Craig Alexander Email & Phone Number

Durham, North Carolina, United States

- Respond to incidents and evaluate cause and necessary response.- Be on standby for cut over projects to assist as needed.- Inventory lab equipment and enter data into Nlyte DCIM software.- Install racks, PDUs, cable trays, environmental doors, servers, blades, network switches and other computer equipment.- Use Fluke testers for SM, MM, and MTP fiber in addition to copper for testing cables and circuits.- Install, test, terminate and label network cables.- Conducting RFID and barcode inventory scans and reconciliation.

Raleigh-Durham, North Carolina Area

- Install Cat 6 and Fiber runs for storage test beds.- Configure, rack and stack equipment via move/add/change and decommission tickets.- Load OS on Dell, Cisco, & HP servers and debug server and networking issues including BMC.

Morrisville, Nc

Data Center (physical) Move : Temporary Work- Remove Cat5, Cat6, Fiber cables and patch panels & box.- Remove and scrap outdated equipment.- Disconnect DC power feeds and connect AC/DC power converters.- Document cable configs.- Consolidate rack equipment.- Connect entire infrastructure at new location.

Maintain ESXi Production and Test environments including backup using Ghetto-VCB.Deploy Linux VMs, and Symantec EPM for Windows systems.User administrator for GITLab CE.Maintain hardware including servers and Palo Alto Firewall.Documentation of lab design, procedures and processes.

Morrisville, Nc

Designed Education Materials for WW Sales and Technical Sales employees on Lenovo DCG Server Offerings.• Work closely with server Product Managers, Marketing and other Subject Matter Experts to gather content for courses.• Compiled competitive analysis for competitive server courses highlighting advantages and disadvantages.• Hosted monthly webinars for technical topics including: Performance, and HPC.• Created learning deliverables using BrainShark and resource documents using PowerPoint and Word for for WW Sales Teams on internal social media and LMS.

Lenovo - Rtp, Nc

• System Administration a in VMware production lab. • Resolved customer support tickets for access daily and addressed user problems as needed.• Managed Palo Alto Firewall and Active Directory.• Planed system maintenance and upgrades.• Scripted configuration backups to Syslog server and Backup servers.• Designed Network and other infrastructure.• Helped coordinate move of server lab from IBM to Lenovo facilities including setup of new servers, rack cabling, network switches, PDUs, SAN, and re-IP of machines and VMs.

Ibm Tivoli / C&Si - Rtp, Nc

• Responsible for $12M lab assets, all capital and expense planning, ordering and implementing new equipment• Performed both System Architect and System Administrator roles.• Responsible for setup, management and expansion of worldwide software testing lab for IBM Cloud Integration including, but not limited to, space planning, networking, SAN, power and cooling requirements.• Setup and reconfigure tests beds including machine configuration, networking, OS loads, SAN storage, and maintenance of all equipment. • Setup VMWare Cloud for lab wide cloud hosting World Wide Development test platform containing hundreds of nested clouds for nested virtualization testing.• Saved department millions of dollars through acquisition of 80% of the lab assets from internal surplus equipment.

Ibm Stg - Rtp, Nc

• Responsible for $20M inventory and up to 2,200 servers plus options. Designed and implemented processes and procedures for asset management, shipped assets both domestic and international.• Supported six Marketing Programs for business partners, software vendors, and trade shows. Responsible for managing, configuring, testing, diagnosing, repair, and shipping of equipment. Deployed IBM Systems Management software for diagnostics and firmware updates to support IBM BladeCenter, System X, and i-Dataplex products. Built server racks as needed.• Performance Testing (2005-2006): Responsible for setting up and running sizing guides for various server configurations and marketing benchmarks. Installed O/S, Middleware, applications and test suites. Hosted IBM Business Partners for testing, and prepared White Papers.• Designed new multi-use lab space with office and staging area, including all network, power and cooling.• Directed a dedicated team of technicians to support the volume of loaner activity. Responsible for lab audit compliance, Loaner Agreements, document procedures and maintained lab servers.

Ibm Pc Company - Rtp, Nc

• Responsible for logistics and support of 22 mobile classrooms including shipping, designing shipping cases, documentation and remote support.• Responsible for tracking systems, quarterly inventories, theft/loss reporting, allocation and installation for 1600 mobile and stationary systems. • Budget management for orders for new equipment ($1M /yr), and disposition of old equipment.• Designed and implemented new inventory tracking DB and procedures. • Set up and maintained image and documentation server.

Ibm Pc Company - Rtp, Nc

Provided desk side and printer support for 1500 IBM Helpdesk employees. Designed and tested image templates for desktop rollouts and replacements.

Ibm Swg Finance - Rtp, Nc

• Supported financial planners, queried financial databases researched and reconciled results for input into spreadsheets for budget reporting. • Monitored and corrected $500 million financial ledger and source documents, conducted quarterly audits. Assisted in consolidation of financial data resulting from Tivoli merger.• Department hardware/software support.

Raleigh-Durham, North Carolina Area

Managed the Durham satellite office.

Network And Systems Specialist

CompTIA A+ Cisco CCENT Cisco CCNA

Comptia Network +

Bachelor'S Degree, Business Administraton Minor: Information Computer Science

Activities and Societies: Student Campus Concert Director