Perform and manage air transportation activities. Plan, schedule and processes eligible passengers and cargo for air movement. Load and unload passengers, cargo, and baggage moved on military and commercial-contract aircraft. Prepare and maintain air movement records and reports. Perform aircraft cleaning services and deliver meals and comfort item supplies to aircraft. Operate forklifts and aircraft loading equipment. Use computer systems to provide in-transit visibility over passenger and cargo movement operations.

Desktop, Network, & Peripheral support for real estate agents using MS Windows 7. Setup and support of wireless network for agent laptops/tablets/phones. Marketing for agents using Photoshop, Powerpoint, and Word. All technical issues were handled through me including software installs/upgrades, printer issues, network connectivity issues, etc.

Research, investigate, and make recommendations concerning the adoption & implementation of new technologies. Microcomputer hardware & software setup. Serve as a staff consultant to library faculty & staff in microcomputer use for library applications. Responsible for technical assistance, trouble shooting, & repair for microcomputer hardware & software systems. Responsible for maintaining the public workstations in Founders & the on-campus branch libraries. Train library staff in utilization of microcomputers.

Worked part time as a technician setting up new PCs for small business customers. Onsite and remote server maintenances. Computer/Laptop diagnostics, repair, virus removal, part replacements. Phone & remote control support of customer computers.

One of three team members responsible for transitioning from Aspect and Avaya phone systems to Alcatel/Genesys VoIP system at 4 different call center sites. Responsible for user adds, moves, changes, document creation, purchasing, callflow changes, afterhours support, cellphone support, and laptop aircard support.Responsible for creation, deletion, support of over 500 Remote access users. Assisted with network port activations, connection and cleanup of ports in closets.

Supported over 1000 users with software, hardware, network, & printer issues.Ensured systems were up and running during non business hours.

Supported over 5,000 users with software applications, network, hardware, and printer issues on UNIX, Sun SOLARIS 2.x, SunOS 4.x., as well as Windows 3.x

Maintained operations in a UNIX environment running Sun Solaris 2.5 operating system for various Sun hardware. Responsibilities included user account control, system backups, and troubleshooting. Provided immediate hardware and software support for over 100 executive level users in a highly secure environment. Monitored and ran jobs on IBM mainframe according to daily schedule. Responsible for control and accountability of magnetic tapes used on IBM mainframes.