Craig Butler Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

At Amnet, I am focused on external and internal sales, service desk management, core IT services, Microsoft 365, and compliance/security. I maintain the service desk, train team members, document and implement better policies and configurations in our systems and applications, automate time consuming tasks, and assist the sales team.

Colorado Springs, Colorado, United States

Automated user provisioning and deprovisioning in Windows AD/Azure AD; Managed Exchange Online and Mimecast mail filter; Managed many parts of Microsoft 365; Maintained and cleaned up GPOs; Managed three backup solutions: Veeam, SimpliVity, and Rubrik; Managed large VMware infrastructure.

Rebuilt all client orgs in Cisco AMP in the new Cisco AMP MSSP console and automated monitoring/deployment of AMP for Endpoints with NCentral; assisted on team that recovered a large company from a ransomware attack; deployed SecureX XDR, Conducted Threat Hunting tasks; implemented new SSO and SAML products including One Login, SDO, and DUO, actively managed and developed authentication for new platforms; managed a Cisco cloud hosted Email Security appliance (CES); actively built the mail flow… Show more Rebuilt all client orgs in Cisco AMP in the new Cisco AMP MSSP console and automated monitoring/deployment of AMP for Endpoints with NCentral; assisted on team that recovered a large company from a ransomware attack; deployed SecureX XDR, Conducted Threat Hunting tasks; implemented new SSO and SAML products including One Login, SDO, and DUO, actively managed and developed authentication for new platforms; managed a Cisco cloud hosted Email Security appliance (CES); actively built the mail flow routing which changed multiple times during multiple migrations; migrated an on premise Zix encryption appliance route to Office 365 to a cloud encryption appliance/service; migrated a Microsoft Exchange 2010 on premise server behind a Barracuda filter to Cisco Cloud Email Security and Office 365 cloud hosted exchange; automated backup monitoring with NCentral Backups and Veeam Backup and Replication; backed up phone gateway configs via SFTP automatically; documented backup and restore processes; migrated/upgraded internal windows domain to modern forest level. Show less

596 D. W. Brooks Drive Athens, Georgia

Major accomplishments included upgrading core network routers and switches; wrote multiple scripts to manage a Microsoft Active Directory; PHP website development; python development.Weekly tasks included poster printer maintenance, network wire management, website management, and inputting reports into a database.Daily tasks included general laboratory maintenance, bulk PC assemblies, mass software installations, stocking printer supplies, and documenting activities in a ticket… Show more Major accomplishments included upgrading core network routers and switches; wrote multiple scripts to manage a Microsoft Active Directory; PHP website development; python development.Weekly tasks included poster printer maintenance, network wire management, website management, and inputting reports into a database.Daily tasks included general laboratory maintenance, bulk PC assemblies, mass software installations, stocking printer supplies, and documenting activities in a ticket system. Show less

Major accomplishments included researching and documenting a competitor’s software and its ability to integrate with Stealthwatch; Audio and video editing for the Learning and Development Department; created animation for a website, and cleaned the customer account database using Salesforce and Excel spreadsheets.Weekly responsibilities included Debian configuration, virtual network configuration, and physical server hardware maintenance.Daily responsibilities included… Show more Major accomplishments included researching and documenting a competitor’s software and its ability to integrate with Stealthwatch; Audio and video editing for the Learning and Development Department; created animation for a website, and cleaned the customer account database using Salesforce and Excel spreadsheets.Weekly responsibilities included Debian configuration, virtual network configuration, and physical server hardware maintenance.Daily responsibilities included communicating with customers over phone and email to provide support; documenting customer issues into Salesforce; discussed issues with the Customer Support Team; documented and reported bugs found in Stealthwatch. Show less

Taught java programming, AutoCAD, and basic computer literacy to students in grades six through twelve that attended the county mentoring program.Documented lesson plans to be used for the following year.

Computer Systems Engineering

Cisco/Networking Technologies, A

I took classes to learn and gain experience in using Cisco technologies and to learn about networking practices.

High School