Craig Bunch Email & Phone Number

Greater St. Louis Area

• Daily monitoring and 1st level troubleshooting of the operations of the system which includes: file transmissions between all vendors, backups, system hardware, and troubleshooting • Responsible for daily, weekly and monthly batch processing while monitoring integration between all systems• Operate, monitor and maintain all partitions on the iSeries (AS400) and NT Server farm• Monitor production network connections and escalate to internal 2nd level teams• Mentor level 1 and 2 Technicians on standard processes, procedure and SME technologies• Maintain an accurate record of computer performance, malfunctions, reruns, and other difficulties as dictated by operation procedures• Proactively monitor service level performance of hardware, software and network infrastructure• Complete all job logs and report logs to ensure all production executions are successfully processed.• Update, create and maintain all technical documentation related to Infra Ops Center policies and procedures

Greater St. Louis Area

• Identify and resolve issues by proactive monitoring production systems.• Perform regular and ad-hoc health checks on the system• Create tickets on any issues through Service Manager 9• Navigate through Unix and Linux operating systems• Communicate and escalate outages to 2nd level support team.• Give accurate daily turnover

Hazelwood Mo

• Managed the IBM tape library backing up the systems of several major corporations.• Documented procedures in the process of sending tapes offsite and bringing back tapes to the datacenter. • Became a leader and trainer of the tape process.• Online training AS400 system

• Monitored the Peabody international networks in the United States, Australia, China, and Mongolia. Used What’s Up, AT&T BusinessDirect, and Masergy monitoring tools.• Coordinated Network problems to conclusion with AT&T, Masergy and local onsite network support team. • Researched and created an automated email service when a global Peabody network site was down enabling faster return of network productivity to the company site.• Created and maintained the server offsite tape rotation through using Netbackup and Backup Exec and SecureSync.• Maintained and enhanced all of the Network Operations SOP documentation creating the most up to date documents for the Network Operation group. • Mentored and trained more than 10 employees resulting in increased customer satisfaction• Answered daily phone calls and responded to customer support calls in a timely manner.• Checked failed jobs, coordinated with appropriate groups and manually scheduled jobs in the Redwood SAP Central Scheduler within 15 minutes. • Reviewed Altiris and Service Desk 7 tickets, update and closed tickets, escalated issues and prepared daily shift turnover• Administrator for the What’s Up software, Netbackup and IBM Businessdirect.

St Louis

• Improved and maintained desktop PCs that ensured timely and efficient operations within the purchase order process• Upgraded the purchase order process to be compatible with Windows XP allowing better productivity.• Resolved all desktop PCs problems in the Radiation department, Department of Comparative Medicine and Purchasing department continuing to provide on time department management.• Responded to emergencies as called on a 24 hours per day, 7 day a week schedule• Developed and implemented improvements to programs, checked and corrected all production problems on systems and increased productivity rates

St Louis

• Scheduled 11,000 jobs (using CA7 software) for the conversion of new banks acquired by Mercantile, then initiated changes to schedules that increased efficiency and cleanup• Initiated changes to the schedule of several jobs for more efficiency and cleanup of extraneous jobs and schedules• Managed the implementation of all new and existing jobs schedules in CA7 resulting in timely reports.• Maintained the CA Dispatch distribution report system

St Louis

• Developed a detailed training manual for computer operations and production support processes that achieved increased customer satisfaction.• Utilized scheduling software to evaluate and streamline jobs efficiently• Gained good experience in software problem definition that has been built on and utilized in all successive employment situations.

St Louis

• Monitored and performed troubleshooting tasks on VM/MVS environment including 20 computer systems for a 5 state region• Supervised 4 VM operators and achieved excellent team productivity and moral• Pursued a Master’s degree in Computer and Information Resource Management at Webster University while employed by taking evening and weekend courses• Responded to emergencies on a 24 hours per day, 7 day a week schedule• Assisted in the relocation of a new computer center

St Louis

• Monitored and performed troubleshooting tasks on VM/MVS environment including 20 computer systems for a 5 state region• Supervised 4 VM operators and achieved excellent team productivity and moral• Pursued a Master’s degree in Computer and Information Resource Management at Webster University while employed by taking evening and weekend courses• Responded to emergencies on a 24 hours per day, 7 day a week schedule• Assisted in the relocation of a new computer center • Installed video cameras and implement procedures to significantly improve the security of millions of dollars worth of computer equipment• Performed all phases of physical planning, security, and maintenance, and provided a comfortable environment for all data center personnel.• Managed 4 people and handled all problems that may occur.

Master Of Arts (M.A.), Computer Information Resource Management

Bachelor'S Degree, Atmospheric Sciences And Meteorology

Associate Of Science (A.S.), Natural Sciences