Pinnacle Assessor for Cadillac USA on behalf of the Weis Group:• Conduct assessments of dealerships for Cadillac USA, ensuring compliance with corporate standards. Streamlined assessment processes, reducing time by 25% while maintaining accuracy, contributing to improved dealership operations.

• Facilitate group and individual sessions for various business-related courses, managing student progress, and developing effective learning strategies to ensure academic success. Worked to successfully implement a pilot virtual tutoring project for online management students needing remote tutoring where previous programs failed.

• Achieved high conversion rates by successfully applying consultative approaches to close deals and increase customer satisfaction.

• Managed 34% of all internet and phone leads with a 76% show rate and a 55% close rate with the highest BDC statistics for three consecutive months.

• Managed internet leads and client inquiries, achieving a 72% close rate. Enhanced customer experience by recommending tailored solutions and improving sales processes.

• Oversaw guest management for up to 50 tables per shift, ensuring high-quality service. Maintained operational efficiency by managing orders and billing via dedicated software.

• Involved in implementing roadway project designs, data collection, and analysis, contributing to project accuracy and compliance with state standards. Collaborated with engineers and other staff to complete project tasks effectively and efficiently.

• Trained and developed new team members, fostering a culture of excellence in customer service and operational efficiency. Managed daily operations across all areas of the restaurant, ensuring smooth execution and a positive customer experience.

• Managed the maintenance and servicing of vehicles and tractors, ensuring optimal performance and reducing downtime. Maintained detailed inventory and service logs, improving operational efficiency and resource allocation. Collaborated with team members to complete tasks around the dairy farm, fostering teamwork and reliability. Implemented preventive maintenance schedules, reducing equipment failures and enhancing overall productivity.