Craig Alexander Email & Phone Number

Durham, North Carolina, United States

- Respond to incidents and evaluate cause and necessary response.- Be on standby for cut over projects to assist as needed.- Inventory lab equipment and enter data into Nlyte DCIM software.- Install racks, PDUs, cable trays, environmental doors, servers, blades, network switches and other computer equipment.- Use Fluke testers for SM, MM, and MTP fiber in.

Raleigh-Durham, North Carolina Area

- Install Cat 6 and Fiber runs for storage test beds.- Configure, rack and stack equipment via move/add/change and decommission tickets.- Load OS on Dell, Cisco, & HP servers and debug server and networking issues including BMC.

Morrisville, NC

Data Center (physical) Move: Temporary Work- Remove Cat5, Cat6, Fiber cables and patch panels & box.- Remove and scrap outdated equipment.- Disconnect DC power feeds and connect AC/DC power converters.- Document cable configs.- Consolidate rack equipment.- Connect entire infrastructure at new location.

Maintain ESXi Production and Test environments including backup using Ghetto-VCB.Deploy Linux VMs, and Symantec EPM for Windows systems.User administrator for GITLab CE.Maintain hardware including servers and Palo Alto Firewall.Documentation of lab design, procedures and processes.

Morrisville, NC

• Designed Education Materials for WW Sales and Technical Sales employees on Lenovo DCG Server Offerings.
• Work closely with server Product Managers, Marketing and other Subject Matter Experts to gather content for courses.
• Compiled competitive analysis for competitive server courses highlighting advantages and disadvantages.
• Hosted monthly webinars for technical topics including: Performance, and HPC.
• Created learning deliverables using BrainShark and resource documents using PowerPoint and Word for for WW Sales Teams on internal social media and LMS.

Lenovo - RTP, NC

• System Administration a in VMware production lab.
• Resolved customer support tickets for access daily and addressed user problems as needed.
• Managed Palo Alto Firewall and Active Directory.
• Planed system maintenance and upgrades.
• Scripted configuration backups to Syslog server and Backup servers.
• Designed Network and other infrastructure.

IBM Tivoli / C&SI - RTP, NC

• Responsible for $12M lab assets, all capital and expense planning, ordering and implementing new equipment
• Performed both System Architect and System Administrator roles.
• Responsible for setup, management and expansion of worldwide software testing lab for IBM Cloud Integration including, but not limited to, space planning, networking, SAN, power and cooling requirements.
• Setup and reconfigure tests beds including machine configuration, networking, OS loads, SAN storage, and maintenance of all equipment.
• Setup VMWare Cloud for lab wide cloud hosting World Wide Development test platform containing hundreds of nested clouds for nested virtualization testing.
• Saved department millions of dollars through acquisition of 80% of the lab assets from internal surplus equipment.

IBM STG - RTP, NC

• Responsible for $20M inventory and up to 2,200 servers plus options. Designed and implemented processes and procedures for asset management, shipped assets both domestic and international.
• Supported six Marketing Programs for business partners, software vendors, and trade shows. Responsible for managing, configuring, testing, diagnosing, repair, and shipping of equipment. Deployed IBM Systems Management.
• Performance Testing (2005-2006): Responsible for setting up and running sizing guides for various server configurations and marketing benchmarks. Installed O/S, Middleware, applications and test suites. Hosted IBM.
• Designed new multi-use lab space with office and staging area, including all network, power and cooling.
• Directed a dedicated team of technicians to support the volume of loaner activity. Responsible for lab audit compliance, Loaner Agreements, document procedures and maintained lab servers.

IBM PC Company - RTP, NC

• Responsible for logistics and support of 22 mobile classrooms including shipping, designing shipping cases, documentation and remote support.
• Responsible for tracking systems, quarterly inventories, theft/loss reporting, allocation and installation for 1600 mobile and stationary systems.
• Budget management for orders for new equipment ($1M /yr), and disposition of old equipment.
• Designed and implemented new inventory tracking DB and procedures.
• Set up and maintained image and documentation server.

IBM PC Company - RTP, NC

Provided desk side and printer support for 1500 IBM Helpdesk employees. Designed and tested image templates for desktop rollouts and replacements.

IBM SWG Finance - RTP, NC

• Supported financial planners, queried financial databases researched and reconciled results for input into spreadsheets for budget reporting.
• Monitored and corrected $500 million financial ledger and source documents, conducted quarterly audits. Assisted in consolidation of financial data resulting from Tivoli merger.
• Department hardware/software support.

Raleigh-Durham, North Carolina Area

Managed the Durham satellite office.

Network And Systems Specialist

CompTIA A+ Cisco CCENT Cisco CCNA

Comptia Network +

Bachelor'S Degree, Business Administraton Minor: Information Computer Science

Activities and Societies: Student Campus Concert Director