Clarence R Email & Phone Number

United Kingdom

United Kingdom

In my role as a 3rd Line Support Engineer at Golfbreaks, I provide high-level technical support, ensuring minimal downtime and business continuity. I have extensive experience with Microsoft Endpoint Manager, developing self-deploying applications and creating configuration profiles, streamlining software deployment, and deprecating redundant apps. I also manage IT services and servers, keeping them up to date with the latest patches and firmware.I lead Azure cloud initiatives, including setting up VMs, migrating workloads to Azure Availability Zones, and implementing Azure Arc for extended security across virtual and on-premises servers. I also utilized Azure Hybrid Licensing to reduce costs by leveraging existing on-prem licenses.In terms of infrastructure management, I have been responsible for creating, managing, and backing up Group Policies (GPOs) using PowerShell, ensuring security compliance and streamlining user settings. My role also includes conducting system migrations, such as shifting away from end-of-life versions of Windows, and coordinating project meetings with stakeholders to ensure smooth transitions and upgrades.Additionally, I implemented a weekly catchup model for the Infrastructure team to improve communication and collaboration. I manage project workflows, balancing technical leadership with cost-efficiency, ensuring that our systems remain modern, secure, and aligned with business objectives.

Bracknell South, Berkshire, United Kingdom

In this role, I served as the primary escalation point for 1st line issues, ensuring tickets were fully explored before escalation to 2nd line queues. I also facilitated peer-to-peer upskilling sessions and knowledge transfers while following up on ticket closures to obtain feedback.In addition:Provided support for a variety of applications in Windows 7/10 and Apple MAC operating systems.Conducted drop-in sessions for users in remote locations such as branches and distribution centres.Supported ePOS system upgrades across the estate for Waitrose and John Lewis.Managed and assisted in testing new technology, including Lenovo, Nokia, and Jabra devices.Troubleshot technical issues, escalating them to relevant vendors or 3rd line teams as needed.Worked closely with 3rd line teams to identify new patterns of working and improve collaboration.Set up audio-visual equipment for council meetings.Shared tips, workloads, and problem-solving techniques with colleagues.Monitored networks using SolarWinds and troubleshot using Putty/Wireshark.Configured DHCP, TCP/IP, and managed VLANs.Assisted with network repatching and performed hardware replacements, such as access points and hard drives.Applied security patches and managed devices encrypted with McAfee EPO.Administered and maintained virtualized environments using VMware 5/6.Used System Centre Configuration Manager (SCCM) for PXE rebuilds and software deployment/testing.Coordinated with project teams, providing key service reviews and technical knowledge to support project goals.

Bracknell South, Berkshire, United Kingdom

In this role, I provided solutions to issues raised across head office, warehouse, and branch locations using ServiceNow, as well as through walk-ups and telephone support. I delivered 1st line support for Windows 7/10 operating systems at head office and resolved Citrix VPN issues for remote workers. I also initiated the consolidation of the support structure for The Odney Club, Heritage Centre, and Winter Hill Golf Club, centralizing their support at head office. This made me the primary point of contact, as I became well-versed in the systems used by these locations.Additionally, I was responsible for:Creating knowledge articles on the systems and services at The Odney Club for future reference.Collaborating with other technical teams to align The Odney Club’s infrastructure with head office standards.Consolidating service contracts for The Odney Club, reducing expenses by moving these contracts to head office without incurring additional charges.Managing and prioritizing incidents and change requests, ensuring resolution within agreed timelines.Monitoring, tracking, and provisioning mobile contracts and deploying iOS and Android devices via Workspace One MDM.Administering corporate accounts for new joiners, movers, and leavers using Active Directory and an in-house service desk tool.Managing email accounts, shared mailboxes, and mailing lists through Google Admin.Proactively identifying and addressing business-affecting issues by coordinating with third-party service providers.Creating leads for escalation to other technical teams.Providing first-line triage for Wi-Fi, VPN, and desktop network connectivity issues.Managing telephone accounts, call handling, hunt groups, IVR, voicemail, and reporting using CUCM.Conducting inventory management and ensuring proper disposal of redundant hardware in line with business guidelines.

Cookham

During my tenure at The Odney Club, I served as the single point of contact for all IT-related issues across The Odney Club, Heritage Centre, and Winter Hill Golf Club, supporting 100 users on-site and up to 1,000 at the conference centre. Interestingly, some requests and equipment that wouldn't traditionally fall under IT still became part of my remit, which allowed me to develop into a true jack-of-all-trades. I also introduced the idea of offering a white-glove service to business delegates using the Sir Bernard Miller Centre, improving revenue by charging a premium for public hire.In this role, I supported a wide range of devices including PDAs, Blackberrys, pagers, as well as Windows and Apple devices, and provided technical support for the Crestron conferencing system. I was also responsible for maintaining the local data centre.Additional responsibilities included:Ensuring minimal operational outages for business delegates at the conference centre.Managing unplanned works and delegating in-house maintenance tasks.Liaising with internal and external technical teams and serving as the hands-on contact for any hot-swappable equipment.Provisioning mobile contracts for new starters.Conducting managed service reviews to identify cost-saving opportunities.Supporting various project implementations.Gaining experience with industry-specific systems such as Millennia 3000 (hospitality), Intelligent Golf, and more.Offering support for Microsoft Office Suite, Android/iOS setups, Google Suite, and handling common hardware failures.Becoming a Google Guide, sharing knowledge and best practices during the "Google for All" business rollout.Managing and assisting with the successful implementation of estate PC RAM upgrades, POSReady7 tills, Modes museum migration, Ensign Ltd Guest Wi-Fi, and the Intelligent Golf system migration.

The Odney Club, Cookham

Responsibilities included interacting with guests and sharing product knowledge of food and beverages, taking orders, checking back with guests, and assisting with any queries. I worked closely with the kitchen team to fully understand daily menus, developed a strong knowledge of food and wine, and handled table clearing and setup. Additionally, I worked behind the bar, serving drinks, managing cash transactions, and taking food orders. As part of the events team, I focused on delivering excellent customer experiences, upselling and recommending food and drinks when appropriate. I resolved guest queries and complaints at the first point of contact and adhered to all opening and closing procedures, ensuring compliance with food hygiene policies and standards.

Hounslow, England, United Kingdom

Senior Sales Administrator - Responsibilities:Overseeing the end-to-end sales administration process, ensuring timely and accurate processing of customer orders, from quotation to delivery.Liaising with clients to provide exceptional customer service, handling queries, order updates, and resolving issues promptly to maintain client satisfaction.Collaborating with internal departments, including sales, finance, and logistics, to ensure smooth workflow and adherence to deadlines.Managing and maintaining accurate records of sales transactions, contracts, and customer interactions using CRM systems.Preparing sales reports and data analysis to support the sales team and management in tracking performance and identifying trends.Supporting the sales team with administrative tasks, including preparing proposals, contracts, and tender documents.Monitoring stock levels and coordinating with procurement to ensure product availability and timely fulfillment of orders.Assisting with pricing strategies, product listings, and promotions in collaboration with marketing and sales teams.Training and mentoring junior sales administrators, ensuring the team adheres to best practices and company standards.Identifying process improvements and implementing efficient solutions to enhance sales administration operations.