Craig Bartley Email & Phone Number

Fleet, Hampshire, United Kingdom

Epsom

United Kingdom

• SQL - Database Maintenance (INSERT INTO, UPDATE, DELETE, JOIN), Modifying/Executing packages.
• Troubleshooting and root cause analysis of incidents,
• Creation and documentation of Solutions for existing problems.
• BAU incident resolution in a timely manner.
• PowerShell - writing and deploying scripts to automate previously manual procedures.
• Supporting bespoke 3rd party applications for the Travel industry.

London Bridge, London

• 2nd Line BAU systems support
• On-Call out of hours support
• Project Work - VOIP solution for home workers, AD Photo Addition
• GDPR Data Champion representative for IT support
• Supporting bespoke systems - CTPOS & Options
• Server Management - Windows Server 2008 R2 - 2016

Lambeth, London

• 2nd Line systems support for Head Office. Also acting as escalation for on-site school IT staff.
• Project work - Took part in Salamander software integration into IT estate to automate AD account creation using XML/XSLT to update all AD accounts with a unique identifier.
• Training - Actively worked towards upskilling 1st line colleagues and exposing them to new technologies
• Server management - 2008 R2 - 2012 (AD, DHCP, DNS and Group Policy)
• O365 portal management (Assigning… Show more
• O365 portal management (Assigning roles, assigning licenses for software, managing email rules)

• 1st/2nd Line IT Support - resolving tickets within SLA on a 12 hour 4 on 3 of shift rota
• Management of MIM (Major Incident Management) tickets that affect the day to day running of Gatwick Airport. Documenting all information pertaining to the issue for root cause analysis.
• Contacting/Liaising with 3rd parties to ensure the quick and timely resolution of priority issues.
• Nimsoft - Server monitoring for preventative maintenance.
• On-site end user support both Airside and… Show more
• On-site end user support both Airside and Landside

Caterham, Surrey

• Provide support to users of the proprietary software BooksoniX
• Building and Maintaining Microsoft 2003 - 2008 R2 servers
• Setup/Configuration of FTP sites for end users to submit data
• Processing customer data
• Converting customer data (xls spreadsheets) into XML data and importing into BooksoniX web application
• Creation and amendment of XSLT style sheets to format customer XML data into AI sheets, Catalogues, etc. including providing time estimations for completion to… Show more

Ashtead

Hnd, General Computing

Activities and Societies: 1st Year: Computer platforms, Database design concepts, Information systems, Personal skills development.

Ocr Certificate, Computing General

Activities and Societies: Customer support provision, Software installation, Network fundamentals, Routing protocols and concepts and CCNA.