Craig Chong P.Eng Mba Pmp M.Ed Email and Phone Number

Led, coached and mentored team of Front End Microstrategy Dashboard engineers, backend Apache Spark Hadoop Workflow Data Engineers, Product Owner and Scrum Master tasked with detection and real time customer notification of FTTx and Copper internet outages. Provide support to automated Customer Notification Program which automatically sends alerts to residential customers via mobile device when their Internet service has been affected. Implemented and evaluated trial of IBM… Show more Led, coached and mentored team of Front End Microstrategy Dashboard engineers, backend Apache Spark Hadoop Workflow Data Engineers, Product Owner and Scrum Master tasked with detection and real time customer notification of FTTx and Copper internet outages. Provide support to automated Customer Notification Program which automatically sends alerts to residential customers via mobile device when their Internet service has been affected. Implemented and evaluated trial of IBM Watson artificial intelligence operations (AIOPS) solution. Successfully transitioned Business Markets data analytic team to onshore resources due to budget cuts. Customers supported include Desjardins, McDonalds and Air Canada Worked with the governance team to reduce SW architecture drift and a cloud migration roadmap Enforced scrum framework in order to understand the current baseline so that a plan can be developed to optimize and accelerate feature releases.Removed roadblock by re-architecting legacy stack to utilize event-driven architecture utilizing the publish and subscribe messaging. The project was then approved and moved to implementation. Show less

Overhauled the RAN tool chain in preparation of 5G in order to reduce the unit cost of each installation by removing the need to outsource. In the project's first three years $20M was saved with an investment of $10M. Managed a team of 20 virtual and on-site individuals in 3 agile release trains consisting of UX designers, BA, PO, RTE, solution architects, frontend and backend developers Provided guidance to unblock user stories through value chain analysis and problem reframing… Show more Overhauled the RAN tool chain in preparation of 5G in order to reduce the unit cost of each installation by removing the need to outsource. In the project's first three years $20M was saved with an investment of $10M. Managed a team of 20 virtual and on-site individuals in 3 agile release trains consisting of UX designers, BA, PO, RTE, solution architects, frontend and backend developers Provided guidance to unblock user stories through value chain analysis and problem reframing in order to guide changes to the tool chain architecture Set the vision and team direction including personal development plans for low performers to contribute to a high performance team Rapid transformation of legacy OSS team into DevOps squad in 18 months. Personally selected, trained and on boarded 2 Senior Solutions Architects, 2 backend Java EE developers and 2 frontend Vue.Javascript developers with telecom knowledge Ensured cross collaboration between platform owners (Openshift, Kubernetes, GCP, AWS) and SW dev teams to ensure key performance metrics are met throughout the entire software development lifecycle (Planning, Analysis, Execution, Testing, Maintenance) Successful “lift and shift” migration of RAN inventory Oracle RDBMS to Openstack private cloud. $600K from the original $1.1M estimate was saved based my my decision to adopt an agile project delivery Show less

Management of $1M Citrix virtual desktop budget of Bell’s outsourced Systems Integrator, CGI, for 9000 onshore/offshore residential and business call centres agents. Oversaw the horizontal scaling of call centre server capacity as a result of CRTC regulatory changes to maximum contract lengths. Deployed 3000 virtual machines in 3 months without the assistance of server orchestration tools

Designed the network backhaul architecture of the largest national Canadian mobile network. In total 2000 sites were deployed over a 16 month period. The largest deployment of the time by more than 2x. Provided quarterly updates to VP of Technology and Network Operations on network expansion resulting in improved network robustness. Previous routers had run out of memory due inefficient route summarization of partner ISPs Developed a cloud computing conversion strategy for 3000… Show more Designed the network backhaul architecture of the largest national Canadian mobile network. In total 2000 sites were deployed over a 16 month period. The largest deployment of the time by more than 2x. Provided quarterly updates to VP of Technology and Network Operations on network expansion resulting in improved network robustness. Previous routers had run out of memory due inefficient route summarization of partner ISPs Developed a cloud computing conversion strategy for 3000 standalone servers in order to reduce operational expenditure and streamline ease of management. Implementation took only 6 months down from the original 12 month estimate Developed proof of concept test plans to validate new technologies and understand equipment limitations before certifying them for use. End of life routers previously certified were refreshed annually to meet customer demands. Provided technical expertise to the Product team in order to translate business objectives into B2B services sold to Enterprise customers. This was key to winning several RFPs for Crown, Government and Financial institutions Show less