Craig Chaston Email & Phone Number

London, Gb

London, England, United Kingdom

Responsible for the management of all existing clients. Maintaining the strength of the existing relationships with strong issue awareness and resolution through the appropriate channels, whilst initiating discussions around product enhancements, upselling / cross selling new solutions and potentially re-solutioning to incorporate new elements to the existing product catalogue.Also responsible for new business development across the sell-side for UK and European markets, accurate determination of Target Addressable Markets (TAMs), effective prospecting of the TAM, relevant, correct and consistent pitching of the product set to appropriate targets within the TAM organisations, including C-Suite and the execution of an efficient sales process to Closed Won status.Knowledgeable of several prospecting approaches including SCOTSMAN and MEDDIC.A strong track record of account retention and growth, along with success in winning new logos.Key Achievements & Contributions• Secured the renewal of a key strategic client, increasing share of wallet by >20%• Transitioned a key Asian/European client from on-Premise to Hosted, and from perpetual to term license and moving to a monthly subscription model, increasing the share of wallet by >90%• Building the existing PTP pipeline to around $40M in value• Extensive industry knowledge and experience allowing me a unique position to fully understand my prospect's and client's operational issues, which permits me to qualify opportunities quickly and efficiently.Originally built by and for a global investment bank, Torstone is a leading global SaaS platform which delivers a global, cross-asset solution for post trade processing across securities and derivatives operations, optimising total cost of ownership and gets products to market faster than ever before, reducing costs, achieving greater control, minimising risk, and driving operational efficiency.If you think we can help, please do not hesitate to contact me.

London, England, United Kingdom

As a part of this job role, I orchestrated a full-service review and overhaul of all operational procedures and processes, typically within settlements, custody, corporate actions and the placings team, culminating in various business proposals, process enhancements and change management. I oversaw all aspects in a prompt and efficient manner, with the overriding aim of managing collateral and cash flow optimally, reducing operational risk. One of my key tasks was to manage all settlements function for London and New York entity. I also directed accurate monthly reconciliation of CSDR penalties, financial transaction taxes and stamp duty as required.Furthermore, I identified gaps to resolve shortfall within budget constraints and was solely responsible for building, structuring and leading new teams across operations, ensuring justification for all change proposals were clearly defined and suggested as either an investment in technology or increase to headcount. Some achievements during this time:• Delivered custody client portal• Increased average settlement rates to approx. 97% globally• Pre CSDR, independently onboarded 3 lenders and automated stock borrow process• Created 16 key SLA's and associated controls• Introduction of in-depth functional alignment and cross training programme• Documented process flows for enhanced processes and initiated regular review• Achieved 100% 'paperless' office, introducing audit approved digital signing for all daily recs and paymentsIntegral part of other firm wide achievements:• Established 'Target Operating Model' , defining priorities with all internal stakeholders and driving early changes• Installation of a high frequency electronic trading desk• Post Brexit, successfully opened new EU entityMember of various project steerco's and following committees:CASS – Client Assets SourcebookEDRROC – Equities Division Regulatory Reporting OversightFRC - Financial Risk Committee

London, United Kingdom

London, United Kingdom

Developed and managed full service financial planning, ensured adherence to investment aims and achieved targeted goals within stringent time and budget limitations. Oversaw the raising of investment funding for a private equity project, obtaining finance for the opening of celebrity chef 'James Cochranes' London-based restaurant (1251).Accomplishments within this role:• Successfully managed the placement of all available share capital with investors, securing total amount for initial raise - for 'Phase I' of the project• Maximised investment potential for future growth of the company by building and maintaining strong working relationships with clients and expanding client networks

London, United Kingdom

Within this job role I led 3 teams and was instrumental in building scalable growth through a series of regular system enhancements to allow sufficient settlement of all equity, bond, gilts, fixed income and primary trades. I directed all aspects of operations, reconciliation between third party and proprietary systems and distribution of commissions to traders, and maintained continuity of work operationally by efficiently communicating with all internal/external stakeholders.It is also worth noting I was responsible for accurate CASS reporting and the production of meaningful MI for directors, traders and ops teams. Additionally, I facilitated in recruitment (ensuring proper placement of suitable resources), training, development plans and management reviews, along with all other associated HR related functions.A selection of my achievements within this role:• Successfully increased overall matching and settlement rate on ISD from 75% to 96% (t+2) avg. 69k trades per day• Independently processed then record high-value Woodford (WPCT) 'IPO', significantly oversubscribed fundraising, resulting in 100+ new onboarded clients and 8k placing bargains booked, matched and settled within agreed t+4 period• Digitised the paper placing application process, with digitally signed agreements for 350+ clients, significantly reducing labour time• Negotiated and approved a then first 'settlement agent agreement', collaborating closely with compliance and legal teams, resulting in a unique revenue stream via a new fee-based income, circa £50k annually, minimum labour effort• Created profit by changing rights issue procedure, taking up of lapsed rights stock and supplying £100k+ profit annually• Enhanced evaluation process for scrip dividends, creating revenue to the value of approx. £100k annually• Comprehensive overhaul of client static data, greatly increasing 'STP' with automated distribution of commissions, rates and confirmations (fixed order routing platform)

London, United Kingdom

I was responsible for all corporate actions function, offer acceptance/take up, electing, proxy voting and application on behalf of all LSE member firms.I also confirmed back precise election status' to members for rights issues and takeovers, and ensured accurate reconciliation and processing of all other mandatory events, encompassing ££Millions of holdings.Solely responsible for correct placement of principal and agents money, adhering to very strict time deadlines. It was essential I had a very strong understanding and good working relationships with all market participants.