote goodwill, and generate repeat/referral business that contributes to sales growth. Monitor and resolve any service issues.