Over 14 years of Account Management experience with a strong focus on the ability to form relationships that relate into upselling and cross selling opportunities and ongoing client retention. Adaptable to different industries and sectors and quick to learn technical product and process information required. Craig has solid contract and rate negotiation skills coupled with the ability to create strategic sales plans. With a demonstrated history of working in the financial services industry as well as telecommunications industry. Skilled in Contact Centers, Account Management, Direct Sales, and Wireless Technologies.