Customer Manager
Current- Operational day-to-day management of high profile ‘podium’ public sector customer with 60,000+ employees.- Key role in delivering £20-30million in annual sales on account set, with upwards of £2million margin per year.- Achieving year on year profit growth targets set by Public Sector Client Director.- Overseeing monthly sales forecasting and performance reporting of account.- Owning and managing the customer experience, including all pre-sales activity such as customer bid pricing, sales quotations, and sales related enquiries.- Working in partnership with a range of technology providers to source solutions to customer projects.- Commercial awareness to successfully bid and win large value tenders, within highly competitive industry.- Proactively seeking opportunities to expand customer, internal and vendor network, building relationships at senior levels and leveraging these to successfully drive sales. - Taking responsibility for solving complex customer issues and driving challenges through to resolution.- Collaborating with internal teams to proactively manage software renewals, aged stock, and invoice disputes.
