Craig Petersen Email & Phone Number

West Des Moines, Ia, Us

St Paul, Mn, Us

Implemented and facilitated the execution of healthcare services strategy and objectives across the North Central Region. Drove achievement of key performance indicators including patient volume, productivity, revenue, expenses, margins, and customer service excellence. Employed meticulous attention to detail and strategic insight to ensure seamless alignment with organizational goals. Continuously monitored, analyzed, and optimized operational metrics to guarantee efficient service delivery and sustainable financial success. Demonstrated expertise in fostering cross-functional collaboration and nurturing relationships with stakeholders to enhance the overall healthcare service experience.• Operational Leadership: Oversaw staffing levels at each clinic and strategically allocated personnel assignments to ensure an optimal balance of expertise, skills, and capacity for goal attainment. Employed a data-informed approach to gauge staffing adequacy and made real-time adjustments to align with operational objectives. Supported the region through the transition to a unionized workforce with effective coaching and relevant updates to the employee manual. Championed a nurturing and collaborative work atmosphere that fostered high morale, teamwork, and employee engagement.• Process Improvement: Fostered a culture of accountability and continuous improvement through insightful mentorship and proactive communication. Collaborated with Center Managers to optimize staff performance, streamline clinic operations, and implement effective training strategies. Had a proven track record of nurturing leadership capabilities within Center Managers.• Data-based Performance Management: Leveraged analytical insights and data-driven approaches to ensure alignment with regulatory requirements while optimizing financial operations. Spearheaded initiatives that enhanced operational efficiency, cost-effectiveness, and compliance adherence.

St Paul, Mn, Us

Led the strategic management of the Health Center and Refill Program, driving initiatives that consistently surpassed expectations in productivity, revenue growth, patient and employee satisfaction, patient visit objectives, and quality benchmarks. Maintained the highest standards of operational compliance and regulatory adherence, safeguarding both patient welfare and organizational integrity.• Team Leadership: Directly oversaw the staffing activities for the Health Center and Refill Program, encompassing training, coaching, scheduling, professional development, hiring, and performance management. Facilitated the onboarding process, equipping new hires with the necessary skills and knowledge to excel in their roles. Drove ongoing training initiatives that kept staff updated on industry advancements, best practices, and evolving protocols. Continuously assessed performance and identified opportunities for skill enhancement.• Compliance Management: Monitored operational processes, ensuring they aligned with established SOPs and medical protocols. Demonstrated a comprehensive understanding of industry guidelines to ensure operational excellence and compliance. Continuously assessed and updated protocols to reflect evolving regulatory requirements. Demonstrated a keen eye for detail in scrutinizing practices, data handling, and patient interactions to maintain the utmost privacy and confidentiality in accordance with HIPAA guidelines.• On-Target Outcomes: Exceeded patient visit targets through meticulous planning and resource allocation, ensuring seamless patient flow and minimizing wait times. Utilized data-driven insights to tailor schedules for optimal efficiency and patient care.

St Paul, Mn, Us

Hired, trained, and monitored the performance of Prescription and Eligibility Program staff. Provided ongoing training and staff development opportunities. Communicated and conducted staff meetings to ensure staff were aware of new and revised policies and procedures. Analyzed, prepared, and submitted all necessary reports related to fiscal responsibilities, patient volumes, supply, and demand of product. Collaborated with health centers and Health Services departments to ensure exceptional patient and staff experience.

St Paul, Mn, Us

St Paul, Mn, Us

Bachelor'S Degree, Organizational Studies - Anticipated Completion 2027

Certified Nursing Assistant

Bachelor Of Arts - Ba, English And Theater

Education record