Craig Clement Email and Phone Number

Developed and executed a comprehensive wildlife sales process, overseeing the entire customer engagement lifecycle from initial contact through project completionOrchestrated the growth and optimization of the business unit, meticulously overseeing activities pertaining to production and service efficiency to enhance both growth and gross profitEffectively communicated, coordinated, supervised, managed, and trained the business unit, aligning efforts to achieve goalsProvided decisive leadership in guiding the team through strategic decision-making processes and the seamless execution of projects from initiation to completionApplied a meticulous approach to data analysis and details, leveraging insights to evaluate growth trajectories and make well-informed decisionsDirected and coordinated multifaceted activities spanning production, pricing, sales, and distribution of products and services, ensuring comprehensive operational alignmentMonitored the operating budget, proactively taking corrective action as needed to address variances and maintain fiscal disciplineStrategically plan and implement the business unit’s VTO to drive goal attainmentStrategically evaluated staffing needs, executed targeted recruitment initiatives to secure high-caliber talent, and adeptly aligned individuals with roles suited to their skills and expertiseCoordinated the allocation of internal and external resources essential for the successful completion of diverse projectsEnsured service quality by conducting thorough site inspections, scrutinizing service paperwork, and generating comprehensive reports to uphold and exceed established standardsSeized opportunities to upsell additional services to existing customers, enhancing both revenue growth and client satisfactionSpearheaded the conception and integration of supplementary service and product portfolios to optimize engagement with current clientele and cultivate the acquisition of new customers

Directed recruitment, management, and training initiatives for a team of 15 direct reports, overseeing staff development, service execution, quality control, and customer satisfaction in the northwest region of the state of Minnesota. Achieved and surpassed corporate objectives encompassing revenue, sales, utilization, gross margins, and customer/employee retention, maintaining an average revenue of $3.5-4 million.Functioned as a discerning hiring manager, mentor, and coach for team members, ensuring comprehensive training and meticulous performance management documentation.Conducted annual reviews, set aligned goals, and provided targeted training to optimize customer satisfaction.Proactively addressed customer concerns, upholding Adam’s brand standards through rigorous vehicle inspections and adherence to personal appearance policies.Tracked and reported team progress toward corporate goals, acted as a primary sales point person, optimized workloads, and managed material expenses.Formulated comprehensive quality assurance sales plans and pricing structures for sensitive accounts, introducing a field training program for new team members that was successfully implemented company-wide.Played a pivotal role in establishing a new company division (Vector Team) to efficiently scale business operations.Negotiated and sold service plans to a diverse clientele, including residential and commercial customers such as medical facilities and property management portfolios, securing multi-year contracts with values in the five-figure range.

Attained Department of Agriculture licensure through completion of mandatory training, demonstrating a commitment to regulatory compliance.Executed pest prevention services for both residential and commercial settings, ensuring the highest standards of quality and customer satisfaction.Delivered wildlife exclusion services, utilizing expertise to address customer needs and mitigate potential issues.Installed and maintained mosquito control machines on properties, proactively minimizing infestations and enhancing customer experience.Demonstrated sales prowess by successfully securing service plans from prospects and skillfully upselling existing plans to optimize revenue.Maintained an exemplary driving record while efficiently managing service calls and fostering positive customer interactions.Assumed a leadership role by training and mentoring new technicians in company procedures and service delivery standards, contributing to the overall excellence of the team.