Directed team of 1.3K located in US, Ireland, Poland, and India for operational processing and client service management of Syndicated and Private Bank Loan Portfolio Administration as well as Collateralized Debt / Loan Obligations (CDO/CLO) Trustee Management.• Established and executed strategic transformational program which centralized and standardized operational functions, implementing technology enhancements, defining product offerings, remediation of control deficiencies and improving client experience.o Re-designed operating model by streamlining process flows and establishing end to end client service accountability, resulting in 20% improvement in CDO/CLO Investor Reporting timeliness.o Partnered with technology to implement Application Programming Interfaces (API) with internal and external systems, driving an in increase in Straight Through Processing (STP) rates by 10%.o Created dedicated data analytics team which improved automated cash transactions matching rules, driving reconciliation exceptions down by 74%.o Engaged in transparent leadership culture, improving employee morale and drop of attrition rates by 9%.• Negotiated and established outsourcing agreement with third-party provider to support staff augmentation, allowing for resumption of onboarding new business.• Defined and executed upon low-cost location strategy plan which contributed to $1.3M of run rate expense savings and migrated positions to India

Led 800 staff across US, Canada, India, and Australia supporting Trustee, Bond Issuance, Paying Agency and Document Custody operational functions. Oversaw management of over $15B in cash transactions daily and safekeeping of 30M mortgage documents.• Implemented Machine Learning and robust workflow tool in support of wire processing, reducing operating costs by $9M and achieving return on investment of 14 months.• Executed on full outsourcing agreement of Mortgage Document Custody Operation, reducing risk and realizing operating cost reductions in excess of $5M.• Implemented remote working contingency plans due to COVID-19 pandemic, avoiding any significant disruptions to operational execution.• Defined, implemented, and executed multi-faceted transformation plan aimed at addressing significant control and client service issues, resulting in improved performance and an increase in profit margins by 20%.• Improved timeliness execution rates from 57% to 99% by introducing workflow tools and improving metric reporting.• Recruited and onboarded new leadership team to drive change, resulting in attrition rate reduction from 24% to 4%.

Established centralized Bank Loan Processing Utility supporting all product lines within BNY Mellon for asset management of Syndicated and Bilateral Bank Loans. Primary responsibilities included processing 2K trades daily, cash management and corporate action processing.• Implemented organizational structure integrating 4 independent operational units into1 global team with members in US, UK and India which standardized operational processing, increased scalability, and improved client experience.• Increased automation with implementation of automated cash reconciliation and reporting tools. • Defined and implemented location and technology strategies, reducing operating expenses by $1.7M through low-cost location migrations and consolidation of technology platforms.

Managed team members supporting Issuance, Payment, Transfer Agent and Trustee operational functions. Led team of 250 employees located in Dallas, Syracuse, Chicago, Houston, Los Angeles, Toronto and Mexico City.• Executed on systems, staffing and location conversions required as part of Bank of New York / JPMorgan Chase asset swap closing.• Established operational presence in India and migrated processing from higher cost locations in US resulting in over $3M in annual cost savings.• Directed large scale system conversions for Paying and Transfer agency systems resulting in modernization.• Actively participated in industry forums with DTCC, improving operational processing for CDO/CLO instruments.

Managed a team responsible for the trading and settlement operations supporting the London trading desk. Responsibilities included trade support, settlement, cash management, reconciliation and fail control for a daily trading volume of 1,000-2,000 transactions settling across domestic and foreign depositories. Managed and maintained relationships with external depositories and custodians used to facilitate the movement of stocks, bonds and currencies between firms. Depositories utilized include Depository Trust Company (DTC), Clearstream, Euroclear, Citibank (foreign local market settlements) & Bank of New York (FED & Physical Settlements).

Managed a team responsible for handling daily DTC settlement responsibilities for all trading desks (Institutional, Prime Broker, Retail). Responsible for staff development, quarterly and yearly performance evaluations of team members.

Responsible for all receive and deliver duties for Corporate and Municipal Bonds.Initiation and resolution on all claims regarding bond interest payments.Daily DTCC and NSCC cash reconciliation. Responsible for identifying and resolving breaks.