• Provided Level II and system support on PC/LAN issues and problems, both deskside and remote.Troubleshot and resolved hardware and software technical issues• Configure Cisco VOIP phones thru Cisco CM Console and configure VoiceMail thru Cisco Unity Connection Administrator• Configure and Administrate Mobile Iron console mobile devices ( Iphones, Androids, & IPads)• Admin of FTP Server, ADUC, EPO Server• Configure and Trouble shoot mobile devices- IPads, Iphones and Adroids• Configure and Troublehoot Mac Book Air and Mac Book Pro Notebooks• Setup, maintain, and troubleshoot printers; resolving network print issues• Responsible for providing end-user desktop and network services including configuration, installation, repair, troubleshooting and maintenance

• Responsible for Symantec Backup (Altiris), Imaging (Ghost), and Anti-Virus Software• Administration of users and groups in MS Active Directory, deployed software packages thru Group Policy• Provided 24/7 technical support to Qwest clients who house their servers at the Cyber Center.• Responsible for running system backups for Qwest Customers.• Apply software patches and security changes per Group Policy.• Participate in customer and internal projects.• Perform equipment moves and new installations.• Document incidents of all equipment or component failure/repair.• Environment:• Resolve routine in-scope incidents independently-Clarify ticket system.• Managed and monitored 80 servers running Windows 2003 and 2008 platforms• Troubleshoot and resolve hardware and software technical issues.

• Provided Level II and system support on PC/LAN issues and problems, both deskside and remote.• Supported over 8000 end users, responded to 40-50 calls per day, resolved 80% on first call bases.• Troubleshot and resolve hardware and software technical issues.• Monitored Citrix Presentation Server, MS Group Policy, Windows Registry, MS Exchange Server• Set up, maintained and troubleshot printers; resolving network printer and print issues.• Responsible for Symantec Backup (Altiris), Imaging (Ghost), and Anti-Virus Software• Responsible for providing end-user desktop and network services including configuration, installation, repair, troubleshooting and maintenance.• Administration of users and groups in MS Active Directory, deployed software packages thru Group Policy• Provided users with systems authentication/logon issues.• Installed and configured new/replacement hardware and software.• Installed, set up, maintained and relocated hardware, including loading images, Applications, software patches and security patches.• Created computer access accounts to IndyMac Bank end users through Active Directory.• Desktop and end-user support for all network and system connectivity problems.• Troubleshot VPN and desktop applications such as MS Office, Outlook, Citrix Metaframe• Provided support for Encompass, Emits, MIPS, Right Fax and various proprietor Software and production tools• Environment: