Craig Moore Email & Phone Number

Auckland, Nz

New Zealand

• Technical point of contact for sales colleagues and customers to develop solutions together to increase digital sales through strategic product mix decisions. Types of products were offset printing, wide format signage and different types of print applications from signage point of sale, fabric/t-shirts etc• Researched best available products for customers to increase their business with Fujifilm• Communicated with the sales team and key customers, to maximise customer and market feedback• Gained new customers and leads through active consulting in industry• Processed new sales leads, ensuring customer satisfaction at all points• Attended and assisted with product launches and performed product demonstrations for customers, sales staff and other stakeholders• Pricing – price loading and price management of new products;- Communicate pricing information to customers and colleagues- Regularly monitor competitor pricing and take appropriate action as necessary- Ensuring accurate and up to date pricing documentation is maintained for all new and existing products• Managed and maintained inventory – ordering with vendors, print suppliers and Fujifilm suppliers. Inventory ranged from printers (from small desktop to 5m wide printers) and consumables such as inks, maintenance parts and papers.• Loaded new inventory into systems (inhouse system RealTime and Salesforce order control)• Order entry of printers, hardware and consumables• Sales reporting - presented relevant business analysis and reports on promotions, new products and competitor analysis• Researched new product information as new products came on stream and shared this information with the team

Auckland, New Zealand

• Managed the product portfolio ensuring optimal inventory management, sales results and gross margins were met • Prepared and implemented product category marketing strategies, to expand brand awareness, market share and profitability• Helped establish the ideal product mix in conjunction with the sales team resulting in increased sales activity and business growth through strategic product mix decisions• Supplier relationship management including identifying, negotiating and managing new supplier relationships and negotiating the best possible pricing and service agreements with all suppliers• Analysis and reporting on forecasting, promotional effectiveness and competitor analysis• Established pricing strategies with awareness of competitor activity, to optimise sales and for inventory management• Provided product and technical support to assist with sales presentations

Auckland

• Provided exceptional customer support, demonstration and installation support on hardware and workflow solutions • Sales support - responded to sales queries for more information and identified potential problem areas from a sales perspective• Coordinated site visits, audits and other meetings• Provided post sales troubleshooting assistance• Point of contact for the graphic clients with queries or technical issues• Acted as a national escalation point for technical problem resolution from data analysis to recommending solutions for fixes or workarounds

Auckland, New Zealand

• Assisted the sales team with product demonstrations and provide technical support and solutions throughout the sales process• Initiated both internal and external customer training in-house, online and at customer sites• Conducted system and print application upgrades along with providing accurate colour management to customers for wide format printing