Develop and implement strategic plans to achieve our objectives, which involve setting performance goals, identifying target markets, and defining key performance indicators (KPIs) for measuring success.Allocating and managing resources effectively, including personnel, budget, and technology, to ensure optimal utilization and maximum return on investment.Continuously assessing and enhancing operational processes to streamline workflows, reduce costs, and increase overall efficiency. Adopting new technologies or methodologies to stay competitive in the rapidly evolving digital marketing industry.Collaborating with the client services and sales teams to ensure client satisfaction, resolve issues, and manage client expectations. Supervising and guiding department heads and teams across different operational areas, such as project management, human resources, finance, and technology. Providing support, mentorship, and direction to foster a positive and productive work environment.Implementing performance evaluation systems to assess individual and team performance, providing feedback, and identifying areas for improvement.Preparing and managing budgets for various departments and projects, monitoring expenses, and conducting financial analysis to ensure financial health and profitability.Identifying potential risks or challenges that could impact the agency's operations and working on mitigation strategies to minimize their impact.Overseeing relationships with external vendors, suppliers, and partners to ensure smooth collaboration and obtain the best possible resources and services for the agency.Utilizing data and analytics to make informed decisions, track performance against KPIs, and identify areas for improvement.

• Manage creation, development and long-term strategic vision of company content distribution SAAS platform, product features and requirements. • Assist non-profit clients, ranging between $100K to $50M yearly donations, in reaching constituents and providing resources for coordination and flow of information on volunteering, donations and community impact.• Create, hire and develop Platform Success team responsible for setting department policies, procedures and strategies while collaborating with charities and identifying and resolving product issues. • Hire, train and develop Customer Success team members, and create training platform processes, documents, policies and videos.• Provide client, SAAS platform onboarding services including education on product features and utilization. • Build relationships with users and clients, collaborate on product ideas and areas of opportunity, and prioritize and implement changes and updates for SAAS functionality.

• Manage creation, development and long-term strategic vision of company content distribution SAAS platform, product features and requirements. • Assist non-profit clients, ranging between $100K to $50M yearly donations, in reaching constituents and providing resources for coordination and flow of information on volunteering, donations and community impact.• Create, hire and develop Platform Success team responsible for setting department policies, procedures and strategies while collaborating with charities and identifying and resolving product issues. • Hire, train and develop Customer Success team members, and create training platform processes, documents, policies and videos.• Provide client, SAAS platform onboarding services including education on product features and utilization. • Build relationships with users and clients, collaborate on product ideas and areas of opportunity, and prioritize and implement changes and updates for SAAS functionality.

• Managed growth and progress of Project Management Office (PMO) while developing, implementing and overseeing strategic vision and policy and determining tools and processes for department of 30 members, including Project Managers (PMs). • Collaborated with client senior management to ensure meaningful business impact and ensured delivery of projects and programs for client portfolios worth more than $35M, including Starwood Hotels, Marriott, Qdoba, Southwest Airlines and Huggies. • Directed department PMs responsible for determining attainable and measurable long and short-term goals.• Managed implementation of networking and training meetings to foster professional development and advancement of team members, and oversaw recruiting and hiring of employees.• Collaborated with product team to establish new revenue streams within platforms.

• Ran PMO with more than 30 Project Managers responsible for $35M in annual revenue.• Determined project process guidelines utilizing Scrum framework and Jira to manage projects and create working agreement for team.• Pursuit Team member responsible for building development pursuits and client pitches based on RFPs, and presented services to clients.• Large-project Executive Sponsor for Marriott, Caesars and Qdoba, with responsibilities of ensuring successful, timely and accurate completion of projects.

• Provided day-to-day PM direction, roadmap planning, efficient execution and oversight of all assigned components and workstreams, including iOS and Android streams for three mobile applications.• Five-time Apple iOS keynote launch partner.• Led development, launch and marketing of travel applications that set new standard for hospitality industry.• Ensured effective, comprehensive, detailed and integrated iOS and Android programming through Scrum framework with clear individual accountability across all areas. • Led team of developers, QA, PMs, Art & Strategy within established process to enable planning, development and ongoing support to ensure goal success. • Effectively leveraged key stakeholders and internal team, ensuring assertive program focus and alignment with timely resolution of critical issues.

• Oversaw complex project and implementation processes, including solidifying project strategies, determining scope of work and requirements and collaborating with clients, with focus on launching new apps and updates across multiple workstreams, platforms and devices. • Managed projects teams of up to 12 Strategy, Creative, Development and Quality Assurance team members to complete mobile projects, including building SPG App for iOS and Android, on time and under budget. • Identified process improvement opportunities and executed change management within projects and teams.• Ensured clear communication of scope of project, timeline and goals, and provided innovative issue resolution.

As a Project Manager, I help to develop project strategies, identify available resources, create project schedules, and manage client expectations

• Collaborated with team to develop project concepts based on RFPs, timelines and budgets based on the need of movie studio clients, including Sony Pictures, Universal and Lionsgate.• Developed strategies, identified available resources, created project schedules, managed client expectations and ensured delivery of multiple projects.• Managed negotiation and delivery of multiple projects including websites, games and mobile applications.

• Created and managed digital marketing and social media campaigns for clients.• Managed day-to-day operations of client’s campaign including design comps for Social Media pages, creating posts and video, and gathering other items such as images to create compelling posts within the social media channels.• Created and analyzed reports to show effectiveness of client’s social media campaigns.• Worked directly with each client on campaign strategies and content to improve effectiveness of campaign.• Created daily branded message to be distributed through social media channels.• Analyzed competitor’s social media efforts by using web tools to help determine effectiveness of competitor’s campaigns.• Managed operations of the business including handling all AP/AR. • Managed team of internal staff and freelancers to create designs and program web pages.

• Managed and coordinated all marketing, advertising and promotional staff and activities for the Blazon Application. • Obtained and analyzed current market conditions and competitor information. • Developed and implemented marketing plans and projects for new and existing clients. • Managed productivity of the marketing plans and projects. • Monitored, reviewed and reported on all marketing activity and results. • Press liaison for the Blazon Application.

• Developed strong relationships in the community resulting in increased study subject referrals and elevated the clinics image to reflect the goal of research excellence. • Responsible for Business Development by bringing on new studies to the company and continuing work with current vendors to ensure a quality experience with the organization.• Responsible for advertising and recruitment including creating branding strategies, press releases, news stories, design and placement of advertising, and creation and placement of recruitment materials resulting in an increase in subject enrollment into the clinical studies available.