Craig C. Email & Phone Number

London, Gb

Home Based, United Kingdom

Skills: Cloud Computing · Cloud Migration · Microsoft Azure · Cloud Infrastructure · Office 365 · Infrastructure · ITIL · Service Desk Management · Service Delivery Management · Infrastructure Projects · Cybersecurity · People Management · Attention to Detail · Cloud Services · Budgeting · Firewalls · VMware · Hyper-V · Problem Solving · Managed Services · Infrastrucutre Projects · Coaching · Communication · Stakeholder Engagement · IT Leadership · Decision-Making · Time Management · IT Service Delviery · Negotiation · Stratergy · IT Operations Management · Data Centers · System Administration · Team Leadership · Vendor Management · Network Security · Networking · Team Management · IT Strategy · Virtualization · Active Directory · Microsoft Exchange · Microsoft SQL Server · Servers · Disaster Recovery · DNS · VPN · Troubleshooting · Windows Server

London, United Kingdom

•Point of contact for majority of Infrastructure Projects, Achievements included implementation and upgrade of our Citrix environments hardware and upgrade of their VMware from 5.5 to 6.0.•Due to my experience and expertise in Meraki, I was tasked with the rollout and implementation of Meraki AP’s throughout our head office, this included the creation of policy’s, traffic shaping, SSID’s and general updates. Working closely with Meraki development team to implement a certificate based MDM solution which will leverage our CA Server for their Win10 devices.•Successfully architected and Implemented SCCM throughout OHG, this project required of all aspects of the SCCM product to be deployed, Device management, App-V Rollout, PXE Setup, HTTPS, Certificate implementation via Group policy and multiple DP’s.•Infrastructure upgrade of all Cisco switch firmware on 10's of sites, including our production and DR Datacentres, while keeping to our strict change control policy.•Daily repotting on infrastructure – Active directory replication, VMWare status, EMC San Replication and Disk Expansion, WSUS, Sophos Antivirus status, SolarWinds Checks, Exchange 2010 Database mounting management, VMware SRM checks, Citrix down nodes, currently investigating ways to pipe this through PowerShell to make automated.•Group policy maintenance, including implementation of a central store elevating it to Windows 10 for a following project where I rolled out 600+ Microsoft Surface devices (Windows 10), additionally creating a Proxy PAC, which was deployed throughout our organisation via group policy.•Working exclusively on Projects with project manager on Prince2 methodology, this includes weekly reporting on all outstanding tasks, changes implemented, and issues.•Lead Simpana backups within OHG throughout our 2 datacentres in the UK,including monthly test restore,daily checks and investigations on failed jobs.

•Global infrastructure Architect, leading infrastructure and projects in London, Aberdeen, USA, Canada, India, Australia and Singapore, these would include the infrastructure set up of new offices to global roll-outs of hardware and software.•Designed and implemented an infrastructure upgrade which integrated with AWS (Amazon Web Services) and Dell Blade hybrid solution, configuring AWS and designing SQL 2012 server environment, on top of our Server 2008/2012R2 estate (100+ Servers in Hyper-V and VMware).• Offering advice and support from my previous role in a larger, multifaceted company helping develop Palantir while contributing my knowledge to help grow the business. Examples of this were developing and expanding our VMware environment, demonstrating my expertise and skills to offer advice on best practice in the VMware environment.•Offering and delivering guidance, training and support to our IT team in the USA, India, Canada & Singapore.• Tasked to lead due to my experience with office moves to coordinate the infrastructure, 3rd parties and staff, keeping to strict timescales so projects were achieved on time, on budget while documenting accordingly.• Leading the International IT support staff, delivering and successfully achieving agreed objectives including; Upgrading the VMware environment, roll-out of Microsoft System Center Configuration Manager (SCCM) 2012 internationally and the upgrade to Exchange 2013 from 2010 as well as developing and deploying the full Microsoft System Center operations suite to the estate, giving Palantir the assurance of full licence compliance and asset awareness in one single environment.• Monitoring the Citrix environment to facilities client access to company software, ensuring minimal down-time and optimising availability.• Maintaining licensing records, ensuring full legal compliance is maintained at all time.

London, United Kingdom

• Responsible for the setup of mobile solutions (Blackberry, 3G, Active Card and Video Conference), I was part of the development to unify our videoconference units throughout the UK - via IP Instead of ISDN. I showed initiative in identifying this opportunity to reduce costs throughout the Capita Symonds estate, this will bring saving of over 10k per annum to the business, prior to this I helped implement the rollout and distribution of a major security protocol throughout 3500 Capita Symonds employees.• Daily responsibilities include administering server 2003 & 2008, SQL2005/ 2008, SharePoint, BES, Exchange 2007, DNS, Proxy, File & Print, and Active Directory (i.e. ‘users and computers’, ‘sites and services’, as well as creating policy rollouts). Due to my strong analytical skills and extensive knowledge of these services, I am involved in the implementation and regular integration of companies joining our Capita network.• Demonstrated my ability to work in a team environment in the implementation of a new office, as well as the integration of software rollout via LANDesk. My role included server builds, migrating users and computers, and decommissioning servers, all to a Prince2 Standard. This also involves documenting the process from start to finish through our SharePoint environment.• During the final year of my career in Capita I was seconded to our projects department, working as the technical liaison for the integration of their new SharePoint and Outlook collaboration tool. I demonstrated a keen eye for detail, as well as outstanding communication skills, in liaising between external developers and project managers.• Personally responsible for the support for our remote users, 17 global locations ranging from Nigeria, Delhi, Doha to Abu Dhabi. This includes desktop and server support remotely using tools to connect such as WebEx and LANDesk.• Involved in creating supporting documentation as well as software support for a bespoke item of software.

Carlisle, United Kingdom

• From the creation of the order, to the implementation of small to large-scale sites, I excelled in this performance driven environment while showing exceptional organisational skills in 1st and 2nd line IT support for external customers.• I was involved in office moves, as well as the creation of full IT solutions (from the installation of networks, power, server installations and software rollouts).• Responsible for training the end client as well as creating bespoke documentation specific to the their business needs, I was accountable for all telephone and computer training to all new clients, offering internal and external support.• Server Builds on an advanced level, the creation of Active directory, building the architecture and progressing it through to completion.