• A pivotal Senior Leader accountable for all UK Production Services provided by AXA Group Operations to the UK • Provide thought leadership to the Global Service organisation and influence global teams to ensure service levels are delivered in accordance with UK Operating Company (OpCo) needs. • Managing a complex landscape, which ensures UK colleagues receive stable, resilient and robust service and solutions in both the Application and Technical domains. • Responsible for the strategy to deliver improvement and simplify the landscape, reduce costs and improve services provided to the UK • Innovative thought leadership in a complex and often highly charged environment• Deliver Asset Management, Configuration and Reporting functions for all platforms utilised by the UK (Local, Regional and Global)• Deliver Incident, Problem and Change functions for UK Operating Companies, coordinating Global entities as required• Deliver Production Services and Support across Application support • Manage Service Management/ service excellence across the whole of the UK• Manage complex and demanding Clients and Suppliers • Manage Budgets • Expert matrix management of a multi-location, onshore and offshore, permanent and contract resources.

Due to a serious accident the UK country manager was unexpectedly on long term sick, I was nominated and extremely happy to be the interim manager during this period of just over a year whilst also maintaining my Head of Service role.In this role I was responsible for all elements of AXA Group Operations UK; People, Projects, Service, Total UK Financials ~£63M, Account management, Governance, Risk and Security.The new organisation ‘Group Operations’ was only launched in January so it was extremely important to start this organisation off well in very challenging circumstances due to being a senior member down and a difficult relationship with the UK entity; the year I was interim UK manager we achieved a huge amount of success:• Delivered the best quality of service for many years. Noted by all entity opcos• Worked in depth with a third party to review and benchmark services and costs • Extensively involved on phase 2 of the Global TOM building an organisation fit for the future, this will be rolled out between 2020-2023• Many process improvements – across all operations; over 100 in IPC alone• 102.2% QDC on Project engagements and over 100 ‘non project’ business changes all handled without any major issues • Audit issues under control and many large ones closed• Account management well underway with great relationships built• Cloud broker role handed over and absorbed into an existing team saving money and simplifying the organisation• First time in over 5 years to come in without a loss on the financials • Huge improvements in customer feedback from -60 NPS to -23 (still lots to improve but a significant improvement)

Head of IT Service and Support, responsible for IT teams spread across four locations in the UK - Basingstoke, Bristol, Ipswich and Lytham with a BAU budget of circa £2.4 M and accountable for the IT support of systems for the Finance and HR business areas with circa 8,800 users.Accountable for the following services and technical support:• IT Application Owner Full ITAO responsibilities - including but not limited to DR, licensing, upgrades, System criticality assessments, System change for the AXA GS application portfolio  - Circa 100 applications• Operational Risk Understand and report on IT risks that impact HR, Finance, UK Corporate including IRM and IFC (SOx)• SAP Consultancy IT consultancy on SAP design documents, BAU incidents, liaison with SKBUs and AGS Portugal• Small Change Development enhancements, System testing, Business analysis of change for 15 in house supported systemsManagement of end to end small change for Finance, HR and UK for circa 100 internal\third party applications• Finance Period End Manage the end to end delivery of period end for AXA Wealth, AXA Insurance and AXA PPP• Service Assurance Assist projects transition into BAU, key deliverables: Statement of Support; Service Variation and Service Acceptance Checklist• HR Support: Supplier relationship and liaison, incident management and coordination in partnership with Service Management for HR applications• Service Management: Incident and problem management for AGS support applications• AGS Global Engagement Liaison between AXA UK businesses and AXA GS Global providers• Tier 1 support: First line of support for AXA Wealth Finance and Investment applications• Tier 2 and Tier 3 support: Development, Test, business analysis for incident management and coordination, Third party Supplier relationship and liaison, root cause analysis and proactive maintenance• Daily monitoringProvide daily monitoring and reporting of the day to day schedules

Team leader of .Net developers and development consultants; supporting many critical business’s applications including the external website and intranet. As team leader I completed all the team administration, including monthly 121’s, midyear and end of year appraisals, holiday, sickness and resource allocation on the various projects. I also dealt with poor performance within the team. Managed the support and change of business critical systems, working to SLA’s when fixing Incidents/Problems working on SR’s and Changes. Also worked on many projects of varying size some taking weeks and others up to one and a half years to build a new accumulation of risk system. All projects worked on use the principles of PRINCE2 methodologies. During these projects I worked closely with the project managers/business analysts and the business as a work package manager to ensure good quality and correct changes are made to the systems to good timescales.I have worked very hard on the quality control of code, introducing ‘walk throughs’, the QA of scripts and code before they are released into production, making sure the team deliver solutions that are not only fixing the problems but also very few or no production problems occur as a result.Also managed the upgrade to all systems to SQL Server 2005 fitting these upgrades in whilst working on other changes to the systems.

Analyst Programmer involved in the development of a range of small to medium sized .Net VB/C# applications for the business. I worked on the support of all the existing solutions, of which some were .Net but others were classic ASP and older technologies.

Analyst programmer who built and supported on many in-house IT applications, using a variety of computer languages including NET VB/C#, COBOL, CICS, DB2, Oracle Forms and Reports with back end databases of Oracle and SQL server.