Craig Clapper is a founder and the Chief Knowledge Officer of RELIABILITY 4 Life (R4L), a high-touch consulting group dedicated to unlocking human potential. People are the key to high reliability, creating safer and healthier and higher performing spaces - where we work, live, learn, and play … 4Life. Craig has 35 years’ experience improving reliability in power, transportation, manufacturing, and healthcare. He specializes in failure analysis, event analysis, reliability improvement, and safety culture improvement.

Craig Clapper is a founding partner and the Chief Knowledge Officer of Healthcare Performance Improvement (HPI). HPI is a consulting firm that specializes in improving human performance in complex systems using evidence-based methods from high reliability organizations. Mr Clapper has over 25 years experience in improving reliability in nuclear power, transportation, manufacturing, and healthcare. He specializes in cause analysis including:• Patient Safety events in healthcare,• Nuclear power events and component failures, • Commercial aviation components, and• The Texas A&M bonfire structure collapse. He specializes in system reliability improvement including:• Feed Water & Main Turbine systems in nuclear power, • Manufacturing processes at Baker Hughes, • and chemotherapy processes at St Jude’s Children’s Hospital.His main practice is safety culture transformation, including engagements for:• Duke Energy, • US Department of Energy, • ABB, Westinghouse, • Framatome ANP, • Sentara Healthcare, • And several other integrated healthcare systems. He now is the lead consultant on several safety culture engagements for healthcare systems. Prior to his role as Chief Knowledge Office, Craig was the Chief Operating Officer of Performance Improvement International, Systems Engineering Manager for Hope Creek Nuclear Generating Station, and Systems Engineering Manager for Palo Verde Nuclear Generation Station.

Performed management, organizational & programmatic, and human performance improvement consulting for power, transportation, manufacturing, and healthcare. Lead consultant for organizational turnaround projects and continuous improvement projects. Certified PII instructor for Organizational and Programmatic Root Cause Analysis, Apparent Cause Analysis, Management Performance, Supervisory Performance, and Individual Contributor Error Prevention. Lead consultant for, and/or participated in, engagements including:• ASEA Brown Boveri (ABB),• Texas A&M University (Bonfire Structure Collapse),• Baker Hughes,• Duke Energy,• Westinghouse,• Commonwealth Edison,• Edison International,• Tennessee Valley Authority (TVA)• Sentara Health Care,• Inova Health Care• Ohio Health,• Advocate Health Care

Performed duties as the engineering manager for the station (1100 MW Boiling Water Reactor) during organizational turnaround. Led a staff of 40 engineers and five engineering supervisors in managing system maintenance and engineering activities, monitoring plant performance, performing root cause analysis of failures and degraded conditions, and performing technical support for station operations and maintenance.

Vice president of consulting for a forensic engineering firm doing failure analysis of machine-based systems, structures, and components in power, transportation and manufacturing. Performed failure analysis, trained others to perform failure analysis, and performed proactive reliability studies.

Engineer, lead engineer, engineering supervisor, and engineering manager.