Craig Rowe Email & Phone Number

California, United States

San Diego, California, United States

Western United States

• Recognized by superiors and peers for excellence in dedication, diligence, and strict attention to detail, swiftly rising through the company ranks, commencing as Customer Service Representative.
• Demonstrate exceptional leadership, effectively managing day-to-day activities of seven direct reports and seventy-two underwriters and support staff throughout lucrative ten-state West Coast region.
• Leverage knowledge of automotive insurance underwriting processes to develop and implement… Show more
• Leverage knowledge of automotive insurance underwriting processes to develop and implement policies and procedures that ensure compliance with state and federal regulations.
• Seize every training opportunity to provide in-depth education, individualized mentoring, and support to inexperienced new-hires, achieving superior levels of team performance and opportunities for advancement.
• Utilize advanced analytics to identify areas of risk, providing timely recommendations for approving or denying insurance coverage. Show less

Western United States

• Aspired to organizational success by demonstrating a positive attitude and exceptional underwriting knowledge necessary in leading a team of underwriters to increased premium and loss prevention in excess of $100M.
• Unified team to elevated levels of self-accountability for Geico standards of performance and behavior, assuring accurate and efficient execution of underwriting processes.
• Determined internal… Show more
• Determined internal strengths and inefficiencies through extensive analyzation and cross-functional collaboration, translating into strategic corrective action plans to improve processes and efficiency.
• Kept abreast of industry trends and changes, providing progress updates on business developments, performance metrics, and other key indicators to the management team. Show less

Western United States

• Reviewed automotive insurance applications and endorsements to evaluate submissions information required to accept or reject new policies based on underwriting guidelines.
• Assessed risk quality for an in-force book of business through a renewal review process to ensure compliance within company guidelines and initiate appropriate loss prevention actions.
• Researched and followed through with requests for missing information from agency partners maintaining a high level of customer… Show more
• Researched and followed through with requests for missing information from agency partners maintaining a high level of customer service.
• Communicated with field reps and other insurance or inspection companies to obtain information, answer inquiries, or convey company underwriting policies. Show less

Western United States

• Exhibited a customer-centric culture of communication, leveraging acquired skills to promote company vision of delivering memorable customer experiences.
• Gained credibility with customers by providing prompt and appropriate information to address concerns regarding their insurance needs.
• Polished etiquette in development of strong working relationships, employing sound judgement in maintaining customer account confidentiality.
• Promoted team harmony, inspiring teammates to… Show more
• Promoted team harmony, inspiring teammates to maximize productivity and achieve company objectives. Show less

Greater San Diego Area

• Supervised four employees responsible for all delivery and pickup orders in the busiest store in San Diego
• Scheduled an average of 30 orders per day while minimizing number of trips required for delivery drivers
• Resolved customer complaints and special requests
• Managed the schedule for employees

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Magna Cum Laude

Associate Of Science - As, Business Administration And Management, General, 3.65